Incipio NGP mute button not addressed

Discussion in 'iPhone Accessories' started by CeeP, Oct 14, 2011.

  1. CeeP macrumors member

    Joined:
    Jul 13, 2008
    Location:
    San Diego, CA
    #1
    So after I preordered my 4s last friday I immediately went to amazon to pick up a new case. On my 3gs I had used an Incipio case and found that the NGP had great reviews on amazon. I ended up ordering one (http://www.amazon.com/gp/product/B003SX0P2E)

    Come today, of course my iPhone isn't activating thanks to ATT, so I try the case on only to be disappointed again: the mute button on the case hardly lines up. So maybe the Amazon title was mislabeled I thought? Looking at my packaging (picture below) the sku for my case is IPH-530 (iPhone 4s Matte Gunmetal Case). Going onto Incipio's site, the sku is IPH-530 as well.

    So it seems as though the designed is flawed. Looks as if they are using the ATT iPhone 4 design still which has the mute button higher up. Good thing Amazon is good on returns, but I wish the case would've fit like advertised.

    Packaging sku:
    [​IMG]

    Case Cutout:
    [​IMG]

    Incipio's photo:
    [​IMG]

    My photo:
    [​IMG]
     
  2. BrandonZ macrumors 6502

    Joined:
    Jul 22, 2008
    #2
    I have the same case on my 4. I love it but I wanted to pick up one for the 4s too. I went to target and noticed that the cut out was the same so I knew it wouldnt work. It stinks. I love the NGP

     
  3. CeeP thread starter macrumors member

    Joined:
    Jul 13, 2008
    Location:
    San Diego, CA
    #3
    ya, seems like a great case. Did they alter it at all of verizon users? or did they think that the cutout was sufficient?

    I just sent their customer service an email. will update when i get a response
     
  4. kicko macrumors 65816

    Joined:
    Aug 26, 2008
    #4
    no i dont believe they ever addressed the change for verizon so the 4s is a NO too.

    I neatly but mine with an exacto blade. Hopefully they will finally make these changes.
     
  5. Ramio, Oct 15, 2011
    Last edited: Oct 15, 2011

    Ramio macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #5
    That sucks. Do the volume buttons align perfectly with the 4s or are they off too?. Does everything else fit right?.
     
  6. Bluehinder macrumors member

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    Jun 23, 2009
  7. localboy28 macrumors 6502a

    Joined:
    Jul 27, 2010
    #7
    I have the same one
    Emailed CS on Thursday and they said they will fit no problem
    Fitted it yesterday and it's way off. Fired them an email straight away.

    Incipio CS are great tho I had the feather last year with the peeling issue and they replaced it no probs.
     
  8. CeeP thread starter macrumors member

    Joined:
    Jul 13, 2008
    Location:
    San Diego, CA
    #8
    Post a picture, but I doubt that. the 427 just means its black, not gunmetal like mine.
    The buttons seem like they fit alright.
     
  9. estockme macrumors regular

    Joined:
    Mar 3, 2011
    #9
    this ebay auction says iph-527:
    http://www.ebay.com/itm/Incipio-NGP...Accessories&hash=item3a6b18b3f0#ht_2008wt_869

    it also says iphone 4, though...
    Incipio NGP Case for all Apple iPhone 4 Models - Black
    MPN: IPH-527
    UPC: 814523025279
    Product Color: Black
    MSRP: $24.99

    odd, even so.
     
  10. Nujer macrumors newbie

    Joined:
    Oct 15, 2011
    #10
    Thanks for posting the info. I have a Verizon Iphone 4s and was going to order this case.

    Oh well, back to the drawing board...........

    :confused:
     
  11. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #11
    Why do people keep saying they have a Verizon/Sprint/AT&T 4S? Isn't there only one dual band phone now?
     
  12. CeeP thread starter macrumors member

    Joined:
    Jul 13, 2008
    Location:
    San Diego, CA
    #12
    Right, black ones have the 527. all their cases start with IPH-5XX. The XX simply designate which color. All these cases are probably made with the same mold, so every color will most likely have this problem.
     
  13. ksoze macrumors regular

    ksoze

    Joined:
    Oct 25, 2009
    #13
    The IPH-527 fits just fine on the 4S. No issues.
     
  14. LTBX macrumors newbie

    Joined:
    Oct 15, 2011
    #14
    I don't have my 4S yet, but I picked one of these up today. I noticed that the one I bought looks different than yours (sorry about the quality, I obviously don't have the 4S):

    [​IMG]

    Your photo:

    [​IMG]

    The mute switch opening looks larger on mine.

    Maybe they have recently updated this case?
     
  15. tongsterrr, Oct 15, 2011
    Last edited: Oct 15, 2011

    tongsterrr macrumors newbie

    Joined:
    Jan 24, 2011
    #15
    yea i bought one at walmart today, matte smoke ? and it fits perfect for my verizon iphone 4s


    * EDIT *

    heres some pics

    [​IMG]

    [​IMG]
     
  16. LTBX macrumors newbie

    Joined:
    Oct 15, 2011
    #16
    Awesome, looks like it fits well. I got mine at Wal-Mart as well.
     
  17. tongsterrr macrumors newbie

    Joined:
    Jan 24, 2011
    #17
    its a very nice case for the price, and looks very nice, i also bought a pouch at walmart too, fits the iphone with the case very well
     
  18. CeeP thread starter macrumors member

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    Jul 13, 2008
    Location:
    San Diego, CA
    #18
    Damn. Looks like I'll be returning this one. How much are they at Walmart if you don't mind me asking?
     
  19. LTBX macrumors newbie

    Joined:
    Oct 15, 2011
    #19
    $20
     
  20. dugbee macrumors regular

    Joined:
    Jun 15, 2009
    #20
    My girlfriend and I both bought Incipio NGPs for our 4S's, and both have the same issue. She has the TGT-IPH-529 (Purple from Target, they seem to have their own UPC) and I have the IPH-529 (translucent Mercury) from ProVantage.

    I emailed Incipio as well, will post any feedback I get. Hoping I can exchange the cases directly with them.

    Button issue aside, I really like these cases. They slip easily into the pocket yet are grippy enough so that I don't feel like I'm going to drop the phone.
     
  21. CeeP thread starter macrumors member

    Joined:
    Jul 13, 2008
    Location:
    San Diego, CA
    #21
    That's too bad. I emailed incipio as well on Friday and have still heard nothing. I'll update this thread if I ever recieve a response.
     
  22. localboy28 macrumors 6502a

    Joined:
    Jul 27, 2010
    #22


    Youll get one on Monday morning
    The CS at incipio is great in past experience
     
  23. CeeP thread starter macrumors member

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    Jul 13, 2008
    Location:
    San Diego, CA
    #23
    Incipio CS response:
     
  24. C-Dub macrumors member

    Joined:
    Jun 24, 2010
    #24
    it's frustrating where there are two variations out there, the one with bigger hole to accommodate iphone 4s/verizon iphone 4 mute toggle, and the smaller hole for original AT&T iPhone 4
     
  25. localboy28 macrumors 6502a

    Joined:
    Jul 27, 2010
    #25


    Got the same email too
    Gona have to arrange a return and get a different case
     

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