Installing iOS 8, iTunes beta 12 crashes

Discussion in 'iOS 8' started by eab62871, Aug 22, 2014.

  1. eab62871 macrumors newbie

    Jun 10, 2013
    Went to install the iOS 8 beta (5) on my 5S this morning using Yosemite and the newest iTunes 12 beta, and almost immediately upon starting the option-click ipsw software update, iTunes crashed.

    The phone is now in the 'connect to itunes' state, and every time I launch iTunes, iTunes immediately crashes. It will open up and function properly if I disconnect the phone, and immediately upon reconnecting the phone it crashes again :(

    Any ideas on fixing this? Would be super appreciated!

  2. devinthomas macrumors regular

    Mar 16, 2013
    I actually just encountered the same issue a few hours ago and freaked out before just focusing and using some troubleshooting skills.

    1. Install AppZapper (here) and open preferences to allow the removal of Apple apps
    2. Remove iTunes 12
    3. Delete your old iTunes library information from the Music folder
    4. Download & install iTunes 11 ((here)
    5. Proceed with install/restore of iOS 8
    6. Upgrade back to iTunes 12 in Mac App Store
    7. Breathe. You saved your phone.
  3. eab62871 thread starter macrumors newbie

    Jun 10, 2013
  4. pugnut macrumors 6502a

    Jul 1, 2007

    Install via Xcode
  5. eab62871 thread starter macrumors newbie

    Jun 10, 2013
    I installed iTunes 11 and plugged in the phone, unfortunately it didn't allow me to do an iOS 8 update since the phone was in recovery mode after the last failed update. Restoring to iOS 7 now from my backup and then I'll give the iOS 8 update another shot. Hopefully will have better luck with iTunes 11...
  6. rmeadejr macrumors 6502a


    Aug 25, 2009
    San Francisco-Twin Peaks
    I'm having the same issues. how do u use Xcode to restore your phone? i can't figure it out.
  7. alexcanton macrumors member


    Jan 14, 2012
    Gold Coast, AU
    Does install via Xcode, rule out the instructions in post 2?
  8. hyperpiper45 macrumors regular

    Dec 11, 2007
    Calgary, Canada
    Thanks for the solution. I was having the same problem with the crash as soon as I connected the phone.
  9. Padmini macrumors 6502a

    Aug 9, 2014

    I was having the same issue OP. I installed Xcode, but could not find a way to restore through Xcode. Oddly enough....while I had Xcode open and the iPad connected....I opened iTunes 12 and it did not crash. I was then able to restore. Hopefully you can try to reproduce this and be as lucky.
  10. kappaknight macrumors 68000


    Mar 5, 2009
    Yeah, this is what I had to do too:

    1. Put the iPhone back into DFU mode, let is recover itself back to 7.1.2.
    2. Once that was done, start the iOS upgrade process again in iTunes 11.

    One would think iTunes 12 would be iOS 8 friendly, but I guess not just yet.
  11. iososx macrumors 6502a


    Aug 23, 2014
    It's early yet, give them time and I'm sure it'll get sorted. Being an early adopter does involve some risk.
  12. rnbgrilla macrumors member

    Jun 24, 2012
    I've had the same problem, it work fine on the 1st yosemite beta, but the 2nd one with iTunes 12 has to many bugs now.


    ill go and try this, thanks
  13. niclasbe macrumors newbie

    Jun 17, 2013
    Just a notice - I experienced the same thing just now, but was able to exit from recovery using TinyUmbrella. That way you won't need to go through the restore, but just downgrade iTunes instead.
  14. davidferleger macrumors newbie

    Aug 25, 2014
    SAME - On Yosemite. iPad iOS updated.NOW iTunes crashes

    On yosemite,

    Started iTunes. Told me iPad Air needed updating. Updated. Then iPad asks to be connected to iTunes, but iTunes doesn't recognize it is connected to iPad.

    Deleted iTunes. Reinstalled Yosemite.

    NOW when I start iTunes with iPAD connected, iTunes CRASHES.
    iTunes will run if iPad is not connected.
    If I restart iPad, and then connect, iTunes crashes.
    Unconnected, all I get is iPad asking to be connected to iTUNES.


  15. XboxMySocks macrumors 68020


    Oct 25, 2009
    Wow this is a massive glitch. Encountered it myself, used another computer instead.
  16. Gjwilly macrumors 68030

    May 1, 2011
    SF Bay Area
    Use a different computer with an older iTunes to restore the iPad to 7.1.2.
    Then sync again with the Yosemite computer.
  17. burgman macrumors 68000


    Sep 24, 2013
    That is what I did, but encountered a weird problem. My safari favorites had 900 to 1000 duplicates of several websites! iCloud efficiently transferred them to all of my computers,IOS devices. Mostly they were in order but some were mixed in.
  18. vipermo macrumors member


    Oct 26, 2013
    Same thing just happened to me i used TinyUmbrella to kick it out of dfu mode.
    i am on ios 8 beta5 with OSX Yosemite

    hope this helps
  19. RyanMv7 macrumors newbie

    Jun 12, 2013
  20. jay-a-a macrumors newbie

    Jan 6, 2013
    I had the same issue and used my PC to get the iPhone out of recovery mode.
    Is iTunes having the same issue with beta 4? Beta 5 was going to be my first is install. If beta 4 works i will do that.
  21. gikku macrumors regular


    Dec 29, 2006
    yep. did this to restore iphone5 :eek:
  22. rob.go.rob macrumors newbie

    Aug 29, 2014
    finally worked using itunes 12

    I was having tha same crashing issue.
    With the idea of someone to install using xcode, I've opened the last one: xcode 6 beta 6. It took a while to oen because it had to install things and it asked to close itunes.

    So, I thought maybe it "repaired" itunes 12.
    After I've "repaired" the ipad using the Wondershare Dr.Fone for iOS app, i retried the upgrade with itunes and it worked!
  23. Noss macrumors newbie

    Aug 30, 2014
    I had the same problem, you can use Tinyumbrella to exit recovery and reboot your iphone correctly
  24. mitchsaunders macrumors 6502

    Jun 7, 2014
    Brisbane, Australia
    I've had the same with my rMBP and the iTunes DP.
    Had a crash with jailbreak on my iTouch 5g, stuck in a apple logo loop, tried all backdoors - so downloaded the ipsw on the mac, and then went with the downloaded ipsw hidden in the mac folders and did it on the win8 pc. (which i hate with a passion, its a backup incase my mac stuffs up)
    Hopefully iTunes will be fixed soon.
  25. rob.go.rob macrumors newbie

    Aug 29, 2014
    I've had the same problem. But finally the solution, for me, was simple.
    First, i've recovered the the "connect to itunes" mode.

    As said before, once you install the new Xcode 6 beta 6, it brings changes to itunes 12 that repairs this crash problem.

    So, install Xcode 6 before by downloading it and opening it once.

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