iPad return in a different country

Discussion in 'iPad' started by Jervasio, Jun 15, 2017.

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  1. Jervasio macrumors member

    Jervasio

    Joined:
    Jun 11, 2016
    #1
    Hey, I just bought the new iPad 10.5 256Gb Space Gray directly from Apple, however I'm in Portugal and a member of my family living in the US is going to bring it to me (pickup in store option).
    She doesn't understand much of technology so I would like to ask you, if I face any problems with the iPad, if I can return it for a new one (within the 14 day from picked up in store), here in Portugal.
    I think their warranty is worldwide if I'm not mistaken..

    Thanks in advance!
     
  2. tibas92013 macrumors 6502

    Joined:
    Jun 2, 2013
    Location:
    Costa Rica
    #2
    Last year I had a Apple Superdrive which burned-out but was covered by my Apple Care on my Mac Mini(Late 2014). So, I took it to a Apple Authorized Dealer here in Costa Rica because we have no Apple Stores. They verified my Applecare by contacting Apple Customer Service in the USA and they replaced it with a brand new Apple Super Drive within one(1) week.
     
  3. augustya macrumors 68000

    augustya

    Joined:
    Feb 17, 2012
    #3
    Warranty is for repairs! For exchange you will have to go into the same store and same country.
     
  4. callea macrumors regular

    callea

    Joined:
    Jul 26, 2011
    Location:
    Italy
    #4
    Same country not same store.
     
  5. clukas macrumors 6502a

    clukas

    Joined:
    May 3, 2010
    #5
    Yup, the replies above are correct. Warranty is world wide, but returns have to be made in the same country.
     
  6. Jervasio thread starter macrumors member

    Jervasio

    Joined:
    Jun 11, 2016
    #6
    Thanks everyone for the clarification, but I don't mean return for no reason, I mean return if there's any problem with it, like dead pixels.. in that case it enters in the worldwide warranty department, right?
    I will be able to receive a new one in Portugal in that case, correct?
     
  7. clukas macrumors 6502a

    clukas

    Joined:
    May 3, 2010
    #7
    So you would be able to carry out a warranty claim on the device. You would not be able to go to an Apple Store and return the device for your money back. As the device is brand new and Apple doesn't have stock of refurbished devices its most likely you would get a new one, or they would offer a repair instead. Which is more likely only, Apple could answer that. You can always give them a call and ask.
     

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