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Internet not connecting

See post #16. OP says the Windows PC is having difficulty as well. Sure looks like some issue with router/modem, cabling, home wiring, or ISP.

Are the neighbors having issues as well? That could rule out ISP issues and narrow down problem to from outside wall into router/modem.
 
I am not sure what you mean when you say I would have to ping them in terminal?

Think I shall have to have another go at BT (Oh what joy, taking to a brick wall is more productive) Do you think it could be the router hub?

Just read NoBoMac, neighbours either side of me don't have internet! My phone line, which my internet comes from, is fine there is no trouble there. The main phone line box in our property was renewed only about 18 months 2 years ago and the router is only 2 years old, it is a bthub series 3. I have had a talk with BT and they say there is nothing wrong their end, for what that is worth!! I take statements like that from BT with a pinch of salt! I had trouble with the first router they sent me and they swore blind that the problem couldn't possibly be that, they finally sent me a new one, after me getting stroppy with them, and, hey presto, the problem went away!!!
 
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Fiendishone said:
I am not sure what you mean when you say I would have to ping them in terminal?
Click to expand...

Open Terminal app from /Applications/Utilities and enter the command like in my screenshot and it will show you the speed of a test ping to that IP address. Open a second Terminal window and do the same thing for that other IP address.

n5V7p8a.png


But if this is happening on other machines also, it really does look like an issue on the BT side.
 
Ok, shall do that next time it falls off the grid. Weaselboy, you are a mine of information!!!

At the moment the 4.2.2.2 is saying 29.500ms - 35.048ms mostly around 31.000ms

The 192 one is saying between 2.700ms - 5.350ms mostly around the 2.700ms Whatever that may mean.
 
Fiendishone said:
Ok, shall do that next time it falls off the grid. Weaselboy, you are a mine of information!!!

At the moment the 4.2.2.2 is saying 29.500ms - 35.048ms mostly around 31.000ms

The 192 one is saying between 2.700ms - 5.350ms mostly around the 2.700ms Whatever that may mean.
Click to expand...

That is as one would expect. The 4.2.2.2 is a distant server and the 192 one is your own BT router a few feet away.

If the 4.2.2.2 stops and the other keeps working that tells you your connection to the BT hub is still up, but the BT connection to the outside is down.

Good troubleshooting idea from dzejms.
 
Ok, just have to wait for it to go down and see what happens, shall have to be tomorrow now as it has been a long day and I hear my bed calling me!!

Thanks guys for all your help and trouble over this problem!! :D:D
 
Sorry I haven't reported back before now. Friday it behaved itself all day. I re-booted my router and that seemed to make a difference. The weekend has been somewhat busy and I haven't really had a chance to see what was going on, in fact, Saturday I shut the Mac down and didn't re-boot until late yesterday (sunday). Everythign was working fine! This morning I was back to normal, IP failure again. Forgot to ping, sorry :eek: will do so next time I lose it. Promise!!!
 
Right, just got home and I was down again. ping results are:-

4.2.2.2

Request timeout for icmp_seq

192.168.1.254

Send to Host is Down
Request timeout for icmp_seq

On the diagnostics it always gives my wifi, wifi settings and network settings a GREEN light
the ISP, Internet, and Server always gets a RED light.

If that helps anyone.
 
Fiendishone said:
Right, just got home and I was down again. ping results are:-

4.2.2.2

Request timeout for icmp_seq

192.168.1.254

Send to Host is Down
Request timeout for icmp_seq

On the diagnostics it always gives my wifi, wifi settings and network settings a GREEN light
the ISP, Internet, and Server always gets a RED light.

If that helps anyone.
Click to expand...

Is the Windows PC still working okay on this same wifi connection??

I can't think of anything else on the Mac to change to help with this.
 
The PC was messing around as well, very annoying as it take far more fuss to put right.

Do you think that it could be to do with my ISP or the router? Is it worthwhile going out and buying a new router, something other than the sort BT supply or am I likely to be wasting my money?
 
Fiendishone said:
The PC was messing around as well, very annoying as it take far more fuss to put right.

Do you think that it could be to do with my ISP or the router? Is it worthwhile going out and buying a new router, something other than the sort BT supply or am I likely to be wasting my money?
Click to expand...

If you are having this issue with both the PC and the Mac, it has got to be something up with the BT device. I suspect your own router would still have issues if the BT is dropping the Internet connection.

Can you get BT to send a tech out and explain to them both your devices are doing this.
 
Yeah, I think this is going to be the best way forward. Wish me luck, it is like wading through molasses trying to get these people to admit a fault on their end of things :roll eyes: I think Mrs stroppy might have to be unleashed upon them at some stage! ;)


Thank you, everyone, for all your help and time spent over this problem.
 
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