Inside Apple's Retail Store Operation

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Making large sums of money means you're good at making large sums of money, not that your customer service is great. Having a brainwashed customer base that is willing to spend ludicrous amounts of money without considering other options helps a lot. But wrap yourself up in that nice warm blanket of assuming Apple is the best at everything. I know you will.

For reasons that some people fail to comprehend, they challenge your assessment. I happen to have noticed your observations are true. It's the Apple Way, that so many are in denial about. Then when one expresses an honest opinion such as yours and mine, the Apple followers attack. Some people are never happy without chaos.

 

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The stores are fun. And there's a lot to do. But buying something is a hassle and the staff are laughable at times. That's just the opinion of the average Joe. But I wouldn't care about my opinion either if my job was to make money and I was doing it.