iPad Dead Pixel Issue

kenshinxue

macrumors newbie
Original poster
Jun 19, 2008
19
0
Boston, MA
I picked up an iPad 64G at Apple Store on Launch Day. After playing with it for 3 days, I noticed 2 dead pixels. So I went to Apple Store yesterday. They changed a new one for me - still has one dead pixel. I got a perfect screen one after they changed a new one for me again.

I guess a lot of iPads have screen issues. Have you guys all checked using pure color pictures? 1024x768 is pretty high resolution on an 9.7 inch screen. So the dead pixel is small, hardly noticeable if you don't examine closely...
 

FetalSage

macrumors regular
Jul 5, 2007
197
0
I actually have one dead pixel on mine too. Have an appointment today at 1 to replace it.

I wouldn't say the dead pixel is small and hardly noticeable, especially since it's near on of the edges so at times it'll be in the top toolbar.
 

kenshinxue

macrumors newbie
Original poster
Jun 19, 2008
19
0
Boston, MA
Yes...
If you notice one... you can't help just staring at it every time you use the iPad... annoying...

I actually have one dead pixel on mine too. Have an appointment today at 1 to replace it.

I wouldn't say the dead pixel is small and hardly noticeable, especially since it's near on of the edges so at times it'll be in the top toolbar.
 

fishepa

macrumors regular
Mar 9, 2009
197
0
Anyone know if you bought it at best buy can you return for a different one if you have a dead pixel?
 

TXAPPLELOVER

macrumors newbie
Apr 3, 2010
11
2
Texas
Mine was fine, but my hubby's

My iPad was fine, but within a few hours my hubby's had a red line go straight down the screen on the right hand side (landscape mode). I had pre-ordered it and didn't know if the apple store would help us out. We took it in on Monday and they swapped it out with no problems! Didn't even blink an eye.:D:apple::D
 

aristobrat

macrumors G5
Oct 14, 2005
12,244
1,312
I didn't know if you could only return to Apple store you had to purchase it at Apple store.
You are correct. If you're going to return a product to an Apple Store for a refund or total replacement, you have to have purchased it there.

However, Apple will service its products at Apple Stores, regardless of where you originally bought them at.

If you bought an iPad from Best Buy and it has dead pixels, the easiest way to get it fixed (now) is to return it to Best Buy for a replacement, IMO. After your Best Buy return window has passed, then your only choice is to have an Apple Store (or AppleCare) service your unit (unless you bought a BestBuy warranty)
 

nippyjun

macrumors 65816
Jul 26, 2007
1,431
112
Is there a way to check for dead pixels in the store?

And how do you mow that all of your info is safely deleted from the iPad?
 

kenshinxue

macrumors newbie
Original poster
Jun 19, 2008
19
0
Boston, MA
They use restore function on iPad to wipe out all the info

What I did is: took out the new ipad in the store, connected to the internet, download 5 pure color pictures onto the iPad, opened the photo app, examined closely...

Is there a way to check for dead pixels in the store?

And how do you mow that all of your info is safely deleted from the iPad?
 

GermanSuplex

macrumors 6502a
Aug 26, 2009
963
9,927
Anyone know if you bought it at best buy can you return for a different one if you have a dead pixel?
Yep, I returned mine to Best Buy today and they exchanged it. The guys in the Geek Squad/Apple Consultant area looked at it and saw a speck of dust and dead pixel under the screen and swapped it out.

Just bring your box with the original contents and make sure there's no other damage to the iPad and you should be fine.

Is there a way to check for dead pixels in the store?

And how do you mow that all of your info is safely deleted from the iPad?
iPad has an "erase all content" feature. It works much faster than the iPhone's, clearing your data from the device in about 3 minutes or so.
 

nippyjun

macrumors 65816
Jul 26, 2007
1,431
112
They use restore function on iPad to wipe out all the info

What I did is: took out the new ipad in the store, connected to the internet, download 5 pure color pictures onto the iPad, opened the photo app, examined closely...
How do you connect to the Internet? Doesn't it have to be set up first?
 

nippyjun

macrumors 65816
Jul 26, 2007
1,431
112

kenshinxue

macrumors newbie
Original poster
Jun 19, 2008
19
0
Boston, MA
The Apple Genius will connect the new iPad to their MacBook Pro, and it was activated immediately after the iTunes was opened. You do not have to enter your personal info to register.

