Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iphone 4 stolen under apple care

just to end this thread i understand peoples points, i know i kinda jumped into negativity real quick and people saw it was wining, but the truth is i still havent received a phone, so really i dont know why people i think i silence my frustration and act as if no one is at fault, its not apples direct fault but they have the contract with UPS so there responsible for my replacement, UPS Dont make phones so how could they replace it.

Any way i feel because i have been without a phone and apple havent provided me with a specific date when i would that there policy regrading theft during transit is **** and they need to hold there hands up
 
Apple has to take action, as it's their responsability to do so in front of a customer. UPS will refund Apple and you'll be sent a new phone, this is how it should go.
Don't blame Apple directly nor UPS for the theft, it's obviously not their fault. However it's totally unacceptable that time is passing and no one has ever contacted you. I'd be mad too. Apple and UPS HAVE to respond of this delay.
 
LostSoul80 said:
Apple has to take action, as it's their responsability to do so in front of a customer. UPS will refund Apple and you'll be sent a new phone, this is how it should go.
Don't blame Apple directly nor UPS for the theft, it's obviously not their fault. However it's totally unacceptable that time is passing and no one has ever contacted you. I'd be mad too. Apple and UPS HAVE to respond of this delay.
Click to expand...

Yeah im more annoyed at the time its taking than the actual theft, i wasnt annoyed when it was stolen i thought id have one by now and the more that time pass's the more the theft is becoming less an issue and there resolution period becomes more the issue, im not going to deal with UPS i dont think contacting ups and apple will help, it will just be more frustrating.

Apple contracted Ups and they should push Ups to resolve it on there part but three weeks seems too long to me.
 
Unfortunately op apple would have had to deal with this many times over the years. Obviously each time it happens apple has to take the crap and pass it on, over the years there policies get more strict. Apple will now wait for ups to investigate what driver it was check him out then work back through the chain. Unfortunately it takes time and regardless of the size of the business your gonna wait!!
 
RedOneIRL said:
just to end this thread i understand peoples points, i know i kinda jumped into negativity real quick and people saw it was wining, but the truth is i still havent received a phone, so really i dont know why people i think i silence my frustration and act as if no one is at fault, its not apples direct fault but they have the contract with UPS so there responsible for my replacement, UPS Dont make phones so how could they replace it.

Any way i feel because i have been without a phone and apple havent provided me with a specific date when i would that there policy regrading theft during transit is **** and they need to hold there hands up
Click to expand...

don't listen to people honestly some of the members on this forum are complete dicks...no doubt about that...You concentrate on getting your situation solved via keeping in touch with apple and perhaps UPS.
 
RedOneIRL said:
----------

----------

I didn hire UPS they acted under a service which apple provides so really seeing them as a third party isnt right, its a service provided by apple and they where responsible. if i hire employees i am responsible for there action while on the job
Click to expand...

Uhhh, no, neither you or Apple "hired" UPS, you both paid them for a service that they didn't deliver. Your complaint is with UPS, not with Apple.
 
noisycats said:
If a thief steals your TV are you mad at Sony?
Click to expand...

Sorry, but it's not the same. A TV stolen at your residence is under your care. His iPhone was under Apple's care. Apple does have final responsibility to ensure his iPhone was delivered. UPS is part of Apple's service. Apple will have to take it up with UPS. The person filing a lost claim handles it with Apple directly (not UPS). The claimant had no say in how his iPhone would be delivered to him.
 
Interstella5555 said:
Uhhh, no, neither you or Apple "hired" UPS, you both paid them for a service that they didn't deliver. Your complaint is with UPS, not with Apple.
Click to expand...

This is simply not true.

Apple has a contract with UPS to handle their returns. The OP didn't pay UPS anything.

IMO, to maintain high customer service standards, Apple should ship another replacement to the OP and resolve the issue with UPS in their own time.
 
Satnam1989 said:
don't listen to people honestly some of the members on this forum are complete dicks...no doubt about that...You concentrate on getting your situation solved via keeping in touch with apple and perhaps UPS.
Click to expand...

Agreed!

----------

Lets be clear.

Apple is responsible for managing the resolution of this issue. UPS is at fault for failing to deliver the package intact.

UPS does not work for the OP and does not have any obligation to respond to the OP so the OP should not waste any time calling UPS.

Rule of thumb is to inspect all packages at time of delivery and make the driver wait while its opened. Dont sign until you see the contents. This is hard to do but for big ticket items should be done.

You will eventually get a phone as this type of thing happens all the time. Call Apple and hound them.
 
"Apple has agreed to send you an IPHONE 4S BLACK 16GB GSM. I will be handling the product order, and following up with you to confirm that you have received it."

This is the email I received from apple, im so glad i come out of this situation with some sort of compensation. Apple care Team was excellent i understand they where following protocol but it wasnt exactly consumer driven, i still haven't received my phone but should be this week.

And just to clarify i didn really complain rudely, i actually had great communication with my respondent in apple and was always polite but still expressed my frustration, i think alot people think i was actually complaining.

i only wanted to see if anyone else had dealt with this on the forum and now i can tell people my personal story and how apple compensated me, needless to say if i hadn of asked i wouldn have got an upgrade, so im glad i did.

Peace
 
RedOneIRL said:
"Apple has agreed to send you an IPHONE 4S BLACK 16GB GSM. I will be handling the product order, and following up with you to confirm that you have received it."

