iPhone 5 - black version scuffs (merged)

[Macdude2010]

I do believe that no iPhone is absolutely flawless. Look for a defect and you will find one. Everything manufactured has variances. A tiny ding or scuff may be acceptable to Apple or within its manufacturing tolerances. And honestly, some of the small dings or scuffs that I have seen on some of the iPhones I have had, I would gladly live with. The iPhone 5 is an awesome device.

But this isn't the issue. Every single iPhone 5 I have had has not only had dings and minor scuffs (which I will deal with) but other glaring problems:

-Chipped /cracked screens
-half-inch chunks missing from the corners of the phone (like it had been bashed on concrete)
-Cracked home button
-metallic debris under screen

Every time I have had an iPhone 5, I have seen the small scuffs and dings and told the genius "I can live with that." Then get home and notice the above issues. So next time I go back, I make sure to check the iPhone for them.
Apple, I will gladly take an imperfect iPhone 5, but I wont take a broken one. And broken ones is all ive seen; and I have had 6 iPhones so far not counting the ones the Genius had to label DOA because they were so glaringly damaged.

You said this was with a genius, I'm assuming these were white box replacements?

 

[thedonutbandit]

You said this was with a genius, I'm assuming these were white box replacements?

yeah, these were all white box replacements. to be honest though, some of the retail iPhones also looked absolutely terrible. Looking at the damage, it seems like most of the deep gashes and breaks are happening after the anodization. however, i have seen some of the deep gashes that have been anodized over. they need better QC.

 

[cuti]

Right now I am holding a perfect replacement IP5 with no ding, no dent, no scuff and no scratch, the surrounded chamffer and aluminum look shining and sparkling.
I enjoy holding, and playing this phone every time i use it, it is such a beautiful device ...
All I can say that there are some perfect Ip5 in the white box, it just depends on your luck.
Good luck to all

 

[LearnIIBurn]

Welcome, you will have a tough time on these forums with this attitude.

Hmmmm. I thought everyone had seen that SNL skit. Guess not.

 

[dk206]

So glad I got the white 🙂))
I am on my second one after my first initial black one had light leakage underneath the power lock button. White is just classic and so far no microscopic scratches!!!!

 

[itjw]

You misunderstood my post. This has nothing to do with satisfaction. We're addressing the existence of an obvious flaw in the manufacturing process of the phone. Just because someone (the "normal iphone user," as you say) doesn't acknowledge the problem (due to ignorance, indifference or otherwise- and more power to them for being willing to overlook things), doesn't mean the problem doesn't exist. It definitely exists. There is an issue here.

That "1% OCD crowd of complaining contrarians" that you're referring to are the reason that Apple (and other companies) have any sort of quality control. And their complaints make the next model better. If no one complained about Maps being utter garbage, then no one would fix it. If no one complained about Antennagate, Apple certainly would not have made any effort to fix it. Without these "complainers," Apple could make their phones out of sh** and everyone would love them. Is this what you want? Do you want to hold sh**?

You say the iPhone 5 is the BEST iPhone EVER. Do you think it would be if people didn't complain about issues with the original iPhone, 3G, 3GS, 4 and 4S? No, it definitely wouldn't be. Apple will take these all these complaints to heart and make the next iPhone even better.

So instead of bashing and bullying others here, you could make a constructive contribution. You know what? Maybe it would be best if you went and trolled the Android forums instead of MacRumors.

Right, as opposed to you trolling an imaginary "problem" and stating rubbish like "satisfaction has nothing to do with it".

And no, I didn't misunderstand your post. You are the type of person that would find a flaw in anything, and thinks you are somehow doing a "service" to others by doing so.

You can call me whatever names you want, but no, I don't believe for a second that the iPhone is what it is because of whiny, entitled, complaining OCD'ers.

Just because you aren't satisfied (and somehow still can't live without the product despite that), doesn't mean that it invalidates the overwhelming amount of satisfaction among the 99% of people who AREN'T like you.

It's a free country, and you are free to complain all you want. I am also free to point out that you are complaining about something that an overwhelming majority does NOT find to be a "gate" or a "severe manufacturing defect".

You can, but it doesn't mean the other 99% of users have to nod their heads and agree with you. And it certainly doesn't mean that if they don't agree they should go somewhere else.

Besides, it's far more fun to prove how silly you're being anyway 😛

 

[cuti]

Right, as opposed to you trolling an imaginary "problem" and stating rubbish like "satisfaction has nothing to do with it".

And no, I didn't misunderstand your post. You are the type of person that would find a flaw in anything, and thinks you are somehow doing a "service" to others by doing so.

You can call me whatever names you want, but no, I don't believe for a second that the iPhone is what it is because of whiny, entitled, complaining OCD'ers.

Just because you aren't satisfied (and somehow still can't live without the product despite that), doesn't mean that it invalidates the overwhelming amount of satisfaction among the 99% of people who AREN'T like you.

It's a free country, and you are free to complain all you want. I am also free to point out that you are complaining about something that an overwhelming majority does NOT find to be a "gate" or a "severe manufacturing defect".

You can, but it doesn't mean the other 99% of users have to nod their heads and agree with you. And it certainly doesn't mean that if they don't agree they should go somewhere else.

Besides, it's far more fun to prove how silly you're being anyway 😛

I changed totally 4 replacements IP5 before I can hold a perfect perfecto White IP5. The first 2 were due to very obvious scratches right open from the box, the 3rd 1 was perfect fom outsite, but later on found out of 3 obvious black marks inside the phone (White IP5). I dont know about other people but when I hold these "defected" IP5 like this, I can not get the total sasitification feeling at all. Some people like me do care for both of function and comsetic.

