iPhone 13 Screen Replacements Can Break Face ID, a Repair Restriction iFixit Calls 'Completely Unprecedented'

This is more for security reasons because our data is stored in the hardware per se. Still bottlenecking consumers for only apple to fix though.
 
Mr. Heckles said:
Not everyone lives by an Apple store or an authorize repair place. Then you send in the phone for repair and you’re without one for a while. So yes, independent repair shops can be extremely helpful.
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AppleCare+ entitles you to a temporary replacement while your iPhone is repaired, if it might take awhile.
 
boss.king said:
Why can’t we just pay a reasonable price when something actually breaks? Why must it be a gamble on how durable we think our devices are?

AppleCare is a steal if you regularly destroy your phone. If you’re generally careful then it’s basically a monthly subscription for possibly nothing.
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AppleCare+ includes enhanced support offerings, priority support, priority replacements, temporary loaner iPhones (when your iPhone requires a more complex repair), etc. It's a comprehensive service offering that is more than just insuring your treasured devices against accidental damage.
 
dumastudetto said:
AppleCare+ includes enhanced support offerings, priority support, priority replacements, temporary loaner iPhones (when your iPhone requires a more complex repair), etc. It's a comprehensive service offering that is more than just insuring your treasured devices against accidental damage.
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None of that means we can’t just have reasonable repair pricing outside of AppleCare.
 
BuddyTronic said:
That sounds more difficult to design and manufacture the iPhone just so thrift-minded iPhone enthusiasts can repair the screen without having this security issue with Face ID. It seems ridiculous. Apple is right about this stuff I'd say.
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I'd wager it was harder to redesign it to make it use this chip... I mean the iPhone 12 Pro was designed in the manner I described and so has every iPhone with FaceID until now.

 
dumastudetto said:
AppleCare+ includes enhanced support offerings, priority support, priority replacements, temporary loaner iPhones (when your iPhone requires a more complex repair), etc. It's a comprehensive service offering that is more than just insuring your treasured devices against accidental damage.
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In other words, "AppleCare+ is amazing for folks who prefer to be clumsy and careless with their phone". Its pretty much a gamble for anyone else. iPhone X/XS series was a different story, as the rounded edges were prone to slipping and shattering the back.

However, it's in Apple's interests to make newer devices more shatter-resistant, so they can pocket more money from AppleCare+. Most people who are generally careful with their phones will be fine without AppleCare+. A single repair would most likely cost less than or about the same as the AppleCare+ purchase...even from Apple itself. Apple's not stupid, they're in this to make money.
 
I see a middle ground here. I have no issue with a screen replacement breaking Face ID. There may be security issues at play. However, Apple should make the Independent Repair Program easier to join. Honestly tho, anyone purchasing a 1,000 dollar handheld computer should get AppleCare Plus. That’s common sense.
 
cashboxz02 said:
In other words, "AppleCare+ is amazing for folks who prefer to be clumsy and careless with their phone". Its pretty much a gamble for anyone else. iPhone X/XS series was a different story, as the rounded edges were prone to slipping and shattering the back.

However, it's in Apple's interests to make newer devices more shatter-resistant, so they can pocket more money from AppleCare+. Most people who are generally careful with their phones will be fine without AppleCare+. A single repair would most likely cost less than or about the same as the AppleCare+ purchase...even from Apple itself. Apple's not stupid, they're in this to make money.
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AppleCare Plus isn’t a gamble. That’s like saying health insurance is a gamble because I might not need it any time soon. It’s insurance…. it’s not a bet
 
Alonzo84 said:
What’s the problem here? Take better care of your stuff and you won’t need repairs. But if something does happen, who is trusting their $1K phone to an unauthorized repair shop anyway?
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Maybe people who take their $30k, $40k, $50k and more cars somewhere other than the dealer.
 
dumastudetto said:
AppleCare+ entitles you to a temporary replacement while your iPhone is repaired, if it might take awhile.
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The broken phone has to get shipped 1st to see what the issue is. I’ve done it this way once. I was without a phone for 2 days. Luckily I had a work phone.

And what about the people who don’t have Apple Care? Apple Care is only for 2 years, a lot of people keep them longer.
 
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JimmyHook said:
AppleCare Plus isn’t a gamble. That’s like saying health insurance is a gamble because I might not need it any time soon. It’s insurance…. it’s not a bet
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Sorry, but that's a horrible comparison. Health insurance is to protect your well-being, and essential in most cases to life.

Phone insurance is to pre-pay for damage which you'll do to your phone, and has a way lower probability of providing more value than you get out of it if you use a case and a screen protector. A phone can be replaced or repaired quite easily in the event that it breaks.

