iPhone 3GS earphones - free replacement

Discussion in 'iPhone' started by nicroma, Nov 27, 2009.

  1. nicroma macrumors 6502a


    Jun 20, 2009
    Midwest, USA
    I searched and found some old posts with people asking the same question without answers so I thought I would share my experience.

    My earphones for my iPhone 3GS stopped working and I called Apple for a replacement with the intention of paying. They still replace them for free like they have in the past for iPods. They took down my credit card information just in case I don't send my broken pair back to them, but I am very happy to get a free replacement! They also ship them priority overnight through FedEx for free.

    Thank you Apple! :D
  2. rorschach macrumors 68020


    Jul 27, 2003
    Yup, all the accessories in the box are covered under the warranty!

    That also goes for the in-ear headphones if you buy those.
  3. JUSTQUAN macrumors member

    Jul 3, 2009
    is it possible i can go down to the apple store to get them replaced with proof of purchase?
  4. nicroma thread starter macrumors 6502a


    Jun 20, 2009
    Midwest, USA
    I wouldn't see why not. They have replaced iPod earphones in the past for people in the store.
  5. fluffyx macrumors 6502

    Oct 25, 2007
    Make a Genius Bar appointment first. They view this as a "repair."

  6. MacFly123 macrumors 68020

    Dec 25, 2006
    I just tried but my warrantee ended 120 days ago :( Sucks because it has been longer than that since the clicker in the headphones stopped working.

    Can someone tell me this? The iPhone 3Gs headphones are different than the iPhone and iPhone 3G. The 3Gs headphones have the volume up and down buttons as well as the center click. Apple's site says they are ONLY compatible with the iPhone 3Gs as far as iPhones go. But is that really true? I have a 3G and my fam got me the 3Gs headphones as a present and I figured they would work but the buttons might not since they are software based. Or maybe the center click button will work fine but not the volume up and down? Has anyone tried the 3Gs headphones with a 3G or heard anything? :confused:

    Attached Files:

  7. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    I went with my iPhone headphones (the plastic thing around the ears was tearing away) with no proof of purchase (besides my iPhone), and no appointment.

    I just showed them my headphones to a Concierge and told them they were Sept 09 new and he said, no problem. I went to the Genius bar where I was handed a new pair of headphone covered under warranty.
  8. theonekcrow macrumors 6502a


    Jul 12, 2009
    The headphones with the volume controls work with the iPhone and iPhone 3G, however only the middle button works. The volume buttons DO NOT work with them. (Didn't make any sense to me either, but its how Apple wants it to work.)
  9. MacFly123 macrumors 68020

    Dec 25, 2006
    Thanks! :) Can you confirm that the mic still works as well so I can answer calls etc.?

    Why on earth hasn't Apple ever updated the 3G to be compatible with those headphones? I figured it was a given as a software update. :rolleyes:
  10. alphaod macrumors Core


    Feb 9, 2008
    If you know someone else with a device still under warranty, you can ask them to do the replacement request… of course it the earphones are like $20, so maybe it's not worth the hassle?
  11. Looon macrumors 6502a


    Jul 10, 2009
    It's too bad they're so poorly made. I love the iphone but these headphone are seriously fragile
  12. calvy macrumors 65816

    Sep 17, 2007
    Yes the mic still works.

    And it's not a software issue. It's a hardware problem, or lack thereof. The 3GS headphones have more contacts on the barrel of the jack, or more rings.

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