I am pretty disappointed with Picaso Lab (picasolab.com).
I ordered one for my wife's iPad as a gift. When it finally showed up, the font on the sleeve was wrong and the stitching color was wrong (it was yellow).
Multiple emails went unanswered so I disputed the charge with PayPal. Next day I get an email from Alex, the owner. He said he had a lot going on, or something. Anyway, he offered to split the difference claiming that yellow is the only option.
I told him not only does your webpage not show or mention yellow as an option, but also there is no place to specify font in the order process and I sent him two emails after order about the font.
He agreed to send me a new one, with the correct font, and with black leather (versus the original brown I ordered) just so I wouldn't have yellow stitching - at no charge.
I thought great, good service, kind of. Then I received the new one today. Font is correct, but still brown leather and yellow stitching - which is just ugly.
Anyway, all in all, pretty bad communication and even worse quality control.