There comes the argument that "what if I'm financing my phone?" Then you shouldn't be buying it in the first place.
Financing a phone means you can't afford it, and should not be buying it. If you can't use your phone for 2-3 years while saving $20/month for the next upgrade (adds up $20x24=$480 or $20x36=$720), sell it at market value, and then buy a new phone, you can't really afford the phone, and you definitely can't afford AppleCare+ on top. Poor judgement.

In 2018, you buy iPhone XS Max for $1449
iPhone XS Max 512GB mint condition used is selling for an average of $500 on the low end on Swappa.
Someone who used that phone for 3 years while saving $25/month saved $900.
$500 + $900 = $1400
That's literally how much iPhone 13 Pro Max 512GB costs.
 
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Mr. Heckles said:
The broken phone has to get shipped 1st. I’ve done it this way once. I was without a phone for 2 days. Luckily I had a work phone at the time.
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Or you can just buy a used sub-$100 iPhone, and keep it in a drawer as an emergency backup. My 1st gen iPhone SE is still going strong.
 
cashboxz02 said:
Sorry, but that's a horrible comparison. Health insurance is to protect your well-being, and essential in most cases to life.

Phone insurance is to pre-pay for damage which you'll do to your phone, and has a way lower probability of providing more value than you get out of it if you use a case and a screen protector. A phone can be replaced or repaired quite easily in the event that it breaks.

There comes the argument that "what if I'm financing my phone?" Then you shouldn't be buying it in the first place.
Financing a phone means you can't afford it, and should not be buying it. If you can't use your phone for 2-3 years while saving $20/month for the next upgrade (adds up $20x24=$480 or $20x36=$720), sell it at market value, and then buy a new phone, you can't really afford the phone, and you definitely can't afford AppleCare+ on top. Poor judgement.

In 2018, you buy iPhone XS Max for $1449
iPhone XS Max 512GB mint condition used is selling for an average of $500 on the low end on Swappa.
Someone who used that phone for 3 years while saving $25/month saved $900.
$500 + $900 = $1400
That's literally how much iPhone 13 Pro Max 512GB costs.
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Financing your home means you can’t afford it, so you should rent. Using a credit card means you can’t afford what you charged. Got a student loan? You shouldn’t be in college because you can’t afford it.

I personally enjoy battery replacements right before AC Plus expires. I also enjoy priority repair/replacements. Walk in, 15 minutes later walk out with a replacement device or a screen repair in 30 minutes. But that’s just me. I can afford AC Plus, and it’s an expensive device. I insure all my valuables.
 
iFixit says that Apple's decision to disable Face ID with a screen repair could cause small repair outlets to shut down
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Are there small repair outlets that, at some point in the past, made the colossally bad decision to ONLY repair screens and… further, ONLY iPhone screens?

Then iFixit SHOULD be saying:
“Companies that make bad business decisions will pay the price for those bad decisions.” I MEAN… of ALL the things out there that CAN be repaired, if I was in the repair business, I wouldn’t base my entire business on repairing Apple products. Or, if I had in the past, I would have been looking at diversifying years ago.
 
Apleeseed84 said:
This is more for security reasons because our data is stored in the hardware per se. Still bottlenecking consumers for only apple to fix though.
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It's not a security reason. It's simply for profit. A girl sent in her phone to Apple and their actual authorized dealer leaked her naked photos online. Apple buried the news and paid her out. Yeah, Apple is just like anyone else.
 
Independent repair shops are a dying business model anyway. When future devices are so advanced that you’ll need an engineering degree and highly specialized equipment to repair your device, these shops will disappear. Should we stop tech advancements just to keep them alive? Nope.
 
cashboxz02 said:
Or you can just buy a used sub-$100 iPhone, and keep it in a drawer as an emergency backup. My 1st gen iPhone SE is still going strong.
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I pass my iPhone to my kids. People shouldn’t need a back up like this.


I’m glad car manufacturers don’t do this crap. Imagine if Ford, Toyota, or whatever made it that if you changed your own brakes, the brakes lights no longer worked.
 
Anyone that defends this as a necessary move in order to protect user security: BS. BS BS BS. The Face ID hardware is not connected to the screen at all, and stays attached to the chassis. Doing this in no way protects the user, only Apple’s bottom line.
This is the equivalent of having anyone replace your windshield other than your dealer disables keyless entry to your vehicle. That scheme sure as hell wouldn’t fly, so why do you continue to give Apple a pass everytime they pull this anti-consumer nonsense?
 
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