I've had a dropped call maybe a few times since I've had my iPhones(I've had three and fourth soon). As for slow speed every 3G area I've been was at the very least 1-2 mbps and EDGE 200 kbps. All the 3G towers in my state were recently upgraded to 7.2 HSDPA. Since I live in an EDGE only area I haven't had a chance to try it out but I've heard that it is very fast. AT&T has also been rapidly expanding 3G coverage and I'm sure it will be in my area soon.
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iPhone 3g (s) buyers unite! Update, WE WON!
- Thread starter HiFiGuy528
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Speak out and they'll listen!
You AT&T fanboys should thank us for speaking out.
Crisis expert: AT&T has 48 hours to respond to iPhone complaints.
Following four days of complaints from current iPhone users who are being quoted prices of $399 and up to upgrade their current handsets to the iPhone 3G S, a crisis communications expert has suggested that AT&T has roughly 24-48 hours to respond to the criticism. Its time for AT&T to step forward and be an industry leader, said Dallas Lawrence, vice president of digital media at New York-based Levick Strategic Communications, in an interview with Computerworld. The next 48 hours will be very telling. AT&T needs to embrace the message, to acknowledge a mistakes been made, and to make things good. The online complaints have culminated in a Twitter petitionnow with more than 8,000 supporterscalling for AT&T to offer iPhone 3G S upgrades to all iPhone customers for the same $199 and $299 pricing it offers to new customers. The number of names attached to the petition has nearly doubled in the last 24 hours.
AT&T has the opportunity to turn a potential negative into a positive, said Lawrence, adding [t]hey should forget the immediate gratification [of higher revenue] and invest in the longer term to keep iPhone users. Lawrence went on to say that this vocal group of users will only get more agitated the longer it takes the U.S. iPhone carrier to respond, and that if the company were his client, he would tell them to immediately apologize and guarantee the cheapest upgrade pricing for all iPhone users. And they should say they will do that for every iPhone that Apple launches, because they want the iPhone users to be part of the AT&T family for life, Lawrence added. That would be the type of statement that would be leadingoutside the industry normand would let iPhone users know they can make a commitment to AT&T because AT&T has made a commitment to them.
http://www.ilounge.com/index.php/ne...has-48-hours-to-respond-to-iphone-complaints/
You AT&T fanboys should thank us for speaking out.
Crisis expert: AT&T has 48 hours to respond to iPhone complaints.
Following four days of complaints from current iPhone users who are being quoted prices of $399 and up to upgrade their current handsets to the iPhone 3G S, a crisis communications expert has suggested that AT&T has roughly 24-48 hours to respond to the criticism. Its time for AT&T to step forward and be an industry leader, said Dallas Lawrence, vice president of digital media at New York-based Levick Strategic Communications, in an interview with Computerworld. The next 48 hours will be very telling. AT&T needs to embrace the message, to acknowledge a mistakes been made, and to make things good. The online complaints have culminated in a Twitter petitionnow with more than 8,000 supporterscalling for AT&T to offer iPhone 3G S upgrades to all iPhone customers for the same $199 and $299 pricing it offers to new customers. The number of names attached to the petition has nearly doubled in the last 24 hours.
AT&T has the opportunity to turn a potential negative into a positive, said Lawrence, adding [t]hey should forget the immediate gratification [of higher revenue] and invest in the longer term to keep iPhone users. Lawrence went on to say that this vocal group of users will only get more agitated the longer it takes the U.S. iPhone carrier to respond, and that if the company were his client, he would tell them to immediately apologize and guarantee the cheapest upgrade pricing for all iPhone users. And they should say they will do that for every iPhone that Apple launches, because they want the iPhone users to be part of the AT&T family for life, Lawrence added. That would be the type of statement that would be leadingoutside the industry normand would let iPhone users know they can make a commitment to AT&T because AT&T has made a commitment to them.
http://www.ilounge.com/index.php/ne...has-48-hours-to-respond-to-iphone-complaints/
what do you expect? this is coming from someone who choses a photo of someone peeing on MSFT sign?
