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Picked up my iPhone 14 Pro Max 512GB in Space Black at 10am CST. Was done and back in the car 30 minutes later. Setup and eSIM activation instantaneous and smooth. Device came with 81% battery charge.
 
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Best Buy screwed me and canceled my Verizon iPhone 14 pro max pre order last minute…

“We were unable to activate the device you purchased on our site, so we had to cancel the item(s) included in your mobile package. We will now begin processing a refund for your payment.”

Got the same message. Can’t accuse them of sweating the details. BB systems are garbage with any edge case. More of the usual.
 
Picked mines up at BB at 10:30! Easy trade in & activation, took about 45 minutes to set everything up. T-Mobile iPhone 14 Pro Max 256GB Purple.
 
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Just picked mine up. After the hassle of ordering on pre-order day, the pickup process was smooth.

EDIT: I was not instructed to go to the Mobile section to activate or anything. I had no trade-in though. Hope I can set this up at home.
 
Originally, my friend and I were not that interested in the new iPhone 14 Pro (we have 13 Pro). Anyway, both of us decided to trade in with BB even though the deal was not as attractive as last year. We both placed the orders on Sep 10, 2022 (both Deep Purple, T-Mobile 128GB). I picked one BB location in Seattle and my friend picked another one in Bellevue WA. His order was a few hours after mine. This AM, he got an email from BB saying his phone is ready to be picked up. Mine still says "Ready for today... we'll let you know when your pre-order is ready"...

I am hoping I can pick that up tonight... :(
 
Ordered two. Both 25GB, 14 Pro - one purple and one black. Purple says ready for pickup and space black says ready for pickup on release day: Today. Then I got an email saying it’s taking longer than expected. They sure like to leave their status updates wide open for interpretation. 😵‍💫
 
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Is there any advantage to ordering from Best Buy vs ordering from Verizon? I am looking at doing the $800 trade in credit over 36 months, trading in my iPhone 12 for a new 14 Pro. Is there any cost savings going through Best Buy? I figured it will be easier to get my trade in credit if I do everything with Verizon but if there is a cost savings I will give Best Buy a try…
 
How did you get the other one? Mine is stuck at "Ready for pickup on Release day: Today - pre-ordered, we will let you know when your pre-order is ready
Call BB support, I’ve been hearing on Reddit it might be an activation issue. Several people called and completed a preactivation then the order went to ready for pick up immediately. It sounds weird but a lot of people are claiming it.
 
How did you get the other one? Mine is stuck at "Ready for pickup on Release day: Today - pre-ordered, we will let you know when your pre-order is ready
Yes mines stuck on same thing their claim it cause or supply delays anybody that was so post be ready today and don’t get it either get it Saturday or Monday maybe
 
Mine finally shipped from a Best Buy store in Kentucky for some reason. Should be here on Monday. BB customer service is sending me a $25 gift card for the delay. I’m just wondering why it’s being shipped from a store.
 
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Update:
When I got home, I did a complete back up my previous iPhone through Finder. Went through the setup on the 14, including activation of the eSIM. No problems. Restored the backup to the 14, was prompted to enter Apple ID's and passcodes. Then it proceeded to download all my apps. When it finally finished, I was prompted to install an iOS 16 update. Did that, and everything is good now.
 
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Mine finally shipped from a Best Buy store in Kentucky for some reason. Should be here on Monday. BB customer service is sending me a $25 gift card for the delay. I’m just wondering why it’s being shipped from a store.
Best Buy has always treated there stores as warehouses. So if there is stock at stores Best Buy will send online orders there to be shipped.
 
Ordered two phones from BB today online, it did the pre-activation stuff to confirm I could buy the ATT phone. I paid in full For it. No trade in. Figured it’d be easy. Email said I should pick up in store today. Ten minutes after the orders I got a message saying there was an activation issue and they were trying to figure it out.

So I went in tonight to see what was going on. They had both of my phones with my name on them but couldn’t sell them to me because they were locked up in some sort of activation step. The system wouldn’t allow them to scan the phones and sell them until we bypassed activation. I spent two hours in the store and they told me I’d have to come back tomorrow to talk to the manager. ATT said the problem was on Best Buy’s side. They thought to try and cancel my orders and start the process over but they worried this would “burn” the phones and make them useless to anyone since they think they were tied to my account somehow.

Such a nightmare. I don’t think this will end well. I always order from Apple directly but this year I was on the fence about upgrading. And when I saw they had them in stock today I went for it. I should have known. Hahaha.
 
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How did you get the other one? Mine is stuck at "Ready for pickup on Release day: Today - pre-ordered, we will let you know when your pre-order is ready
I think I got lucky. I went in to pick up the one that was ready, and they were actively unloading the truck. The guy that helped me went back for the other phone. In and our in under 45 minute for two phones. 👍
 
Picked up my iPhone 14 pro max today guy at Best Buy screwed up and activated my wife number to my 14 pro max he then told me I had to go to t-mobile for then to fix it that he couldn’t do it 🤬 wife Was at home no phone and getting ready for work.
i Traded in my iPhone 12 Pro Max right there and then had to run to T-Mobile for them to fix it then drive to my wife’s job and give her a new SIM card for her line😤.
I paid in full for my 14 pro max but noticed its been 3 hours since I picked up the phone and they haven’t charged my credit card is this normal. When I first ordered the phone they charge my credit card but now it’s not there

anyone Else trade in there phone when they picked it up what did your trade in paper said because the paper the guy gave me said $490.00 but my email when I originally ordered it said $600
 
Best Buy has always treated there stores as warehouses. So if there is stock at stores Best Buy will send online orders there to be shipped.
I get that, but since I ordered it within the first couple hours of preorders opening you’d think they would have shipped it to my house instead of having to pay to shipment twice. 🤷🏻‍♂️
 
I can’t figure out this $800 Verizon promo… Best Buy says to complete it on the Verizon website. When I do that it doesn’t let me apply the credit to a specific line and it’s only given me $200.

I already have the phone activated on my line but can’t get it to show $800.

If I place another order using my trade in on vzw website I get $800 promo.

So confused… did anyone else purchase through Best Buy and process the trade in on Verizon’s website?
 
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