iPad Pro Stuttering Issue Now More Widespread

Discussion in 'iPad' started by appleofmyibook, Jan 17, 2019.

  1. appleofmyibook, Jan 17, 2019
    Last edited: Jan 18, 2019

    appleofmyibook macrumors member

    appleofmyibook

    Joined:
    May 31, 2016
    #1
    The stuttering issue with the 2018 12.9 inch Pro is becoming more common now as I have been monitoring the thread on the Apple support pages. Some people with older models have also had the issue happen to them too.

    For context, My iPad was working perfectly until suddenly in Procreate it began to stutter. From then on, every day, my iPad would start to stutter, not respond to my touch and just freeze for a few seconds. I downloaded many apps to try and clear memory, as well as clearing the RAM but the issue persisted. The most common place it would stutter was between Safari and the News app.

    Finally, I worked out that when the Pencil was attached, it would be fine, but once the Pencil was detatched, the stuttering would start. So I deactivated Bluetooth and unpaired the Pencil each time but it was happening, thinking that the iPad might be registering erroneous pencil input. It didn’t fix the issue and even when I’d try to write with the pencil during the stutter, the strokes wouldn’t register. Finally it was too much and mostly on one side (the right) and in portrait mode, so I took it to the Genius Bar.

    The lady who served me was so condescending. Luckily I had Apple Care but very luckily, I had recorded a video on my iPhone of the screen being unresponsive as there could be every chance that I wasn’t able to replicate the issue in front of her. She was telling me it looked like I was using more than one finger at once (WTF), was asking me if I did the force reset, even asking me to show her how I would restart my iPad. I told her I had done everything from erasing all content and settings, to setting the iPad up as new etc. She was giving me options like ‘we could have it checked. There is a chance you could get a new one, but it might be an issue with something you’re doing’. Finally as she was randomly scrolling through it, the stuttering happened to her and no matter what she did, the iPad was unresponsive. It was only then that she actually believed me and ordered me a new unit. She seemed annoyed that she had gone hard on me as if it were my fault so I took every bit of pleasure in the world seeing her fall flat on her face, as well as bringing to her attention the countless people going through the same thing. Unacceptable for a $2000 device! The new one was restored from back-up and so far, so good. No amount of apps open, or web pages can cause it to stutter.

    This is happening to so many people now - I think Apple needs to realise that it’s an issue and fix it seeing as though this thing costs more than a MacBook Air.
     
  2. kazmac macrumors 604

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #2
    Sheesh. I am sorry you had that kind of treatment. Glad you received g a new unit and that you were able to prove it.

    If this were me, I’d politely email Tim Cook with the details above (removing any mention of condescending etc. - not wimping out here), but if you’re nice and detailed in what happened (very smart to record video on your iPhone btw), you may get a response.

    Apple needs to know their build quality AND customer service is sorely lacking lately.

    I let Tim and Angela know when 3 attempts to buy iPhones at a specific Apple store went horribly awry due to Apple specialists not being so special and rude to boot. They had the store leader contact me and make things right.

    It is very disappointing that iPad Pros show up with touch issues with every gen now. Thanks for posting this.

    Good luck with the replacement!
     
  3. TheRealAlex macrumors 68000

    Joined:
    Sep 2, 2015
    #3
    Stuttering sounds like either the Display digitizer delaminates from the glass or the thin ribbon cable is bad
    OR the CPU separates from the heat spreader causing throttling.
     
  4. appleofmyibook thread starter macrumors member

    appleofmyibook

    Joined:
    May 31, 2016
    #4
    Even if the issue is only when the Pencil is initially disconnected? That’s when it becomes the biggest issue.
     
  5. kazmac macrumors 604

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #5
    Maybe you had a faulty unit out of the box?

    I am almost positive the heat from the CPU during drawing sessions on my 2017 caused the delamination process described above.
     
  6. ascender macrumors 68020

    Joined:
    Dec 8, 2005
    #6
    Unfortunately the Genius Bar staff just need to walk through a series of pre-defined tests, input the results and see what the app tells them to do next, so I do feel a bit sorry for them sometimes. Its also difficult, because on the web you can see a problem like this has maybe been experienced by other users, but unless Apple have picked it up due to stats from their support areas, its not going to have even filtered in to the support app being used in stores.

    Ultimately you got a new unit so hopefully the problem is fixed, but its frustrating as hell when this happens, particularly if you've spent time and money getting to that point. I had three separate visits to an Apple Store after time spent online with their support about an intermittent iPhone fault and its only luck that the fault occurred when I was there the third time that I got a replacement device.
     
  7. appleofmyibook thread starter macrumors member

    appleofmyibook

    Joined:
    May 31, 2016
    #7
    That’s interesting actually because I remember the iPad being a little hot the first time it stuttered. It definitely wasn’t faulty out of the box. The first month of usage was flawless.
    --- Post Merged, Jan 18, 2019 ---
    I completely get that and I know that they are trained to just look at their diagnostics. I’m ok with them doing what they need to, but it was the continued inference that the problem was because of something I was doing and little to no sympathy that I had spent $2000 on a device that was faulty 2 months in.
     
  8. kazmac macrumors 604

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #8
    My 2017 was flawless at launch. Touch issues started around six weeks in. I felt areas of the casing get rather hot while drawing.
     
  9. TheRealAlex macrumors 68000

    Joined:
    Sep 2, 2015
    #9
    As with previous device with touch issues they issues only show up after some component or ribbon cable is heated and gets warped or distorted out of place by the heating and cooling.
     
  10. kazmac macrumors 604

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    On the silver scream
    #10
    I believe it.

    Thanks for posting about this.

    It stinks that this happens and Apple hasn’t addressed it three generations in. Even at a slightly more reasonable sale price, the iPad Pros are no longer worth it to me.
     
  11. DragonX macrumors member

    Joined:
    Mar 23, 2013
    #11
    Not for everybody! :(

    It's indeed getting more and more widespread. I experience the same on two iPads 2017 (one is the replacement). And here are more threads on this:

    https://forums.macrumors.com/threads/irresponsive-screen-ipad-pro-12-9-2nd-gen.2121051/
    (10 pages of comments!)

    https://forums.macrumors.com/threads/12-9-ipad-pro-gen-3-touchscreen-problem.2154220/

    https://forums.macrumors.com/threads/2016-ipad-pro-12-9-screen-intermittently-unresponsive.2118824/

    No solution! It gets replaced and then the same problem is there again :(
     

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