iPad Pro iPad Pro 9.7 Random Reboots

Discussion in 'iPad' started by DarrenUK, Apr 4, 2016.

  1. DarrenUK macrumors regular

    DarrenUK

    Joined:
    Oct 23, 2012
    Location:
    Southampton, UK
    #1
    Since I have had my iPad Pro (had it delivered on launch day) it has randomly rebooted half a dozen times, my wife has had the same happen three or four times also on her iPad pro.

    Is this a known issue? Anyone else had this happen with the iPad Pro?
     
  2. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #2
    Reboot.

    Restore.

    Return.

    Those are your steps. There must be some misbehaving app. Use it after doing a restore to original factory settings (full erase). If it does it, return it. Its defective.
     
  3. jcborden macrumors member

    Joined:
    Mar 20, 2012
    #3
    I've had this happen once so far, assume it's just a software issue that will be fixed in a future relaese.
     
  4. TheRealAlex macrumors 65816

    Joined:
    Sep 2, 2015
    #4

    What Color and Model is it 32 GB 128GB or what ? and is it a Cellular Model ? at&t Verizon what ?

    I find that Cellular carrier models in my case Sprint are made just a little bit better and scrutinized or tested to a higher quality control standard. Since they go to Cell Carriers where doing returns or exchanges gets a bit complex.

    Unlike models sold at Apple stores where its just more flexible and all sales stay within Apples books.
     
  5. DarrenUK thread starter macrumors regular

    DarrenUK

    Joined:
    Oct 23, 2012
    Location:
    Southampton, UK
    #5
    They are both 128 GB space grey wifi.

    Just seems odd that it is both of them, both were set up as new iPads.
     
  6. burts macrumors newbie

    Joined:
    Nov 4, 2015
    #6
    Ditto mines rebooted twice after pressing the home button and once locked up with the apple logo after pressing the home button
     
  7. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #7
    Mine hasn't rebooted once.

    That's just not normal.
     
  8. burts macrumors newbie

    Joined:
    Nov 4, 2015
    #8
    I just pressed my mail icon and got a apple logo then enter passcode, couldnt use my thumb print had to manually enter numbers
     
  9. tsunami78 macrumors newbie

    Joined:
    Aug 4, 2008
    #9
    I have had mine since launch day, and just had my third spontaneous reboot. This happened with 9.3 and 9.3.1.

    I did restore from an iPad backup, and have reset/restored once already.

    9.7" iPad Pro
    Space Gray
    128 GB LTE
    IOS 9.3.1

    It seems to occur when switching from mail to other apps. Pretty annoying.
     
  10. DarrenUK thread starter macrumors regular

    DarrenUK

    Joined:
    Oct 23, 2012
    Location:
    Southampton, UK
    #10
    So I don't think the iPads are defective, it must be an issue with iOS.
     
  11. rdavis41 macrumors regular

    rdavis41

    Joined:
    Jul 10, 2009
    #11
    Try a reset of your settings. I called Apple Support for the same issue yesterday and they suggested that. I haven't had it crash yet. And I've been testing it hard to see if I could replicate it. And it hasn't happened.
     
  12. Simacca macrumors 6502a

    Simacca

    Joined:
    Jul 31, 2008
    Location:
    UK, South East.
    #12
    Had mine for 2 days, restored from backup and no reboots so far. Rose gold, 128 gb
     
  13. DarrenUK thread starter macrumors regular

    DarrenUK

    Joined:
    Oct 23, 2012
    Location:
    Southampton, UK
    #13
    That's good news, I will give it a go.
     
  14. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    Possible the both of you have an app that is doing it. Seems improbable that you both got this hardware problem at the same time.
     
  15. andreiru macrumors 6502

    andreiru

    Joined:
    Apr 18, 2008
    Location:
    Kurgan, RF
    #16
    I've had this. Went to the shop with my iPad Air. Did everything I could find on the forums. The shop's diplay iPads do this, too. My iPad Pro 9.7 does this. There is no solution unfortunately, it could be to do with the amount of ram? They went from 1gb to 2gb in air 2 and that fixed the resprings completely (only one in a year in a half instead of up to 7 daily with the air).
     
  16. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #17
    Counting five spontaneous resets on my 128GB 9.7 iPP. Although I never had this with my Air...I can live with it.
     
  17. max2 macrumors 68000

    Joined:
    May 31, 2015
  18. 960design, May 15, 2016
    Last edited: May 15, 2016

    960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #19
    We have 6 iPad Pro 9.7 in our shop since launch day with zero unknown reboots. We use them for software testing and put them through a lot more than most users, I basically try to crash mine while watching its responses through the console. I'll let you know if any reboot. That is weird.
     
  19. max2 macrumors 68000

    Joined:
    May 31, 2015
    #20
    Thanks.
    --- Post Merged, May 15, 2016 ---
    I am talking to apple support right now about the issue hopefully they can help me!
     
  20. curtmyers macrumors newbie

    curtmyers

    Joined:
    Jul 25, 2015
    #21
    I've got a bunch of these. A couple reboots a day. I haven't tried to troubleshoot yet. Mine is a 9.7 256 cell version
     
  21. darthbane2k macrumors 6502

    Joined:
    Oct 22, 2009
    #22
    Also have this issue, took to the Apple Store (London), typical useless Geniuses, claim its software , that my iOS is corrupt and I need to restore as new and NOT use my iCloud backup. Refuse to exchange the £600+ tablet.
    Customer service is worse than terrible
     
  22. darthbane2k macrumors 6502

    Joined:
    Oct 22, 2009
    #23
    Is anyone still having problems with this issue. It's driving me nuts and Apple won't admit it or (as it seems) attempt to fix it with a software update.
     
  23. max2 macrumors 68000

    Joined:
    May 31, 2015
    #24
    Yes.
     
  24. andreiru macrumors 6502

    andreiru

    Joined:
    Apr 18, 2008
    Location:
    Kurgan, RF
    #25
    Everyone, i'd imagine.
     

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