Internet Problems

[Macnificant]

I hear you... I went through this with TWC in late 2007 and it took me a month of repeated calls and truck rolls to finally get it fixed. Finally a tech found a bad connection in a junction box a couple miles away and it has been fine ever since.

Just to save you some hoop jumping on the phone, take the router out of the picture and connect the iMac over ethernet directly to the cable modem, then reboot the cable modem and test that way. That is what they will make you do over the phone. This will prove to them it is not your router.

Seems like my wife's laptop connects great and when I connect to iMac we get kicked off wifi so I tried what you suggested.

I connected my iMac with Ethernet cable directly to the sb6141 and it was very slow connecting to website. At least a minute.

I connected my wife's laptop to Ethernet cable and it connected right away.

What could be causing the issue with the iMac not connecting

 

[Weaselboy]

Seems like my wife's laptop connects great and when I connect to iMac we get kicked off wifi so I tried what you suggested.

I connected my iMac with Ethernet cable directly to the sb6141 and it was very slow connecting to website. At least a minute.

I connected my wife's laptop to Ethernet cable and it connected right away.

What could be causing the issue with the iMac not connecting

Are you unplugging the cable modem power then reconnecting it after you connect each device?

 

[Macnificant]

Are you unplugging the cable modem power then reconnecting it after you connect each device?

Yes. I tried the iMac and it didn't work so I unplugged and tried the laptop and it worked and tried the iMac after restarting modem and still nothing.

 

[Macnificant]

Yes. I tried the iMac and it didn't work so I unplugged and tried the laptop and it worked and tried the iMac after restarting modem and still nothing.

 

[Macnificant]

Did a speed test connected to Ethernet. 38 ping, 22.54 download and 2.35 upload

 

[Macnificant]

I setup iMac with wifi again and getting 60 ping, 23.31 download and 2.43 upload

 

[Macnificant]

Back to dropping Internet on wifi

 

[Weaselboy]

Yes. I tried the iMac and it didn't work so I unplugged and tried the laptop and it worked and tried the iMac after restarting modem and still nothing.

Are you using the same ethernet cable for both? If it is working with the laptop over ethernet, I can't think of any reason it would not work with the iMac.

If you use it over ethernet on the laptop for a while, does the connection ever drop? Are you still seeing those T3 errors?

 

[Macnificant]

Are you using the same ethernet cable for both? If it is working with the laptop over ethernet, I can't think of any reason it would not work with the iMac.

If you use it over ethernet on the laptop for a while, does the connection ever drop? Are you still seeing those T3 errors?

Yes I have the laptop right beside the iMac and I reset modem each time I switched.

Are you using the same ethernet cable for both? If it is working with the laptop over ethernet, I can't think of any reason it would not work with the iMac.

If you use it over ethernet on the laptop for a while, does the connection ever drop? Are you still seeing those T3 errors?

When I click on the wifi icon on the upper right side of iMac it scrolls between "Wifi: On" and "Wi-Fi: Connecting for Network"?

 

[Weaselboy]

Yes I have the laptop right beside the iMac and I reset modem each time I switched.


When I click on the wifi icon on the upper right side of iMac it scrolls between "Wifi: On" and "Wi-Fi: Connecting for Network"?

I'm confused... if you have removed the router and connected directly to the cable modem with an ethernet cable, the wifi would not work at all.