Classy...
Classy...
So is this about crappy AT&T service, or people still under contract not being able to break their contract? I'm confused...
I have been happy with att for 15 years. Way back when they was att then cingular then att again.
2 year contract means 2 year contract. You are not entitled to a full subsidy discount price simply because you have an iphone. All the years I have owned a cell phone is has been the same way. You are not special
2 year contract means 2 year contract. You are not entitled to a full subsidy discount price simply because you have an iphone. All the years I have owned a cell phone is has been the same way. You are not special
This is such a non-issue.
If you want to upgrade every year, you pay full price. That's how carrier subsidies work, and iPhone users don't get preferential treatment.
If you want to upgrade every year, you pay full price. That's how carrier subsidies work, and iPhone users don't get preferential treatment.
I am not talking bitching about the cost of the upgrade. You guys didn't read my first post. I am bitching about the lack of MMS & tethering with our iPhone plan.
I see. You're protesting because you feel entitled to get tethering and MMS without paying for it.
The first part of your post was about MMS and tethering, but you did quote an article about the iPhone upgrade. "Crisis expert: AT&T has 48 hours to respond to iPhone complaints."
We won!
http://www.att.com/gen/press-room?pid=13745
From AT&T:
An Update for our Customers
Some customers have had questions about our plans and policies for iPhone 3G S, and we’d like to provide you with answers. We’d also like to announce a change to the date when some iPhone customers are eligible for our best upgrade pricing to iPhone 3G S.
PRICING
Importantly, we want our customers to better understand our wireless device upgrade program. Like most U.S. carriers, we offer a variety of phones that we sell below our actual cost when customers agree to sign service agreements. In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract.
We also currently offer early upgrade pricing only for iPhone 3G S and iPhone 3G.
All of that said, we’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time.
We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18.
If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility tools will reflect this change on Thursday, June 18.
We invite you to come to our stores beginning Friday during normal store hours, although please be aware that customer demand may exceed supply in some of our stores. You may also preorder online on June 18 at www.att.com/iPhone, and your iPhone 3G S will arrive in 7 — 14 days. Or you can purchase iPhone 3G S at Apple’s retail and online stores, as well as at other popular retailers.
If you’re one of the customers who benefits from this change, and you’ve already preordered from an AT&T store, we’ll adjust the price of the device when you pick it up. If you benefit from the change and you pre-ordered from AT&T online, we’ll send you an e-mail and issue you a credit.
If you pre-ordered an iPhone 3G S through Apple’s online store, your upgrade eligibility will be reassessed based on AT&T's new upgrade policy for iPhone 3G owners. If you are eligible for the lower price, Apple will issue you a credit for the difference as applicable.
So, what if you still aren’t eligible for our best upgrade pricing and you still want iPhone 3G S now? You do have options:
You may qualify for the iPhone 3G S early upgrade price of $399 (16GB) or $499 (32GB).
You can pay full retail — and not have to sign a 2-year contract — at $599 (16GB) or $699 (32GB).
You can wait until you’re eligible for our best upgrade pricing. We invite you to check your upgrade eligibility by visiting www.att.com/iphone, calling *NEW# (*639#) on your AT&T device (we’ll send you a text with upgrade information), or visiting any of our over 2,200 stores.
If you want more details on our pricing and upgrade policy, check out our FAQs. And as always, you may visit one of our stores to talk with a representative.
In Summary
We’ve listened to our customers — and hope our response helps answer some of your questions and concerns.
We are incredibly proud to be the U.S. carrier for the new iPhone 3G S and will work around the clock to be ready on June 19 to serve customers who are interested in the fastest, most powerful iPhone yet.
