I must really laugh at some. Who told you aliens are more intelligent than you? Thats your assumption. What if they are a kinda parasite? Or not knowing what a battery is? Maybe they byself behave as batteries? Lol well, i hope you got my point
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Investigations into Apple's iPhone Battery Slowdowns Spread to Italy and South Korea
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This post is just sad. Start a rant against each country why don’t you!
Countries have every right to investigate this.
Why do you take it so personally?
Countries have every right to investigate this.
Why do you take it so personally?
How shocking - Italy (arguably a hotbed for corruption if history is anything to go by so hardly the most saintly of administrations) probes both Apple and Samsung, yet South Korea conveniently just focus's on Apple.
Go figure!
Some people did notice their phones getting slower but a lot of MR members didn't believe them.
10.3.x deliberate slow down
Yes it might look like corruption is "born" in Italy, but the reality is, people talk a lot more about ours than theirs
Are you arguing with a ranking?? so are you telling me I could not "buy" a good ranking
Ups! here is a ranking and ups, ITALY is very corrupt. A lot more than us my friend.
Thiz is the spaghetti incident:
https://www.transparency.org/country/ITA
Go USA!!
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I'd argue that none of this is covered by the warranty - EU or elsewhere.
Let's see what the EU feel about this: (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm)
- In some EU countries you must inform the seller within 2 months of discovering a fault, otherwise you may lose your right to the guarantee.
- Within 6 months of receiving the goods, you need to show the trader that the goods are faulty or not as advertised.
- After 6 months, in most EU countries, you need to prove that the defect already existed on receipt of the goods - for example, by showing that it is due to the poor quality of the materials used
2. How many of you informed Apple WITHIN 6 Months that the item is faulty.
3. Now prove that the defect existed on receipt. No, bear in mind we're not talking about the design of the item, we're talking a manufacturing defect here.
As for the batteries; here's what your two year warranty DOESN'T cover: Batteries, to wit:
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time
Never ceases to amaze me how folk seem the have got it in the heads that a warranty is all encompassing and covers the entire device, soup to nuts with no exclusions.
Apple screwed up here because they didn't communicate. You can't sue for that and that's not in the warranty either.
In addition, there's nothing in any EU law that requires Apple to fix these issues free either: (
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm)
I bought a phone a little over a year ago, and it has stopped working. The trader refuses to fix it for free. Don't I have a two-year legal guarantee?
The legal guarantee is valid for a period of two years throughout the EU. But there are certain conditions.
The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years. However, the crucial time period here is the six months following purchase:
The legal guarantee is valid for a period of two years throughout the EU. But there are certain conditions.
The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years. However, the crucial time period here is the six months following purchase:
- Any fault that appears within six months will be presumed to have existed at the time of delivery. The seller must then repair or replace your phone free of charge - or reimburse you if repairs or replacement are impossible.
- After six months, you can still hold the seller responsible for any defects during the full two-year guarantee period. However, if the seller contests this, you must be able to prove that the defect existed at the time of delivery. This is often difficult, and you will probably have to involve a technical expert.
So, here's the challenge, prove that battery was defective ON THE DAY OF DELIVERY.
Good luck with that.
And please, do not confuse the number of investigations and lawsuits with actual results. It's easy to start an investigation - getting anything out of it is tough though.
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Why you take my post so personally?
Apple shouldn't have made the decision for users. I know about 2-3 people at work who bought new iPhones, because their iPhone 6's got super slow. I now know why. A better user experience wold have been giving a warning when the battery became unhealthy, then offering better power management.
It’s more like the car manufacturer pushes an update to your vehicle that makes it automatically detect when you’re on an icy road and forces your car to slow down so that you avoid crashing, with no way to override it. But they do this without telling any customers.
The reason people are getting upset is because 1) they feel like a choice is being made for them and they don’t like losing that control, regardless of the intentions. And 2) it was never said that these changes were made, which makes it seem “sneaky” and like there were ulterior motives. If their intentions were purely good and to make your device safer, why not tell customers that to begin with?
Now just to be clear, I don’t think Apple is truly some evil entity that was doing this to garner more upgrades. But, I also think by NOT telling customers, they shot themselves in the foot and rightfully so.
I know batteries aren't covered, that's what makes this so complicated. But if batteries pass Apple's own test then they should be able to handle Apple's own system. If a fix to this problem is replacing the batteries then Apple should do that for free if a device is in warranty and a battery causes the whole phone to work in an altered way - for the worse.
Your post sounded rude, whether you intended it in that way or not, so some of us commented on that...
LOL, reply to a question with a question, so you can't answer my original question.
I'm actually not at all taking your post personally -I find it bordering on xenophobic, and totally ****ing moronic.
Hold on. So according to you, planned obsolescence is the way to go forward and we should all jump on the bandwagon of accepting that any product we buy will only work during its warranty period? I don't believe that's the right way to go.
Here's the thing. I am an engineer, I'm a technologist, I understand very well how electronics work, how batteries degrade over time, what charge cycles mean to the life of a battery, but unfortunately for both Apple and the consumers, the battery is what makes the phone ... well, a phone. Without it, it's a pile of useless rubbish. So, the correct and ethical approach that I - an Apple fan - would have expected from Apple here is to - from the very beginning of inventing the iPhone is to notify users on how the degrading battery affects the life and the usability of the phone. If a phone shuts down at peak usage because of a battery that's only at its 80% capacity, then I must argue that either they're using crap batteries, they write inefficient software and/or deliberately hiding valuable information from customers in the hopes that they'll just go and buy a new phone - which tends to happen.