This is the email I received from apple, im so glad i come out of this situation with some sort of compensation. Apple care Team was excellent i understand they where following protocol but it wasnt exactly consumer driven, i still haven't received my phone but should be this week.

And just to clarify i didn really complain rudely, i actually had great communication with my respondent in apple and was always polite but still expressed my frustration, i think alot people think i was actually complaining.

i only wanted to see if anyone else had dealt with this on the forum and now i can tell people my personal story and how apple compensated me, needless to say if i hadn of asked i wouldn have got an upgrade, so im glad i did.

Peace
Click to expand...

no offense, but shouldn't you wait until you actually receive the phone to say that they "compensated" you. Just like they said you should have received the phone ages ago and you didn't'.
 
Globug said:
no offense, but shouldn't you wait until you actually receive the phone to say that they "compensated" you. Just like they said you should have received the phone ages ago and you didn't'.
Click to expand...

no they never said they where sending me one, they said they where investigating, they said i should have within 4 days
 
I can see where the OP is coming from. We recently ordered some nice shirts, cufflinks, and shoes from Bloomingdales from my upcoming wedding since they didn't have them all in stock at the local store. It was shipped to a buddy of mine, marked as delivered, but nothing on his doorstep when he arrived. He called them up, and they shipped him another package THAT DAY. The total was right around $500. Did they have to do that for us? Obviously not. But boy did we ever appreciate such amazing customer service.

(It turned out one of my friend's neighbors kindly took the FIRST package in so it wouldn't get taken. He has just moved in a few weeks prior, so he didn't know his neighbors all that well, therefore wasn't expecting that. He called back, they sent him a return shipping label, and the surplus shipment was returned.)

Conversely, I ordered some cases for the Nokia Lumia 900. The tracking number for one of them nets us a whole lot of nothing. Doesn't say delivered, or anything. I since returned the Lumia and the accessories (another thread), but AT&T insists that I wait until I get it and then return it to my local AT&T store when that happens. It's nearing three weeks. The retail price of the case? $20...
 
i cant understand any of the op's posts due do horrific use of grammar, spelling, and punctuation-- i do apoligize if you are dyslexic, and if so absolutely no offense meant-- i would be ashamed of myself, but if you are not, then feel free to repeat gradeschool

also, you have to be posting these replies somehow, which means a computer or other mobile device. and since this is a website, that means you also have internet access. so this means that you can A) access your email, and B) take notes-- both on whatever device you are posting from. so please, quit whining. im sure apple will take care of it. use common logic before making a fool of yourself online.

P.S. sorry for lack of capitalization, my internet browser is stupid and doesnt auto- caps.
 
kailibur said:
i cant understand any of the op's posts due do horrific use of grammar, spelling, and punctuation-- i do apoligize if you are dyslexic, and if so absolutely no offense meant-- i would be ashamed of myself, but if you are not, then feel free to repeat gradeschool

also, you have to be posting these replies somehow, which means a computer or other mobile device. and since this is a website, that means you also have internet access. so this means that you can A) access your email, and B) take notes-- both on whatever device you are posting from. so please, quit whining. im sure apple will take care of it. use common logic before making a fool of yourself online.

P.S. sorry for lack of capitalization, my internet browser is stupid and doesnt auto- caps.
Click to expand...

This problem seems to be uniquely yours.
 
Delivery from Apple is VERY frustrating

Delivery companies used by Apple often fail dramatically. I have had a string of problems that mean that I have pretty much given up using the UK Online Apple Store. Although I have been given discounts, vouchers and refunds for these failures, it is just much easier to use another Apple reseller online who has amazingly not failed over a long period.

It is only the business hiring the delivery company that can say, 'improve or we will stop using you/refuse to pay/take legal action' and that is what Apple need to do.

The Apple reseller (Jigsaw), Amazon, John Lewis, Vodafone and others seem to have delivery services that arrive as they should, even for very cheap items, but Apple seem to be unable to get the same service.

Sympathies to the OP. We are powerless when things go wrong between two big corporations.
 
kailibur said:
i cant understand any of the op's posts due do horrific use of grammar, spelling, and punctuation-- i do apoligize if you are dyslexic, and if so absolutely no offense meant-- i would be ashamed of myself, but if you are not, then feel free to repeat gradeschool

also, you have to be posting these replies somehow, which means a computer or other mobile device. and since this is a website, that means you also have internet access. so this means that you can A) access your email, and B) take notes-- both on whatever device you are posting from. so please, quit whining. im sure apple will take care of it. use common logic before making a fool of yourself online.

P.S. sorry for lack of capitalization, my internet browser is stupid and doesnt auto- caps.
Click to expand...

hahahaha
 
RedOneIRL said:
so sent my iphone back to apple to be repaired, after repair was assessed they where sending me a new replacement. after a week i recieved the package but no iphone in side, contacted apple and they believe the phone was stolen during delivery. i was already waiting 8 days for my iphone and now there saying i could be waiting another 10!

im at a massive disadvantage without my phone both in regards to my studies and work where email access is vital and nobody can contact me as I haven't a replacement phone.

Should my frustration be with apple or ups, after all it was under apples care and they operate through ups. i dont know if im happy with just a replacement phone at this stage as iv been paying a monthly bill and have no phone to use the service. should i demand anything from apple or take the issue humbly.
Click to expand...



Another perfect example to why I will drive a long distance to an Apple store, I waited until 7 pm the day the 4S came out, only because the carrier was careless.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back