people on macrumors literally went through 20 iphone 5 to get one without scuffs
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iPad iPad Air Return. Upsetting experience.
- Thread starter Alicia1
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people on macrumors literally went through 20 iphone 5 to get one without scuffs
and they have every right to put a flag next to your name and ask associates to get a manager before taking your returns. what's the problem?
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and those kind of people probably walk into the store with head held high on phones 15-20 as well...
imbeciles...i'm pretty sure i would have said "screw apple, i'm getting an android phone" somewhere around phone number 4 or 5 at the most.
i'm confused by that. just becuase you like the phone doesn't mean you can't hold apple to a higher standard. higher prices will come with higher standards. if i buy a ferrari, i'd go into it with a different standard than if i was buying a honda.
Either way, I'm disappointed because Apple is selling themselves as a luxury store who has a "no questions asked return policy" well back that up then. i hate it when retailers don't come clean and flag your name in the database. that's shady in my book. i'll do whatever i want according to your policy and if you don't like it, change it, make it more specific.
Either way, I'm disappointed because Apple is selling themselves as a luxury store who has a "no questions asked return policy" well back that up then. i hate it when retailers don't come clean and flag your name in the database. that's shady in my book. i'll do whatever i want according to your policy and if you don't like it, change it, make it more specific.
It's not just on these forums - take a glance at youtube at the "iPhone 5S unboxings" that have the site has been flooded with. So many of the users talk about "I may return it in a few days" and so on.
I believe the problem is that it has conditioned people to not really think about a purchase before they make it. They know if they get buyers remose, or finish up a school paper, they can just get a refund. I believe it is more widespread than most believe.
Apple has had the best customer service os any company that I have dealt with and I really appreciate that. I pay a premium for the products for that experience. But I do believe that people need to exercise a certain level of control and consideration. If they are not 95% they will keep a product, they need to do themselves and Apple favor and save their money.
My signature is a result of so many people returning items for petty things. I read so much about "lag" and other things that many people are way oversensitive to or could experience the product in the store and discover many things. People returned so many MacBook Pros with Retina Display - I have seen cases where people go through seven or eight of them.
I don't know how this hits Apple's bottom line - I am sure they will deal with it if it is significant enough. Best Buy has already adjusted their policy to reflect excessive returns and renting items. I just expect that the people that rent things will started shopping at Apple directly, and they may be forced to do something.
I am not directing this at the OP - just an observation in general.
which is ridiculous. the return policy is specifically made for buyer's remorse. if the product is broken, it's called an exchange.
Maybe Apple doesn't explicitly say that, but Best Buy definitely does. Maybe I generalized it for all retail stores since I've seen it at other retail stores.
"Best Buy reserves the right to deny any return or exchange" from Best Buy site.
They dont have a choice they must accept the return. If they advised you ahead of the purchase you would not be able to return it, and you bought it anyway thats different.
Apple must be using the same service as bestbuy and is looking all of your returns across all stores that use the same service.
In any case, they cannot sell to you then later say you cannot return it.
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Apple is certainly within its rights to not sell to you but they cannot sell you something and then when you try to return refuse to do so. They have to tell you at the Point of Sale.
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They cannot if you are within the return period. If they want to prevent returns they need to stop selling to you.
Be sure you use a credit card and dispute if they refuse.
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This would be ok...but they are actually selling then trying to deny the return later.
This madness with that many returns has to stop. First return for a scuff, no problem. Second one for a scuff, no problem. Third one, you are warned and flagged. 4th time, the Apple rep scuffs the customer across the side of the head.
The OP has returned 12 items. Should be banned from Apple, not just flagged.
Talk to me all you want but if you did not advise me at the time of sale I could not return it...you have to take the return.
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BTW...when you are asked for your drivers license at return time show it only, do not hand it to the sales associate. This is how they are tracking you. Its a third party company.
Its not a requirement for return unless it is clearly stated in the return policy.
If they insist shop elsewhere and tell them.
They don't have to take any return if they deem it is not broken. They do it as a courtesy.
I agree. Anyone that would run a image retention test for 15 minutes to see if they have image retention has a few screws loose. What real world scenario would one need to do that? Yea, when I use my ipad, I leave it on the same image for 15 minutes and just stare at it. People are nuts.
It is made for the limited cases where a product does not fit the intended needs. Buyer's remose is taken care of in most cases by not making impulsive purchases.
If one is returning every product because they change their mind or the honeymoon with the gadget is over, one is wasting their own and Apple's time, not to mention being unethical for costing a company undue losses.
i never said you can't... big difference between what you can do vs what you should do. the latter, of course, being subjective with the former being objective.
but yeah, i'm sure they'll be real sad to see mr 20 iphones taking his business elsewhere🙄
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pretty sure it was 7 swans a swimming
I didnt realize you ran apple. I just assumed you're a consumer. No matter what the intended reason for a return policy, its determined by the market. As a consumer a return policy is a buyers remorse. If your product cant control my interest for 14 days you dont deserve my business.
In fact id argue that you should know if it fits ur intended purpose before purchase under your argument
mtneer
macrumors 68040
If they are tracking using a drivers license; how will they ever advise a "flagged" customer that he/she will be unable to return at point of purchase?? As far as I can remember, I've never been asked for a drivers license at checkout in an apple store.
ZBoater
macrumors G3
This apparent tactic of flagging people for too many returns may seem a reasonable business response to excessive returns, but they better disclose that on their return policy BEFORE I buy. A business has a right to limit returns, and I have a right to shop elsewhere.
Imagine. "Apple wants you to be happy with your purchase and will accept returns for up to 14 days after purchase, unless this is your 7th return due to LCD screen issues. In that case you will be issued a refund and escorted out of the store."
I'm sure the marketing department can spin this to sound better...
Imagine. "Apple wants you to be happy with your purchase and will accept returns for up to 14 days after purchase, unless this is your 7th return due to LCD screen issues. In that case you will be issued a refund and escorted out of the store."
I'm sure the marketing department can spin this to sound better...
Maybe Apple should up the QC and they wouldn't see so many returns. Or better yet buy your apple products elsewhere like at Best Buy. Return as often as you like there and you don't deal with the rude behaviour exhibited by the apple store employees.
Try returning items to BB multiple times. After about the 3rd time you are warned on your receipt and not allowed to return or exchange any item for 90 days.
That's a $250000 car vs $25000. You are entitled to quite a bit more. But Apple products? Seriously, they don't charge enough to put up with people who abuse their return policy. Don't like it? Go buy Samsung.
Steveh2780
macrumors regular
Seems they are wising up to this. A lot of people buying products until another one comes into stock or the colour they want becomes available. To many people buying and not keeping just to have a product they kind of want for a few weeks until the one they really want becomes available. Sorry but I don't blame apple
Sometimes I hear of people getting their iPads or iPhones exchanged 6 or 7 times and wonder why they haven't been flagged or banned yet. Some people will never be happy, and they won't stop unless you make them stop. Before you go and spend money, make sure you've made up your mind before you buy it. I always see people on here who think Apple is just a free rental service.
Yep i just did it, got a 16gb wifi to try with tethering, Decided i didn't want to tether and 16 too small, sent it back now my Telco has 32GB with a 4gb plan and got it.
Apple phone sales use their return policy as a sales pitch so its their problem if people return for any reason with in the time allowed.