Actually what I meant how do they "activate" the new iPad so that you can get online. When I set mine up the fist turn on showed that it had to be connected to my computer to activate it and then be able to use it.

Thanks.
 

drew0020

macrumors 68000
Nov 10, 2006
1,720
264
Best Buy was very helpful with my return. I got a new one and the screen was worse though with more dead pixels than before.

I didn't want to burn through the entire stock at Best Buy so I got my money back. I'm decided on going to the Apple store to purchase one there bit it seems like Apple really dropped the ball on this screen.

I have a feeling if more people cared to check they would see a few dead pixels or dust. To me dead pixels are so annoying because as soon as I see one I always seem to focus on it.
 

kenshinxue

macrumors newbie
Original poster
Jun 19, 2008
19
0
Boston, MA
Did someone on MacRumors changed 4 new iPads to get a perfect screen?

Seriously, what's the flaw rate of the iPad screen? Or 1 or 2 dead pixels are just normal?

Best Buy was very helpful with my return. I got a new one and the screen was worse though with more dead pixels than before.

I didn't want to burn through the entire stock at Best Buy so I got my money back. I'm decided on going to the Apple store to purchase one there bit it seems like Apple really dropped the ball on this screen.

I have a feeling if more people cared to check they would see a few dead pixels or dust. To me dead pixels are so annoying because as soon as I see one I always seem to focus on it.
 

master-ceo

macrumors 65816
Sep 7, 2007
1,494
3
The SUN
Actually what I meant how do they "activate" the new iPad so that you can get online. When I set mine up the fist turn on showed that it had to be connected to my computer to activate it and then be able to use it.

Thanks.
They can activate it at the apple store no problem
 

aristobrat

macrumors G5
Oct 14, 2005
12,244
1,312
Did someone on MacRumors changed 4 new iPads to get a perfect screen?

Seriously, what's the flaw rate of the iPad screen? Or 1 or 2 dead pixels are just normal?
Some people on MacRumors never get an apple product with a perfect screen. It's not unusual at all to see threads where they've exchanged iPhones 7 times, for example, while most others get perfect ones the first time.

It's way more economical for consumer companies like apple to exchange products that have dead pixels than it is for them to QC check each one for dead pixels before it ships, or to demand that their screen supplies literally QC each panel before it goes to Apple to be used.
 

drew0020

macrumors 68000
Nov 10, 2006
1,720
264
Is 1 or 2 dead pixels "normal"?
I'm not sure what's normal but I have bad Apple luck with dead pixels. It's the first thing I look for. I had more than 3 on my ipads. Of course I've never had any on my cheap netbooks. I'd rather have them
on my netbooks if I had a choice haha!
 

GermanSuplex

macrumors 6502a
Aug 26, 2009
963
9,927
Most people probably never notice or care about one or two dead pixels. Apple can afford to exchange one (or more) for a few customers.

The truth is I've never had a device that didn't get dust under the screen eventually, or didn't have one or two dead pixels. My 3GS is flawless right now, but we'll see where its at in a few months.

I exchanged my iPad though because its pretty costly and I don't want an eyesore when watching a movie or reading an iBook. Once you know the dead pixel is there, you're eye always goes to it.
 

megamanbnmaster

macrumors 6502
Jan 26, 2008
370
0
I've exchanged my iPad twice (both in the Apple store) and got a clean one.
My father exchanged his iPad 4 times until he got a perfect screen.

Each time there was one dead pixel somewhere in the middle of the screen. if it was like on the sides, i wouldn't complain too much but dead center is really annoying.
 

ClaireL

macrumors 6502a
Apr 4, 2010
523
0
New Jersey
I just noticed a tiny dead pixel right at the top that wasn't noticeable to me before. It's not a big deal to me but still..... I wonder if I should exchange it for a new one at Best Buy and get them to activate it for me?