Just received my Ipad 2 today.
I ordered a poly cover and that was shipped on the 11th. Unfortunately, the poly has yet to arrive. Due to the late delivery, apple volunteered to give me a leather cover for free.
First thing I did after opening my iPad 2 box was to check for damage during shipping. I immediately noticed that there was a small scratch on the back of the unit. This bummed me out but I decided to continue checking the unit. I then went on to check whether this unit has the back light bleeding problem that is effecting quite a few of the units. Fortunately, I have extremely minor back light bleeding. I was thrilled with that.
Here was my dilemma. Do I return a personalized engraved unit and obtain another unit that may/may not have the back light problem? I figured on not returning it but went ahead and contacted Apple to see what could be done. At first they offered to exchange the unit but I didn't want to have to wait and then gamble on the new unit possibly having back light bleeding. I was thoroughly thrilled that Apple offered me $50 credit/off and reordered my missing poly. I can live with the small scratch. Here's to Apple on their AWESOME CS.