Learn more about iPhone 3G S and iPhone 3G
For those who thought I was wasting my time on this subject owes me and those who support me an apology. Unite and we will win!
http://www.att.com/gen/press-room?pid=13745
From AT&T:
An Update for our Customers
Some customers have had questions about our plans and policies for iPhone 3G S, and we’d like to provide you with answers. We’d also like to announce a change to the date when some iPhone customers are eligible for our best upgrade pricing to iPhone 3G S.
PRICING
Importantly, we want our customers to better understand our wireless device upgrade program. Like most U.S. carriers, we offer a variety of phones that we sell below our actual cost when customers agree to sign service agreements. In general, the more a customer spends with us, the quicker they become eligible for a price break on a new device. For example, iPhone customers who spend more than $99 a month per line with us generally are eligible for an upgrade between 12 and 18 months into their contract.
We also currently offer early upgrade pricing only for iPhone 3G S and iPhone 3G.
All of that said, we’ve been listening to our customers. And since many of our iPhone 3G customers are early adopters and literally weeks shy of being upgrade eligible due to iPhone 3G S launching 11 months after iPhone 3G, we’re extending the window of upgrade eligibility for a limited time.
We’re now pleased to offer our iPhone 3G customers who are upgrade eligible in July, August or September 2009 our best upgrade pricing, beginning Thursday, June 18.
If you’re one of the many customers who will benefit from this change, please note that our upgrade eligibility tools will reflect this change on Thursday, June 18.
We invite you to come to our stores beginning Friday during normal store hours, although please be aware that customer demand may exceed supply in some of our stores. You may also preorder online on June 18 at www.att.com/iPhone, and your iPhone 3G S will arrive in 7 — 14 days. Or you can purchase iPhone 3G S at Apple’s retail and online stores, as well as at other popular retailers.
If you’re one of the customers who benefits from this change, and you’ve already preordered from an AT&T store, we’ll adjust the price of the device when you pick it up. If you benefit from the change and you pre-ordered from AT&T online, we’ll send you an e-mail and issue you a credit.
If you pre-ordered an iPhone 3G S through Apple’s online store, your upgrade eligibility will be reassessed based on AT&T's new upgrade policy for iPhone 3G owners. If you are eligible for the lower price, Apple will issue you a credit for the difference as applicable.
So, what if you still aren’t eligible for our best upgrade pricing and you still want iPhone 3G S now? You do have options:
You may qualify for the iPhone 3G S early upgrade price of $399 (16GB) or $499 (32GB).
You can pay full retail — and not have to sign a 2-year contract — at $599 (16GB) or $699 (32GB).
You can wait until you’re eligible for our best upgrade pricing. We invite you to check your upgrade eligibility by visiting www.att.com/iphone, calling *NEW# (*639#) on your AT&T device (we’ll send you a text with upgrade information), or visiting any of our over 2,200 stores.
If you want more details on our pricing and upgrade policy, check out our FAQs. And as always, you may visit one of our stores to talk with a representative.
In Summary
We’ve listened to our customers — and hope our response helps answer some of your questions and concerns.
We are incredibly proud to be the U.S. carrier for the new iPhone 3G S and will work around the clock to be ready on June 19 to serve customers who are interested in the fastest, most powerful iPhone yet.
Learn more about iPhone 3G S and iPhone 3G
For those who thought I was wasting my time on this subject owes me and those who support me an apology. Unite and we will win!
Wait -- Didn't you say this?
I thought you weren't "bitching about the cost of an upgrade." Did AT&T make any announcements about supporting MMS or tethering?
DjAmTraX,
Let me be the first to say THANKS! I didnt think AT&T was gonna do a damn thing but they buckled and I appreciate all the effort you and others did with the petition and such.
Some people on this forum are a trip....
Let me be the first to say THANKS! I didnt think AT&T was gonna do a damn thing but they buckled and I appreciate all the effort you and others did with the petition and such.
Some people on this forum are a trip....
the 3gs really isnt that great. you have a compass and can shoot video plus its faster. the 3g can do everything else. i will be waiting for the next iphone.