iPad Pro Ipad Pro 2018 bent

[Chic0]

Had my IPP 2018 from new since launch. Bought it directly from Apple. Since owning it I’ve been really careful handling it, it’s never been pack away in my bag and certainly for the last 12months it’s spent the vast majority of it’s time sat on my desk in it’s Apple case/stand.

Fast forward about 3 weeks ago and it suddenly stopped working. I’d been using it fine for a zoom call then when I tapped the screen literally 20mins later it was unresponsive. It powered on, but the screen was blank.

Even though it was over 2 years old, I contacted Apple. I was on the call for nearly two hours. In the end one of the senior advisors told me that they would repair the device for free, which was amazing news.

I sent the device back to them using the supplied packaging then yesterday i received a message saying that they could not repait it due to a bend. Since owning the device, I have never noticed any bend and was adamant possibly happened during transit. Luckily I had some recent photos of the ipad and it indeed already had a slight bend in it which I hadn’t even noticed.

I have no idea how long the bend has been present. Maybe it happened just before it became faulty. My device sits in it’s case/stand on my desk, so could it have possibly somehow overheated whilst charging?

Anyway now Apple are saying that they will no longer fix it for free and I’ll instead need to pay an out of warranty repair fee of £476. Gutted especially as I have no idea how it happened and fact that I’m so careful with my devices.

Anyone else been in similar situation with IPP 2018 models? I know there was the whole ‘bendgate’ soon after the were released, but not really heard much about that since.

 

[VaruLV]

That doesnt appear to me as slight bend, its quite visible one.
I hope they have updated structure on upcoming Pro 12.9, otherwise its a waste of opportunity.

 

[Chic0]

yes ‘slight bend’ is understated. I never noticed the bend until Apple highlighted it, so referred to it as slight from that point of view

 

[AutomaticApple]

Had my IPP 2018 from new since launch. Bought it directly from Apple. Since owning it I’ve been really careful handling it, it’s never been pack away in my bag and certainly for the last 12months it’s spent the vast majority of it’s time sat on my desk in it’s Apple case/stand.

Fast forward about 3 weeks ago and it suddenly stopped working. I’d been using it fine for a zoom call then when I tapped the screen literally 20mins later it was unresponsive. It powered on, but the screen was blank.

Even though it was over 2 years old, I contacted Apple. I was on the call for nearly two hours. In the end one of the senior advisors told me that they would repair the device for free, which was amazing news.

I sent the device back to them using the supplied packaging then yesterday i received a message saying that they could not repait it due to a bend. Since owning the device, I have never noticed any bend and was adamant possibly happened during transit. Luckily I had some recent photos of the ipad and it indeed already had a slight bend in it which I hadn’t even noticed.

I have no idea how long the bend has been present. Maybe it happened just before it became faulty. My device sits in it’s case/stand on my desk, so could it have possibly somehow overheated whilst charging?

Anyway now Apple are saying that they will no longer fix it for free and I’ll instead need to pay an out of warranty repair fee of £476. Gutted especially as I have no idea how it happened and fact that I’m so careful with my devices.

Anyone else been in similar situation with IPP 2018 models? I know there was the whole ‘bendgate’ soon after the were released, but not really heard much about that since.

Does the bend impact your use of the device?

 

[VaruLV]

Does the bend impact your use of the device?

Its right there in the original post: "Fast forward about 3 weeks ago and it suddenly stopped working. I’d been using it fine for a zoom call then when I tapped the screen literally 20mins later it was unresponsive. It powered on, but the screen was blank."
I assume if Apple says, that device malfunctioned because it was bent, then it might have to do with how bent it was/is regardless if it was working fine the other day.

 

[Chic0]

I’d still feel aggrieved, but if I had been transporting the ipad around in a bag then i’d at least have an idea why it may have bent. The fact is the ipad has been used in the apple case from new and spent most of it’s life sat in the case/stand on a flat surface - usually my desk.

Maybe the device somehow overheated whilst charging as that’s the only logical thing i can think of at the moment.

i’m going to contact Apple again later today in the hope of speaking to the senior employees who I spoke to last week. Probably won’t change anything, but no harm in trying

 

[AutomaticApple]

Its right there in the original post

I was looking for some elaboration regarding that statement.