Absolutely Pinky! I'm in fact one of the nicer guys to our vendors, at least on our Desktop Architecture team... profanity and anger toward MS/Dell reps is pretty typical from our directors and VP.
Hah. I usually just sat at seminars and watched the truth bubbling up to the corporate shirts standing there reading the gospel word for word. The clap-back was sometimes rather spirited. I remember going to a Sonicwall seminar billed as 'An engineers day with Sonicwall', and it was anything but. People were upset. Pissed is probably the word, and pre-lunch, people started voicing their opinion of the largely sales related 'seminar'. Post-lunch, there were a few who just walked out after being told that the second half was going to be 'more engineer speak', and it wasn't. Some never returned from lunch. A couple of people did walk out, saying that even a free lunch wasn't worth sticking around.
But the Microsoft, and Intel seminars were sometimes the most contentious. People getting outlandish statements of the prowess of Intel processors up against 'weak' AMD processors, and people clapping back with their real world experiences. Once it was on server grade stuff, as I remember, and the Intel reps got it, hard...
I was actually called on for my opinion during a Microsoft seminar because I looked like I was 'reserving my opinion'. I found it interesting, and thoughtfully gave my view of things. I don't think they actually expected it, but they got it, respectfully, but whatever... I miss going to seminars. Sometimes I learned something, well usually I learned something, and often it wasn't what the people running them had in their agenda.
I did yell at a Dell support specialist once. I had called their dealer support line, and asked for part numbers for adding hotswap to a server. The (idiot) said there was no 'kit', but I could order the parts and do it myself. He rattled off a list of part numbers, and I asked, before going to sales 'Are you sure there isn't a kit for this' and he assured me, after a few minutes of hold time that there 'was not kit', and he had confirmed that with others there, and their support line.
So, the parts come in, and I start dissecting the server, and get it almost ready to go, and find out that I am missing a small board (power as I remember) and I called support to find out what was missing and how long it would take to get it. The first thing I got was 'Why didn't you buy the kit?' WHAT KIT? I called and was assured repeatedly that there was no 'kit'. 'Oh, no sir, there is indeed a 'kit', and here's the part number'. They were able to accept the parts back for full credit, and find out who told me there was no kit, but I was so pissed, I'm sure I yelled at them. What a damn joke... Third World Class Support, and to DEALERS no less...
I think my BP rose 20 points just typing that last bit...
ROCK ON!!!