Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Incorrect. I used my debit card, so the funds have been taken out of my account. Its just like I paid cash for it. Now if I want to cancel my order, Apple says it takes 2-3 days for the return to be processed and to receive my money back.

EPIC FAIL!!

Well isn't that true with any Debit Card purchase when made on-line?

Personally, that's why I use credit cards... yes, a company might charge me as soon as the purchase is made, but the money stays in my pocket for a few weeks before I have to pay the bill. Plus if there is a problem, I can usually get the charge credited before I even get the bill....

To borrow from what Steve said a while back on another topic... "Debit Cards are just a bag of hurt"
 
It doesnt matter. Apple violated their own policy as posted on their website.

"However, your card will only be charged after your order has shipped. "

Well they charged my order BEFORE it was shipped. And many companies have gotten in a bunch of trouble for charging CC's before items have shipped.
 
It doesnt matter. Apple violated their own policy as posted on their website.

"However, your card will only be charged after your order has shipped. "

Well they charged my order BEFORE it was shipped. And many companies have gotten in a bunch of trouble for charging CC's before items have shipped.

Did you call them to get free stuff yet?
 
Did you call them to get free stuff yet?

Yep got a free bumper case and iHome, but who cares, I would gladly give them up for my iPhone.

And I better not hear about people without a pre-order getting a phone at the store.
 
Yep got a free bumper case and iHome, but who cares, I would gladly give them up for my iPhone.

And I better not hear about people without a pre-order getting a phone at the store.

iHome? Anyway congrats but you will be disappointed... they have lots of extras at the store.
 
How did you guys get the free stuff? Did you ask specifically if they could give you something or did you just complain long enough that they offered.
 
Called apple said there was some account authorization failure with AT&T. Yeah whatever. Won't be getting a phone today..
 
Called apple said there was some account authorization failure with AT&T. Yeah whatever. Won't be getting a phone today..

Same here. The Apple rep told me they were waiting on "sim card information" from AT&T and that I would have my phone in a few days. I was given a free bumper case as well. This sucks.
 
Apple this morning gave me a different excuse. The rep told me orders placed on or before 7pm Pacific time on 6/15 were delivered yesterday or today. Orders places after that time have an outside chance of making it today, but more than likely within the next week. The time stamp on my order is around 7:21pm 6/15.

I asked specifically about this AT&T authorization issue, and they told me on 2 occasions that I was all set. I checked my account on AT&T and it shows my upgrade eligibility has moved to June 2011.
 
freebies for failure of delivery

Well thanks to you guys and your good information, I got a free bumper and iHome too! Thanks so much for sharing the info! I called several times and the recording stated that they had a large call volume and to try back later and it would disconnect. Finally after calling a few more times, it put me through to a long wait time of about 30 minutes and I spoke with a very nice rep. She verified all my info but told me it was the fault of my cc company and not Apple that I didn't get my phone today. My cc declined the first charge for security reasons and I had to call in and tell them it was OK to put it through. They ran it again and like many others, this is a paid product now, just waiting for shipping. I had to ask her for a free bumper, she didn't want to do it but she did agree to send me one. Then I asked her 2 more times for the iHome before she agreed to that. She kept trying to say it wasn't Apples fault that my product didn't ship & they were just waiting for payment but I kept telling her it was paid for last week and she would "remember". I actually really did delay my vacation from this week to next weekend to make sure I have my phone as my other iphone has the dreaded white screen and only works some of the time. Anyway, all the above is in my order list online so I'm happy. And she did say my phone would ship in the next 24-48 hours. I asked if she was sure and she said absolutely. We'll see but I'm optimistic. Thanks again you guys!
 
Well the guy gave me a free bumper..he was pretty cool about it and all, saying his was in the same situation..eitherway..Still not satisfied. He also said he could give the iHome rechargeable speakers or the bumper...With signal issues..I chose the bumper
 
Well thanks to you guys and your good information, I got a free bumper and iHome too! Thanks so much for sharing the info! I called several times and the recording stated that they had a large call volume and to try back later and it would disconnect. Finally after calling a few more times, it put me through to a long wait time of about 30 minutes and I spoke with a very nice rep. She verified all my info but told me it was the fault of my cc company and not Apple that I didn't get my phone today. My cc declined the first charge for security reasons and I had to call in and tell them it was OK to put it through. They ran it again and like many others, this is a paid product now, just waiting for shipping. I had to ask her for a free bumper, she didn't want to do it but she did agree to send me one. Then I asked her 2 more times for the iHome before she agreed to that. She kept trying to say it wasn't Apples fault that my product didn't ship & they were just waiting for payment but I kept telling her it was paid for last week and she would "remember". I actually really did delay my vacation from this week to next weekend to make sure I have my phone as my other iphone has the dreaded white screen and only works some of the time. Anyway, all the above is in my order list online so I'm happy. And she did say my phone would ship in the next 24-48 hours. I asked if she was sure and she said absolutely. We'll see but I'm optimistic. Thanks again you guys!

Mine just shipped
Anticipated ship date Jun 25, 2010
Estimated delivery Jun 29, 2010 by 10:30 AM
 
I called yesterday about my delayed phone and managed to get two free bumper cases out of it, although really I just would have liked to have had phone on the promised date.

Sometime overnight I got an email from apple saying they were experiencing delays and that I should expect delivery between 6/29 and 7/8!!!
 
Mine finally shipped with an expected date of June 30th. Managed to get a free bumper case as well.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.