iPad Pro iPad Pro touchscreen completely unresponsive

[blizzforte]

I was just watching YouTube when all of a sudden the touchscreen became completely unresponsive. It's been like this for over 10 hours now. It still played the video I was watching, with sound, and it still can rotate, the on/off buttons and volume buttons still work, but the touch screen is doing nothing. I can't even turn the device off, because I need to swipe.

I don't know which iOS version I have, just that I haven't updated for a while. It's the 2019 iPad Pro.

Should I wait until the battery drains itself to restart the device or should I contact support?

 

[sparksd]

Why do you need to swipe to restart? If you press volume down then up quickly followed by pushing the power button, the menu cue to power off comes up but if you continue to hold the power button down, it will restart without using that menu cue.

 

[blizzforte]

Why do you need to swipe to restart? If you press volume down then up quickly followed by pushing the power button, the menu cue to power off comes up but if you continue to hold the power button down, it will restart without using that menu cue.

Thank you, this solved the issue.

 

[sparksd]

Thank you, this solved the issue.

Excellent - glad to hear and thanks for posting the follow-up.

 

[ndouglas]

My ipad screen is also frequently unresponsive but in a minor way. Specifically when swiping left and right on the home screen between the main home screen apps and the second one. Anyone else have this occur? The only similar issue post I found at apple.com is from 2020 and doesn’t seem to have solutions. https://discussions.apple.com/thread/251395238

Maybe it’ll be fixed in the next update. iPadOS 15.5 is what I have and seems to be the latest currently. It’s a minor issue but happens often enough to be frustrating.

Curious if others have experienced this.