iOS won't back up on either iCloud or MacBook Pro, error message appears.

Discussion in 'iOS 8' started by sterling1, Sep 7, 2014.

  1. sterling1 macrumors newbie

    Joined:
    Sep 7, 2014
    #1
    Can anyone help me solve this problem, I am unable to back up my iPhone 5 with IOS 8 on it to iCloud or my computer?
     
  2. illusionx macrumors 6502

    Joined:
    Jul 4, 2014
    Location:
    Brossard, QC
    #2
    It would be great to tell us what error you are getting?
     
  3. Paddle1 macrumors 68030

    Joined:
    May 1, 2013
    #3
    Backups may be disabled in Beta 5 if that's what you have.
     
  4. JayJamesWaller macrumors regular

    JayJamesWaller

    Joined:
    Oct 6, 2011
    Location:
    Neath, Wales, United Kingdom
    #4
    I can't backup either and I'm on the most up to date Yosemite and iOS 8 betas, get the 'iPhone disconnected' issue.
     
  5. sterling1 thread starter macrumors newbie

    Joined:
    Sep 7, 2014
    #5
    unable to back up

    The message says "iTunes is unable to backup my iPhone because an error has occurred"
     
  6. chekz0414 macrumors 6502a

    chekz0414

    Joined:
    Jul 3, 2011
    Location:
    FL
    #6
    Backups are disabled in iOS 8 beta 5. You need to wait to install the GM and then backup most likely.
     
  7. sterling1 thread starter macrumors newbie

    Joined:
    Sep 7, 2014
    #7
    Thank you

    Thank you I was wondering how comes I'm unable to backup, but I guess I have to wait...
     
  8. Blorzoga macrumors 68030

    Blorzoga

    Joined:
    May 21, 2010
    #8
    Apparently it was in the release notes for B5. Backup services disabled.
     
  9. Stuke00 macrumors 68000

    Joined:
    Oct 11, 2011
    Location:
    Collinsville,IL
    #9
    Odd.. I am pretty sure I was able to backup my Beta 5 just fine.
     
  10. Blorzoga macrumors 68030

    Blorzoga

    Joined:
    May 21, 2010
    #10
    I tried it multiple times from my MBA and kept receiving an error saying the iPhone could not be backed up because it had been disconnected from iTunes. At first I thought I had a faulty cable, but later learned that backup services had been disabled in B5.
    From the release notes:

    Known Issues
    Encrypted backups to iTunes fail.
    iOS 7 iCloud backups restored to an iOS 8 beta device may not properly restore photos.
     
  11. Stuke00 macrumors 68000

    Joined:
    Oct 11, 2011
    Location:
    Collinsville,IL
    #11
    I have backup from my iPhone and iPad running beta 5 on my work laptop which has Windows 7 on it.
     
  12. Blorzoga macrumors 68030

    Blorzoga

    Joined:
    May 21, 2010
    #12
    I tried it on my W7 desktop and couldn't even get it to recognize my iPhone.
     
  13. Stuke00 macrumors 68000

    Joined:
    Oct 11, 2011
    Location:
    Collinsville,IL
    #13
    I can confirm backups work on beta 5. But GM should be out tomorrow anyways.
     
  14. Blorzoga macrumors 68030

    Blorzoga

    Joined:
    May 21, 2010
    #14
  15. Stuke00 macrumors 68000

    Joined:
    Oct 11, 2011
    Location:
    Collinsville,IL
    #15
  16. mrthomnas macrumors regular

    Joined:
    Sep 8, 2014
    #16
    In the release notes it says that encrypted backups are unsupported. Just because some people are having problems with backing up (myself included) doesn't mean it is impossible.
    From the beta 5 release notes:
    "Known Issues
    Encrypted backups to iTunes fail."
     
  17. Blorzoga macrumors 68030

    Blorzoga

    Joined:
    May 21, 2010
    #17
    I have not been able to unselect the "encrypted" check box. Maybe it's an iphone5 problem. Doesn't matter after tomorrow, though.
     

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