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iPhone 4S Volume Buttons Swapped! *Update Part Deux*

Prelude2elude

Prelude2elude

macrumors member
Original poster
Jun 17, 2010
75
0
I know this was an issues when 4 came out, but I just recently noticed my 4S buttons are swapped. I noticed this when I took off my bumper for the first time yesterday.

My girlfriend and my friends black 4S buttons are fine. Has this happened to anyone else?

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There were some other threads where people had this happen with a 4S. I'm sure Apple will exchange it if you want.
 
This is hilarious! :p They would almost have to exchange it. Visit an Apple store and see what they have to say!
 
:D That is quite a funny mess-up. I'm sure Apple will replace it without a problem. They'll probably be quite embarrassed by it in the store, too.
 
Wait on that. Before your warranty has expired and the phone is all scratched up then get it replaced. :cool:
 
All right guys here is the update.

Just came back from the Apple store on Michigan Avenue from downtown Chicago and no dice.

After talking to multiple employees, non of which were aware of the issue, the answer that i got was that i need to call applecare and have them see if they could exchange it. Because the phone was bought from apple.com, non of the retail stores can take it back for an exchange.

A little pissed, but now i must call them now.
 
Prelude2elude said:
All right guys here is the update.

Just came back from the Apple store on Michigan Avenue from downtown Chicago and no dice.

After talking to multiple employees, non of which were aware of the issue, the answer that i got was that i need to call applecare and have them see if they could exchange it. Because the phone was bought from apple.com, non of the retail stores can take it back for an exchange.

A little pissed, but now i must call them now.
Click to expand...

Really? It is under applecare so the store should be able to do it. Warranty is warranty. I have bought computer from apple.com and have had genius work done on them in store when it was still under warranty...
 
No way man... KEEP IT! That is awesome. A truly unique iPhone. With the millions of them floating around, yours actually IS different. :cool:
 
dukebound85 said:
Really? It is under applecare so the store should be able to do it. Warranty is warranty. I have bought computer from apple.com and have had genius work done on them in store when it was still under warranty...
Click to expand...

Yep, the guy told me to contact applecare. I probably should have mentioned that I don't have the extended applecare they offer, just the complimentary 1 year on the phone, plus i'm still within the 30 day return policy. Sorry about that.
 
Prelude2elude said:
Yep, the guy told me to contact applecare. I probably should have mentioned that I don't have applecare on the phone, just the 1 year warranty, plus i'm still within the 30 day return policy. Sorry about that.
Click to expand...

He was trying to get rid of you.. they should 100% absolutely take care of it in store.
 
Prelude2elude said:
All right guys here is the update.

Just came back from the Apple store on Michigan Avenue from downtown Chicago and no dice.

After talking to multiple employees, non of which were aware of the issue, the answer that i got was that i need to call applecare and have them see if they could exchange it. Because the phone was bought from apple.com, non of the retail stores can take it back for an exchange.

A little pissed, but now i must call them now.
Click to expand...
This is nonsense! Apple stores exchange Apple products, regardless of their origins (as long as they have been rightfully purchased).
 
Prelude2elude said:
Yep, the guy told me to contact applecare. I probably should have mentioned that I don't have the extended applecare they offer, just the complimentary 1 year on the phone, plus i'm still within the 30 day return policy. Sorry about that.
Click to expand...

Merkie said:
This is nonsense! Apple stores exchange Apple products, regardless of their origins (as long as they have been rightfully purchased).
Click to expand...

Exactly. The only thing about online is if you want to return it for a refund, you have to go via the same channel you got it. As far as warranty work, it doesn't matter
 
After calling Applecare this went from thinking i would get somewhere to seriously?

The first guy i was talking to transferred me over to some other guy and i was then given some options, now that i think of it, it was the only option. They want me to send them the phone, so that they can process a refund. They then said i can go to ATT and purchase a new one. Apple meanwhile would be working with ATT to see if they can get me back my eligibility so i can buy the phone for $199.

He said that i couldn't swap the phone out because it needs to be returned to its original origin. I asked why can't i swap it with Apple and he said there are a lot of people that want the phone and they can't guarantee the phone being in stock, so i should check every night at 9 to see if i can make a reservation. So i told him how can he guarantee i walk into ATT and the phone will be in stock then. he said i don't know sir.

Anyways i'll be without a phone till who knows when, leaving me to do all the work for a replacement. This kinda sucks, not gonna lie. He offered me a case for the issue, i told him i have a bumper already, he said fine how about these headphones ( http://store.apple.com/us/product/H6707LL/A?fnode=MTY1NDA1MA ) I said ok. Really don't know what to do now.
 
Try a different Apple store. Try the Apple store again on a different day. Different employees will handle your case differently.

It's not that hard.
 
isoft7 said:
No way man... KEEP IT! That is awesome. A truly unique iPhone. With the millions of them floating around, yours actually IS different. :cool:
Click to expand...

"unique"??? its enough open the phone and manually invert buttons...
 
Superbbrr said:
Try a different Apple store. Try the Apple store again on a different day. Different employees will handle your case differently.

It's not that hard.
Click to expand...

Yeah, I have one more apple store I can go to. I don't think I'll mention that it was bought online. I can only got to the same store so many times and let's face it, it's not like this is a best buy where there a few in a certain mile radius. I'm not gonna drive 60 miles just to be denied.

----------
Damian83 said:
"unique"??? its enough open the phone and manually invert buttons...
Click to expand...

Is this hard to do? I should try it.
 
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