iPad gets no AT&T LTE signal but iPhone 5 does. Help!

Discussion in 'iPad Tips, Help and Troubleshooting' started by Bonobobakunin, Mar 4, 2013.

  1. Bonobobakunin macrumors newbie

    Joined:
    Nov 28, 2009
    Location:
    Chicago
    #1
    My iPad has been showing "no service" or "searching..." in places where I used to get a passable LTE signal from AT&T. But my iPhone 5 is able to find a signal in the same places. I don't understand why. Could it be a hardware or software issue? I know AT&T is bad and that it is particularly bad in Chicago, but I stay with them for personal reasons. So please don't tell me to solve the problem by switching to Verizon. Thanks in advance.
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    Is the sim provisioned correctly? Call AT&T and ask them.
     
  3. Bonobobakunin thread starter macrumors newbie

    Joined:
    Nov 28, 2009
    Location:
    Chicago
    #3
    Thanks for the suggestion. It's beyond my level of knowledge to know what "provisioned" means in regard to a sim, but I will call ATT and ask the question.
     
  4. koa macrumors 6502

    Joined:
    Jan 8, 2005
    Location:
    Hawaii
    #4
    Did you try turning off "Cellular" and "Enable LTE" in general settings and then turning them back on to see if they then get reception?
     
  5. TPadden macrumors 6502a

    Joined:
    Oct 28, 2010
    #5
    It isn't just ATT; I'm pretty tired of seeing 2-3 bars LTE on my Verizon phone and Samsung Tab with NoService on my iPad. :mad:
     
  6. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #6
    Try putting in a new SIM, it seems that could solve it.
     
  7. Bonobobakunin thread starter macrumors newbie

    Joined:
    Nov 28, 2009
    Location:
    Chicago
    #7
    Update from thread starter

    Apple genius said there is no hardware issue. Restored iPad and changed SIM. No change in signal strength or "Searching..." and "No Signal" messages. Sometimes toggling the cellular data switch makes a difference but not enough to cure the problem. I cancelled the data plan; $30/month for nothing at this point. If I need to connect outside of Wifi I will get tethering for my iPhone (5) which holds whatever signal there is better.
     

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