iPhone 3GS screen just cracked!

Discussion in 'iPhone' started by chocolate632, Sep 15, 2009.

  1. chocolate632 macrumors 6502

    Joined:
    Oct 27, 2007
    #1
    My screen just cracked. I was just wondering, how much do I have to pay to get it fixed/replaced? If they replace it, will it be a refurbished or brand new? What exactly is the refurbished one?
     
  2. Drumjim85 macrumors 68030

    Drumjim85

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    Oct 7, 2007
    Location:
    DFW, TX
  3. WeegieMac Guest

    WeegieMac

    Joined:
    Jan 29, 2008
    Location:
    Glasgow, UK
    #3
    :( Sorry to hear that my friend.

    Since you have a 3GS it will still be under warranty so I assume Apple will simply swap your unit for a refurbished "white box" iPhone 3GS.
     
  4. fabian9 macrumors 65816

    fabian9

    Joined:
    Nov 28, 2007
    Location:
    Bristol, UK
    #4
    I think it'll be hard to argue that the screen cracked without any external forces acting on it, so it probably won't be covered under warranty...

    Fabian
     
  5. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #5
    Mine is also cracked. It is very tiny though and in the upper right corner. It is noticeable normally though.
     
  6. WeegieMac Guest

    WeegieMac

    Joined:
    Jan 29, 2008
    Location:
    Glasgow, UK
    #6
    Ah that's right, did Apple not respond to the claims of iPhone's screens cracking by saying there "must have been an external force applied" to cause the damage?

    It wasn't too long ago either if I remember.
     
  7. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #7
    Well, if you have to TechRestore does the replacement for 100 and very quick turnaround.
     
  8. chocolate632 thread starter macrumors 6502

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    Oct 27, 2007
    #8
    yes so since it won't be covered by warranty, how much will it be?
     
  9. thabends macrumors member

    Joined:
    Aug 4, 2009
    #9
    $200 from Apple. It isn't the oleophobic screen either. They say it is, but mine sure as hell isn't.
     
  10. chocolate632 thread starter macrumors 6502

    Joined:
    Oct 27, 2007
    #10
    Thanks guys for all the sympathy:)
    Actually, i pulled it out to check the time and my friend whipped his bag at me. It went FLYING! And he's agreed to pay for it.

    So how much will the replacement (not just the screen, cuz the bezel and back are a bit scratched) be from apple, and is it refurbished?
     
  11. Lumpydog macrumors 6502

    Joined:
    Aug 3, 2007
    #11
    Thabends is right: $200 - it will be a "refurbished" unit, but chances are you will get a new one. They dont have enough refurbs yet to cover the need for replacements. When you go to the store they will give you just a replacement iPhone - swap out your SIM card and take your $200. Say goodbye to your 1 year warranty - refurbs are warranted for 3 months.
     
  12. RobMoss macrumors regular

    Joined:
    Jul 23, 2009
    #12
    3 months or the remaining duration of your original warranty, whichever is the longer.
     
  13. chocolate632 thread starter macrumors 6502

    Joined:
    Oct 27, 2007
    #13
    Does it matter HOW the screen is cracked? Cuz some part of the top left corner is coming out and i can see the chip inside. Does that count as the screen?

    BTW im in canada so is it still $200?
     
  14. DipDog3 macrumors 65816

    DipDog3

    Joined:
    Sep 20, 2002
    #14
    It doesn't matter. If there is damage then it is not covered by warranty.

    http://www.apple.com/legal/warranty/iphone.pdf
     
  15. SpaceKitty macrumors 68040

    SpaceKitty

    Joined:
    Nov 9, 2008
    Location:
    Fort Collins Colorado
    #15
    That could be blamed on whatever it was that caused the screen to crack. Apple has no way of knowing even though you may know.
     
  16. 2000m macrumors member

    2000m

    Joined:
    Jul 17, 2008
    #16
    if your lucky and get a nice guy at the genius bar, he might swap the glass out for you for free..that what happened with me and i just tipped the guy 30$
     
  17. ViViDboarder macrumors 68040

    ViViDboarder

    Joined:
    Jun 25, 2008
    Location:
    USA
    #17
    Something about that sounds... not right. Haha
     
  18. chocolate632 thread starter macrumors 6502

    Joined:
    Oct 27, 2007
    #18
    Here's a picture right after the scene of the accident if anyone is interested
    btw the kid in the reflection is not me :)
     

    Attached Files:

  19. ant131531 macrumors member

    Joined:
    Jul 27, 2009
    #19
    I was about to say lmfao....That looks like a cartoon character or something...
     
  20. chocolate632 thread starter macrumors 6502

    Joined:
    Oct 27, 2007
    #20
    Ok so is it $200 just in the states or is it the same in Canada?

    and they would give me a brand new phone? or refurbished
     
  21. netslacker macrumors 6502

    Joined:
    Jan 21, 2008
    #21
    $229CDN in Canada.

    Refurb if they have any or new if they don't. It just depends on whether they've received refurbs to hand out, how's anyone to know really? However, since the phone has only been out a few months there's a reasonable chance it will be new.
     
  22. lavinci macrumors 6502

    Joined:
    Jun 19, 2009
    #22
    Reminds me of the girl with braces from finding nemo
     
  23. chocolate632 thread starter macrumors 6502

    Joined:
    Oct 27, 2007
    #23
    haha he doesn't look like that in real life, it was a bad shot:D

    My other friend cracked his screen and they gave him a new phone (not sure if it was refurb, but it was a 3G so it probably was) for free. Is this one of those Apple stories I always hear that they feel sorry for you or something and they replace it for free, stating that its a 'one time deal'?
     
  24. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #24
    No way apple is going to think that just happened.

    A slight hairline crack and maybe
     
  25. chocolate632 thread starter macrumors 6502

    Joined:
    Oct 27, 2007
    #25
    No my friend told him that he just dropped it and they gave him a free phone, saying it was a 'one time deal'.

    haha im not going to tell Apple that it just appeared one day :D
     

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