I received my brand new iPhone 12 Pro on Friday. It was factory sealed, and when I opened the box, there was a one inch scratch right below the camera array in the glass back. I have included a picture. Unfortunately, I now have to wait until around Thanksgiving until I can get a replacement due to backorders. Great QC!
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iPhone 12 Pro iPhone 12 Pro scratched from factory
- Thread starter Barry Irwin
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That’s unfortunate, but sadly defects do happen with any mass produced product like iPhones. There were quite a few reports about the 2020 iPad Pros being damaged/defective out of the box including my own experience so I know how you feel. Hopefully they will let you keep and use this one for the time being until your replacement arrives and is hopefully in pristine condition out of the box as it should be!
Unfortunately, I bought the phone through Spectrum Mobile. When I called them to get a replacement or return, they told me they wouldn’t accept it back until I filed a damage claim with FedEx first. They’re forcing me to make a fraudulent claim against FedEx, since Spectrum is trying to get FedEx to pay for the damage. Even though the scratch was obviously not caused by FedEx. I can’t use the phone in the meantime, unfortunately.
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Spectrum straight out sucks and they don't care about their customers AT ALL.
So they’re saying fed ex damage the phone from the inside when it was in a sealed box, interesting. I thought Apple would cover this anyway if you got apple care plus.
Damn, that's greasy. I guess when FedEx asks for photos as part of the claim, you'll have to beat up the iPhone box for the evidence to be convincing?
Eep. That’s partly the reason why I’ll always buy my phones from Apple directly and pick up in store (and inspect before I leave). Sorry to hear about your luck in this case.
I will never buy a device from them ever again. I would advise no one to buy devices from Spectrum. I also disputed the charge through my VISA card. I purchased a replacement iPhone through Apple directly. My Spectrum Mobile coverage has been great, though.
Ha, yeah. I don’t have Apple Care Plus, and Apple told me if I was to bring it in to a store, I would be charged as if I scratched it.
That’s total BS. Sorry you have to go through this. Did you purchase the phone with a credit card? If so, I would probably dispute the charge with your bank.
I’ll be the first one to tell FedEx that Spectrum Mobile is trying to pull a fast one on them.
I already disputed the charge through my VISA card. I also did that in case I get charged the $50 restocking fee when I end up returning it.
Do it, tell them because FedEx need to know that companies like Spectrum are asking customers to commit fraud.
Good luck! Hopefully it turns out in your favour as it should, or Spectrum decides to accept your request for a return or replacement to avoid all the hassle.
Sucks but why not swap it with Apple?
if you know you’re gonna keep the 12 pro long haul anyways
if you know you’re gonna keep the 12 pro long haul anyways
I called Apple customer service. They would treat the phone as if I had scratched it, and I would be charged for the repair or replacement. My plan is to return my defective phone to Spectrum, and I already have an order in though Apple directly for a new one. Unfortunately, my delivery date is November 13-20.
You obviously got one of the clueless Apple customer 'service' reps. The store would NOT treat you like you scratched it. If you already have a relationship with that store, they will know that you're not trying to pull a fast one.
This is why I ALWAYS buy from Apple and ALWAYS buy AppleCare+. Maybe it's a waste of money, but for my sanity, it's more than worth it.
I once bought an iPad Mini from some local store and it had a dent right out of the box too. Took a lot of convincing, that it was like that from the beginning and in the end they said "they are going to make an exception" and exchange it.
But still i never bought anything there again. This has to be replaced without much fuss if it comes out of the box like that. The initial disappointment is already big enough, they don't need to make it worse.
But still i never bought anything there again. This has to be replaced without much fuss if it comes out of the box like that. The initial disappointment is already big enough, they don't need to make it worse.
That’s why I buy Apple products directly from Apple or from a retailer with a good return policy like Best Buy. Their QC doesn’t seem to be all that great lately and I want to be able to return or exchange any damaged or defective product out of the box without any hassle.
