iPad 2 won't update

Discussion in 'iPad Tips, Help and Troubleshooting' started by Bell37, Oct 30, 2015.

  1. Bell37 macrumors newbie

    Joined:
    Oct 30, 2015
    #1
    I received an iPad 2 as a donation for my classroom. It is running 4.3.3. I can't imagine why it was never updated, but I can't get it to update in iTunes. I get error 9.

    I've tried all the "fixes" for error 9 that I've run across. Different cord, update system, different computer, etc.

    It is pretty much useless as to me without an ios upgrade because most apps won't work. Ideas?
     
  2. amcgrath815 macrumors newbie

    Joined:
    Jan 23, 2010
  3. William Wales macrumors member

    William Wales

    Joined:
    Dec 24, 2015
    Location:
    Los Angeles
    #4
    Error 9 is not a very common error code. But when it hits, whatever you were trying to do is stopped. In most cases, Error 9 comes up when you are trying to upgrade/update your firmware.

    Like most error codes, there are a variety of fixes for iTunes error 9. What may work for someone might not work for you. What you’ll need to do is try out all the possibilities.

    Error 9 as a possible security software issue, this could be firewall blocking access to specific websites/web resources (like iTunes trying to download something from Apple’s servers). Some other examples note this error as happening due to hardware issues (faulty cable, faulty USB port, accidentally disconnect etc.) So you should eliminate following factors one by one.

    USB Port

    One of the first things you can try is to change the USB port where the cable connects. This is too basic, but I think you should pay more attention to it.

    Cable Disconnect / Faulty Cable

    When the cable is unplugged/loose, the iPhone looses connection with iTunes. This leads to a plethora of errors (different numbers) and it looks like Error 9 (while not documented on Apple’s support page) could also be one of them.

    Another Computer

    You should try to use another computer. This is also a basic thing to try.

    Security / Anti-virus / Firewall

    If you’ve set up firewall or connecting through proxy/vpn, you should make sure that this is not preventing iTunes from connecting to Apple servers remotely. When you try to upgrade your iPhone/iPad, iTunes connects to Apple, checks for hashes, security keys etc. (a bunch of stuff that it uses to verify that your iPhone or iPad is technically “updatable/upgradable.”)

    Hope it helps.
     

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