And here's why I am not wrong, and why - even the most corrupt (which should not concern you after Brexit anyway) - countries have the right to investigate this and frankly people to request free battery replacements should they wish. My 7 year old MacBook Pro Retina 15, has its battery by now in a terrible state capacity-wise. Way less than 50%, yet I can use it just fine, and do any task I need to without it crapping out on me. Sure, I can do that for only 2 hours, not 9 as I used to, but hey, that's fine. Works less time, but it works, and that's the operative word here. It works. The iPhone doesn't.
OK, so what does Apple do? They sneak in an update, which for all intents and purposes is not a bad one, but no one was ever notified about it or offered the option to disable it. So, based on that, to me it sounds like a half-ass bug-fix to an issue they were very aware of - namely, the iPhone works only with a battery that is above 80% capacity, which would have resulted everyone having to ditch their phones after a year at which point Apple would have become indubitably the poster-child of planned obsolescence which would have not looked very good.
Truth be told, I don't actually believe a battery replacement is the solution here. What that will achieve is another year of normal performance. And then what? Every year you go through the hassle of going to the store, leaving your phone there and wait a week to get a battery replacement? I again think it's a half-ass solution implemented to shut people up, but I would much rather see improvements to iOS itself and its efficiency.
The majority of Apple users are not in the know techy people. They buy an iPhone, it slows down (due to something Apple knows about, but no one else). Do they think, it must be slow now because Apple are awesome doing stuff to my phone to make it slow and still awesome! Or do they upgrade a perfectly fast phone (a year before) when they don't actually need to? If they took the phone to the Apple shop, would the store assistant advise them, it's ok, change your battery or would they say, well, it's last year's model, this new one is so much quicker! This is then purchased when really, it's not needed.
This is the problem. They have generated sales (millions) based on replacing a slow phone that's not actually slow. It just needs a replacement battery.
How many sales have Apple got over the years due to this?
It's great they are adding an option to turn it off, and being more transparent because they got caught and they have to.
Apple are a big company, they control hardware and software. They know exactly what they are doing.
They are now facing the consequences!
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I am a non American. I don't diss Americans.
Should I? They seem to generalise quite a bit!
ASSUMING that Apple is not hiding any more [relevant] information and the situation is indeed as they say, Apple is guilty of nothing more than failing to notify customers. HOWEVER, until there is an investigation of some kind... we won't have sufficient data to support a conclusion. US, Italy... or anywhere else... it just doesn't matter.
I respect your opinion but i disagree. I think Apple knew or at least noticed it earlier that the batteries they put in their phones couldn't handle the software and problems appear much sooner so they decided to fix it by hiding it and slowing down your iPhone, and if you buy a new iPhone as a result of that it's just another win.
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Definitely. They have years and years of data from millions of iPhones to be able to estimate power usage profile and it is from this that they specify the size/type of any battery. My guess is that they played it close to the lower limit of what they thought was fine. Count on that being a fact. They would have looked at previous results and tested all kinds of new permutations and combinations to add to that.
Don't have an issue with that part as everybody makes mistakes.
What stinks is the subsequent underhandedness to play it down.
Actually, it's more like taking your car for a service, them thinking "the petrol pumps getting old, rather than have it cut out, we should reduce its performance a bit without telling the owner".
Take my mother for example, she had no idea this was happening - she doesn't read news sites. All she knew is that her iPhone was becoming slow, so she ended up buying a new one. Is that fair? If they'd have been up front about it from the start, she could have easily just had a new battery in it - but nobody knew that an old battery would cause a performance drop (normally, it wouldn't). Why should she have to foot the bill?
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I just like the idea that the people taking Apple’s side don’t seem to understand that even though Apple may claim to put the consumer first, they ARE in the business to make money just like every other corporation. Just because they SAY something was done for a particular reason that DOESN’T prove their innocence. I’ve always thought Apple was slowing down older iPhones to push people to a new model, but I also think that they suck at software optimization for their older iPhones once a new model comes out.
I suspect you are correct... and that is exactly why an investigation is required. That said, I prefer to work from the premise "never attribute to malice what can be explained by stupidity".
Not singling out Apple. All companies know their products are deficient in certain ways when they release them. This is fine as it’s not possible to release the perfect product.I suspect you are correct... and that is exactly why an investigation is required. That said, I prefer to work from the premise "never attribute to malice what can be explained by stupidity".
They make a trade off. This trade off considers absolute cost and ongoing cost from things like warranty claims and loss of brand reputation, wear and tear etc. etc.
Exactly where they make that trade off and what they do when things don’t work out is what we’re seeing in this instance.
You are correct in EU there are better consumer terms generally but with major OEMs thier warranties are normally easier to use
than claiming an infringement of your consumer rightsWe should not confuse like TiggrToo may have with EU consumer protection and warranty
EU laws protect us once you have entered a sales contract which can be a breach of warranty but equally unfair practices or changes to your purchase without consent etc
You are not limited and there are many ways to claim and even threads similar to this that help establish that anyone's infringement is not an isolated case is useful in proving the problem or defect existed at time of purchase for example
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