Take it back if it quite bad, Apple have said they will replace units with bends of more than 400 microns or 4 sheets of paper... so if you can slide 4 sheets of paper under one side easily then take it back.
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iPad Pro iPad Pro's bending issue (merged)
- Thread starter Finfin
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Tbf if he’s within the 14 day return window (which is actually up until 8th Jan because of Christmas) he can take it back for any reason. He doesn’t need to prove there’s a bend.
I am having a hard time taking the pictures, it's just not as noticeable on camera as it is when you're holding it. The two bends are very minor, as I said, but they make the whole thing feel twisted.
Notice around the microphone and the USB port. There is another bend between the cameras and the magnet for the pencil, I can't catch it on camera at all.
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This is dissapointing
Paying that amount of money for a product that isn't made properly is just alarming
I was going to buy a Pro in Jan but I am not sure anymore. Debating if I should get the Air now.
Paying that amount of money for a product that isn't made properly is just alarming
I was going to buy a Pro in Jan but I am not sure anymore. Debating if I should get the Air now.
Likely the same issue with the air plus there is a widespread screen issue with them at the moment, many users on here reporting poor quality screens.
That second photo looks pretty bad to me, quite obvious of a bend, I would probably return the unit to Apple for replacement.
Actually, the other two bends are far worse, it just doesn't come off that way in pictures.
I don't think I will be getting a replacement, I waited weeks to get this and I don't want to wait weeks more for a another disappointment. I'll try again after the refresh.
It is amazing we are having this discussion after 2 years. The problem on the 11" was reported shortly after launch in 2018 and they didn't make any changes to the case design to fix it in the 2020 refresh. I hope they fix it in the next refresh. It boggles my mind that they think a certain amount of bending is acceptable.
I returned my 11" in 2018 and went for a 2017 10.5", which has been awesome. I sure hope eventually they fix this so I can upgrade to the faster processors. Although honestly the A10X Fusion with 4GB in the 10.5" is still very fast.
If you can still find the 10.5" iPad Pro; it has most of the features of the 11" and extremely good build quality.
I did similarly - returned the 2020 12.9” Pro and bought a refurb 10.5” Pro off apple.com. The 10.5 is fine and has no unresponsive screen issues whatsoever (or bending).
I never noticed any bending, but it’s possible. I never did the table trick to see.
Could be anytime in 2021, some rumours point to March others point to a late 2021 refresh... I think it will be mid-end of 2021 myself due to the pandemic etc...
You shouldn’t stop buying a product for an issue some people is reporting. You can always return it if you have the same issue. My iPad Pro isn’t bent.
I’m not sure why anyone focuses on whether there’s a bend or not if they don’t believe it results in the unresponsive screen issue. THAT is the actual issue. I couldn’t care less if the iPad has a tiny bend or not if it doesn’t get worse and doesn’t result in the screen becoming unresponsive. Those who have experienced the unresponsive screen issue, on a device that operates entirely by touch, will understand how annoying and frustrating that is.
At almost 2000 posts it seems the unresponsive screen doesn’t necessarily show up and as a further lesson learned, people seem to dislike visual imperfections like a bent housing when they spent what they see as a considerable amount of money.
That was obviously a joke in reference to the “You’re holding it wrong” antennagate.
Would you buy a car that had a noticeable dent or crack Even though it doesn’t impact the vehicles delete you take you from one place to another? I’m guessing not.
That's what I did a year and a half ago, minus the returning part - went straight to the 2017 model, typing this on the 10,5 inch now. Fantastic device and I don't worry about its structural integrity.
Will be upgrading to a newer Pro in 2022 probably, if at that time I have confidence that the bending is sorted.
My understanding is that what Apple are saying is that manufacture tolerances allow a very small amount of misalignment from new. The word bending implies it happens after manufacture. My 11" IPP is within the permitted amount of misalignment from new, which has not changed in nearly a year of use.
Some people report that theirs bends in their normal use which brings in a whole other debate about what is normal use.
Apple have not said anything about bending during use being normal.
I see, thank you. I’ve noticed then what apple calls a misalignment on mine. It’s not within the return window but within the warranty period so I wanted to make sure it wouldn’t get worse.
If it hasn't so far there is a good chance you are in the majority group for whom it doesn't bend in daily use. I don't believe a slightly misaligned one is any more likely to bend later than a perfectly straight one.
I’ve had my 2018 11” iPad Pro since February of 2020 ... no bends, even when I took it with me to travel inside a backpack with other items pressing on it. Mind you, I have the keyboard folio case on this iPad at all times as well as it’s in a sleeve and another zipper case when not in use. In the end, it all depends on how you handle your devices. I don’t see any sort of “bend” on any side of my iPad Pro in the almost 1 year of owning it.