iPhone 4S Pre-Order Delay Complaint....What I did to voice my frustration.

[aztooh]

Thank you for pursuing this. If nobody reports poor service then <insert business here> can't fix it. The next time it might have been me (or one of the other folks making light of your situation).

I've seen much stronger reactions for much smaller things. And not to be insulting but I am genuinely curious how the "just get over it" people react to their own experiences (hint: I've been told I need to relax).

Do they quietly eat the wrong meal given to them at a restaurant? Always tip the wait staff generously regardless of service? Leave the airport without a care in the world and without their luggage? I remember checking into a good hotel one night and getting the last room with Internet service. Well, it didn't and nobody could fix it (and it was next to the swimming pool on the fifth floor). Their management was clear on my position when their shuttle made an unscheduled trip to take me to a competitor's hotel. Good times...

Do you go nuclear when you get the wrong meal or bad service? There's a thing called tact. You can voice your displeasure or correct a mistake without acting a fool. When you get on a community forum and rant and rave like a spoiled 10 year old, these are the responses you are going to get. Behave like an adult. Ask to talk to a supervisor. Call centers suck, most figure "I'll never see this person, what do I care?"....so take some time and walk in to the good old brick and mortar store and ask to talk to a manager.

OP:

Back to previous post about blame. You say it's without a doubt all ATT's fault for not having enough iPhone's to fill pre-orders. Are you privy to the communications between Apple and ATT? Do you know how many iPhone's were promised to be delivered to ATT? If not, **** and quit acting like you know what's going on behind the scenes. Good for you for getting an apology for the poor customer service.

Oh and btw, I walked into my local Radio Shack this past Sunday and picked up a white, 32gb iPhone 4S. Not only did I not have to wait in any lines, the store was otherwise empty. You know the iPhone release is a difficult process due to the high demand, put that knowledge to good use next time.

 

[Zipforia]

OP:

Back to previous post about blame. You say it's without a doubt all ATT's fault for not having enough iPhone's to fill pre-orders. Are you privy to the communications between Apple and ATT? Do you know how many iPhone's were promised to be delivered to ATT? If not, **** and quit acting like you know what's going on behind the scenes. Good for you for getting an apology for the poor customer service.

You wanna do this? Do you really want to ask me these questions without knowing my background? Let's do this.

I know this because I have background in business management. I've worked for multi billion dollar companies and know how orders are filled. I have personally never worked for AT&T, but I have worked for a company that dealt with cellular providers. I know the proper protocols that must be taken to fulfill orders and receive payment. Do I have the ACTUAL order form? No. But I can guarantee you that I am right because: THE SUPERVISOR THAT I SPOKE TO ADMITTED!

So...YES. I do know what's going on behind the scene. Don't act like you're smarter than me, when you clearly have no idea who you're dealing with.

Oh and btw, I walked into my local Radio Shack this past Sunday and picked up a white, 32gb iPhone 4S. Not only did I not have to wait in any lines, the store was otherwise empty. You know the iPhone release is a difficult process due to the high demand, put that knowledge to good use next time.

Good for you. Glad there were surplus of iPhones where you live. Unfortunately, that is not the case here. So, take that into account before mentioning your isolated incident. Oh...and, yes, I do know iPhone release is a difficult process due to the high demand...so that's why I PRE-ORDERED!



I can't speak for everyone that have filed a complaint to BBB, but as for me, I didn't go "nuclear" after being misled once or even twice. It was after multiple times that I went "nuclear." You have this picture of everyone that filed a complaint to be a spoiled child. As far as I'm concerned, I've given AT&T enough benefit of the doubt prior to filing my complaint. So stop acting like you know everyone's situation before telling them what to do. We all have our reasons for doing what we do/did. Get off your friggin high horse.

I'll be waiting for your reply.