iOS won't back up on either iCloud or MacBook Pro, error message appears.

[sterling1]

Can anyone help me solve this problem, I am unable to back up my iPhone 5 with IOS 8 on it to iCloud or my computer?

 

[illusionx]

It would be great to tell us what error you are getting?

 

[Paddle1]

Backups may be disabled in Beta 5 if that's what you have.

 

[JayJamesWaller]

I can't backup either and I'm on the most up to date Yosemite and iOS 8 betas, get the 'iPhone disconnected' issue.

 

[sterling1]

unable to back up

The message says "iTunes is unable to backup my iPhone because an error has occurred"

 

[chekz0414]

Backups are disabled in iOS 8 beta 5. You need to wait to install the GM and then backup most likely.

 

[sterling1]

Thank you

Backups are disabled in iOS 8 beta 5. You need to wait to install the GM and then backup most likely.

Thank you I was wondering how comes I'm unable to backup, but I guess I have to wait...

 

[Blorzoga]

Backups may be disabled in Beta 5 if that's what you have.

Apparently it was in the release notes for B5. Backup services disabled.

 

[Stuke00]

Apparently it was in the release notes for B5. Backup services disabled.

Odd.. I am pretty sure I was able to backup my Beta 5 just fine.

 

[Blorzoga]

Odd.. I am pretty sure I was able to backup my Beta 5 just fine.

I tried it multiple times from my MBA and kept receiving an error saying the iPhone could not be backed up because it had been disconnected from iTunes. At first I thought I had a faulty cable, but later learned that backup services had been disabled in B5.
From the release notes:

Known Issues
Encrypted backups to iTunes fail.
iOS 7 iCloud backups restored to an iOS 8 beta device may not properly restore photos.

 

[Stuke00]

I tried it multiple times from my MBA and kept receiving an error saying the iPhone could not be backed up because it had been disconnected from iTunes. At first I thought I had a faulty cable, but later learned that backup services had been disabled in B5.
From the release notes:

Known Issues
Encrypted backups to iTunes fail.
iOS 7 iCloud backups restored to an iOS 8 beta device may not properly restore photos.

I have backup from my iPhone and iPad running beta 5 on my work laptop which has Windows 7 on it.

 

[Blorzoga]

I tried it on my W7 desktop and couldn't even get it to recognize my iPhone.

 

[Stuke00]

I tried it on my W7 desktop and couldn't even get it to recognize my iPhone.

I can confirm backups work on beta 5. But GM should be out tomorrow anyways.

 

[Blorzoga]

I can confirm backups work on beta 5. But GM should be out tomorrow anyways.

And I can confirm that they do not.

https://forums.macrumors.com/threads/1766005/

 

[Stuke00]

And I can confirm that they do not.

https://forums.macrumors.com/threads/1766005/

Maybe for some people. But I do have an iTunes backup of my iPhone 5S on beta 5.

 

[912181]

And I can confirm that they do not.

https://forums.macrumors.com/threads/1766005/

In the release notes it says that encrypted backups are unsupported. Just because some people are having problems with backing up (myself included) doesn't mean it is impossible.
From the beta 5 release notes:
"Known Issues
Encrypted backups to iTunes fail."

 

[Blorzoga]

In the release notes it says that encrypted backups are unsupported. Just because some people are having problems with backing up (myself included) doesn't mean it is impossible.
From the beta 5 release notes:
"Known Issues
Encrypted backups to iTunes fail."

I have not been able to unselect the "encrypted" check box. Maybe it's an iphone5 problem. Doesn't matter after tomorrow, though.