Intel HD Graphics 4000 issue

Discussion in 'Windows, Linux & Others on the Mac' started by margol1, Jun 26, 2013.

  1. margol1 macrumors newbie

    Jun 26, 2013
    Just got my new MBA 13.6. Installed Win 7 Ultimate absolutely smoothly. Everything works fine, but... As a matter of curiosity I opened the Device Manager and was really surprised to find two unpleasant yellow exclamation marks, one in Intel(R) HD Graphics 4000, another in High Definition Audio Device. The reason is "Windows has stopped this device because it has reported problems (Code 43)".
    I suspect it is not a real problem as I've seen similar issue with USB controllers and the official reply was just to ignore it. However I'd like to hear whether anybody else has the same problem. Pls, just take a look at your Device Manager. Thanks !
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    If its working fine, then I'd not worry about it. Did you install the apple drivers?
  3. margol1 thread starter macrumors newbie

    Jun 26, 2013
    Its working fine so far. I don't know what will happen, when I try play HD movies, etc. Yes, I simply run the Boot Camp support software and it was supposed to install everything. In fact, the driver for Intel HD graphics 4000 appears under Drivers in the Device Manager and it is last updated according to Windows updates (version from 12/12/2012)
  4. margol1 thread starter macrumors newbie

    Jun 26, 2013
    Unfortunately, it's not working fine. It's working fine only with the most basic applications. If I'm trying anything a little special requiring a graphic adapter involvment, it fails. For example, I can't get any resolution greater then 800x600with the external HD TV. Switching to OS X resolves the issue, but I need Windows as well :(
    It's strange that only me encountered this problem. I installed Windows by standard Boot Camp procedures. And it went smooth. So, what is special in my brand new MBA ?
  5. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Have you tried installing Intel's drivers rather than the things Apple gives you? Remember, a Mac running Windows is like any other PC. You have to grab the most recent driver updates, and in this case, the HD 4000 would be Intel.
  6. margol1 thread starter macrumors newbie

    Jun 26, 2013
    I am back after a while. Yes, I did tried to install the most recent driver from the Intel site, but... After installing it, I got a black screen in start up. So, I downgraded it to the previous version ( from 11/29/20012) and when needed some special graphic procedures, switched to MacOS. It was not that convenient and one day after reading several forums, I just made fresh install of Win 7 using Bootcamp. The result was exactly the same. The most updated Bootcamp drivers are in fact not the most updated Intel drivers. I decided to try again and installed the newest Intel driver ( from 3/19/2013). Again black screen after restart. But this time I googled the black screen problem and found the solution. It is that simple. Just long push on the switch off button. Visually nothing happens as the screen is black anyway. But if you shortly push the button again, Windows starts up as after improper shut down, i.e. it asks how to boot in a Safe Mode or normally ? Just select normally and you are done ! All devices are working properly :)

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