iPad 10.5 Pro "white spot" on screen?

Discussion in 'iPad' started by jaeb0922, May 4, 2018.

  1. jaeb0922 macrumors 6502

    jaeb0922

    Joined:
    Jan 25, 2012
    Location:
    Rhode Island
    #1
    So, I was thinking it may be a digitizer issue or possibly some dead pixels. I have no clue about these things and in all the years of having iPads, iPhones, etc., never had this issue. With that being said, my year warranty is up June 12th. Event better, closest Apple Store to me is about 45 minutes away, so.... I dont want to waste my time if the community knows what this might be and if bringing it in would help me get a new replacement. Note, never any misuse, drops, etc. Always had a glass screen protector and cover on it as well. I uploaded one image pointing to the white circle and one with nothing for better viewing.

    Let me add, I took the glass screen protector off, cleaned the screen, and also tried looking with and without true tone on as well as night shift.

    Opinions? Thoughts?

    Thanks for the heads up everyone!
     

    Attached Files:

  2. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    I have seen similar effects in this forum. They were due to some type of impact damage.
     
  3. jaeb0922 thread starter macrumors 6502

    jaeb0922

    Joined:
    Jan 25, 2012
    Location:
    Rhode Island
    #3
    Definitely not in this case. My children are handled more extremely than my machines.
    --- Post Merged, May 5, 2018 ---
    After using the handy search feature (who would have though, eh?), it’s a defect. It even has a name. Off to Apple we go!

    https://forums.macrumors.com/threads/bright-spot-on-ipad-pro-10-5-screen.2115037/#post-26007903
     
  4. gtgt486d macrumors newbie

    Joined:
    May 13, 2018
    #4
    Did you manage to get this checked out? I have the issue on my 10.5 Pro and have an appointment Wednesday. I saw that other thread and it seemed like it was a painless experience but my previous experience has been mixed...
     
  5. ipos macrumors 6502a

    Joined:
    May 4, 2011
    #5
    Not a dead pixel. Spot can be seen on white or light background. Pro screen is pretty sensitive. Even a slight pressure over the screen over some time will caused the white spots to appear. Apple changed a refurbished set for me
     
  6. Garrett_tuttle macrumors newbie

    Garrett_tuttle

    Joined:
    Oct 17, 2018
    #6
    I never use mine and it has a white spot in the same place
     
  7. ryuworks macrumors member

    Joined:
    Sep 20, 2007
    Location:
    Singapore
    #7
    Design flaw, most iPad Pro screens will develop this over time. Apple as usual are going to pretend that they never heard of the issue and only exchange the iPads which are still under warranty.
     
  8. Whoakapi macrumors regular

    Joined:
    May 26, 2010
    #8
    Is there any proof that it "develops over time"?

    I might as well say that people "discover the issue with time". Meaning it has been there since day one. Speaking for myself, I've had the issue on a brand new 10.5.
     
  9. mcaswell macrumors regular

    Joined:
    Dec 22, 2013
    #9
    Absolutely not "impact damage" for mine.
    --- Post Merged, Nov 7, 2018 ---
    Maybe it does exist right out of the box for some, but on mine I'm pretty sure it was a gradual thing over the course of 4-6 months. And the replacement I received absolutely did not have this issue, but does now.
     
  10. yegon macrumors 68030

    Joined:
    Oct 20, 2007
    #10
    Join the club. Mine has had one for months, bought at launch. Still under Apple Care, intend to get it replaced when I get the new 11”, and then sell it.

    Should have done it ages ago, but it’s a 512gb iPad full of media, and I couldn’t be bothered with the faff of restoring everything again, takes aaaaages.
     
  11. noein macrumors newbie

    Joined:
    Aug 28, 2011
    #11
    i have the white spot as well. out of 1 year warranty. sigh
     
  12. podam macrumors member

    Joined:
    Oct 21, 2008
    #12
    Disgusting... well it looks like all iPad Pro 10.5 are on same fate.
    I still have apc enforced, any change to ask store manager to return the defective iPad and ask for a 11” + money difference on my own??
     
  13. TrueBlou macrumors demi-god

    TrueBlou

    Joined:
    Sep 16, 2014
    Location:
    Scotland
    #13
    Interesting, neither my 3 year old 12.9” or 1 year old 10.5” have this issue. (Well, I say my 10.5, I actually gave that to the wife, but that’s neither here nor there really :D)
     
  14. Donka macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #14
    For my 10.5, I think it was there from the start but very subtle. After year I noticed it more to the point it was distracting. I was out of warranty and bought from Currys but managed to pursue this via Consumer Rights Act 2015 and Currys have since refunded me the cost of a replacement.
    My 12.9 has always been flawless.
     
  15. Rck1984 macrumors regular

    Rck1984

    Joined:
    Jun 5, 2017
    Location:
    The Netherlands
    #15
    My 10.5 had the same issue, went to Genius bar and they took it in. Got a new iPad about a week later.
    This seems to be a known issue for the 10.5 pro
     
  16. rael00 macrumors newbie

    rael00

    Joined:
    Oct 16, 2008
    #16
    Was your iPad covered under warranty? I got mine to the Apple Store and they have not seen this issue before and refused to exchange the iPad.
     
  17. WhiteHawk macrumors 6502

    WhiteHawk

    Joined:
    Feb 16, 2008
    #17
    My 12.9 inch 2015 that I had replaced for stuck pixels developed two, going to try my luck in getting another replacement I think.
     
  18. Rck1984 macrumors regular

    Rck1984

    Joined:
    Jun 5, 2017
    Location:
    The Netherlands
    #18
    It was covered under warranty, yes.
     

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