 

[iALLOUT4eva]

I have had a flawless black iP5 since Oct 2. It has been in a defender otterbox and i take it out to clean it every week. This week when i took it out I noticed scratches on the bottom of the charger dock and some small ones on the side. They look like they could get worse overtime idk how they get there but Im not gonna cry over it my iP5 still WORKS great and thats all I care about.

 

[cuti]

I have had a flawless black iP5 since Oct 2. It has been in a defender otterbox and i take it out to clean it every week. This week when i took it out I noticed scratches on the bottom of the charger dock and some small ones on the side. They look like they could get worse overtime idk how they get there but Im not gonna cry over it my iP5 still WORKS great and thats all I care about.

Be a most valuable company in this planet and selling billion of devices to customers in the world, Apple should be aware with all different type of culture and behavior of their customers. As long as they make a good flawless device such as IP4S in term of function and cosmetic, it should have NO reason for customer to make a mass complain on anything.

 

[GeorgieAcevedo]

Can't believe people are still discussing this "scuff" ********

 

[ritmomundo]

Right, as opposed to you trolling an imaginary "problem" and stating rubbish like "satisfaction has nothing to do with it".

And no, I didn't misunderstand your post. You are the type of person that would find a flaw in anything, and thinks you are somehow doing a "service" to others by doing so.

You can call me whatever names you want, but no, I don't believe for a second that the iPhone is what it is because of whiny, entitled, complaining OCD'ers.

Just because you aren't satisfied (and somehow still can't live without the product despite that), doesn't mean that it invalidates the overwhelming amount of satisfaction among the 99% of people who AREN'T like you.

It's a free country, and you are free to complain all you want. I am also free to point out that you are complaining about something that an overwhelming majority does NOT find to be a "gate" or a "severe manufacturing defect".

You can, but it doesn't mean the other 99% of users have to nod their heads and agree with you. And it certainly doesn't mean that if they don't agree they should go somewhere else.

Besides, it's far more fun to prove how silly you're being anyway 😛

Well, you haven't really proven anything but your troll status.
Alright buddy, its time for you to go back under your bridge. 🙄

----------

I think 90% of this forum is made up of people struggling with ocd

I think 90% of this forum is made up of people who don't know what OCD actually is.

 

[Roofy.]

I got mine in the mail yesterday. Zero scuffs or dents out of the box. The volume buttons are a tad loose but I don't care at all.

 

[evorc]

I have given up

First iphone was perfect no scratches at all but after two weeks of use white dots start to appear in the front top of the chamfered sides. I returned the phone because of a camera defect. The second replacement had a dead pixel! So I went back again for a replacement. He must have open 3 boxes and all have bad dings and scuffs out of the box! I didn't care much about the scuff mainly concerned about getting a good screen. The final phone I have now have a vibrant screen and minor scuffs. After two weeks I'm starting to develop minor scuffs and I have a ghost armor on. My point is, just give up on the search for a perfect iPhone! Even if you get a perfect one, it will eventually scratch! Birchwood black paint solved my OCD scuffs 😀 But no way will I return this one after all my troubles. This type of screen is too perfect and rare. Enjoy the phone, we all know most of the people here that are hardcore iphone addicts will update on the 5s. Only 10-11 months left lol.

 

[thedonutbandit]

after going through 9 iphone 5s, three three retail and six white boxes, i can say with confidence that there are no absolutely flawless iphones. if you look for a defect you will probably find one. the geniuses i dealt with were understanding and doug the manager was great when i noticed one of my replacements had dirt under the screen. the next replacement was perfect except for a minor scuff near the charging port that can only be seen at a certain angle and at the right lighting conditions. overall i am happy with this phone. it is not the flawless one that every paying Apple customer deserves, but it is better than what I have seen so far. much better.

 

[bjcskier]

after going through 9 iphone 5s, three three retail and six white boxes, i can say with confidence that there are no absolutely flawless iphones. if you look for a defect you will probably find one. the geniuses i dealt with were understanding and doug the manager was great when i noticed one of my replacements had dirt under the screen. the next replacement was perfect except for a minor scuff near the charging port that can only be seen at a certain angle and at the right lighting conditions. overall i am happy with this phone. it is not the flawless one that every paying Apple customer deserves, but it is better than what I have seen so far. much better.

Agreed - I've seen about a dozen of them straight out of the box at multiple stores and flawless iPhone 5 devices simply do not exist. The underlying problem is the materials choice which I would virtually guarantee will be adjusted for the next iPhone.

The other big issue is the manufacturing and quality control process. How can they feel okay with producing imperfect products and shipping? This isn't just a few - this is literally millions of them coming out of the box imperfectly.

Materials choice (black anodized aluminum) is the #1 problem. Manufacturing is less of an issue. Quality control is the biggest.

 

[AbSoluTc]

Every iPhone - every launch. Same thing over and over again.

1 - Yellow screen
2 - Scratches easy
3 - Shatters easy
4 - Not life proof!

Same thing again and again. Have to wonder, is it the company or the people? 🙄

 

[tgi]

Has anyone purchased an black iPhone 5 while fully aware of the scuffgate problem?

Which cases / sleeves / armor are you using on your phone to prevent scuffs?

I really want a black one, but don't want it to look like crap after a month.

 

[AAPLinc]

Every iPhone - every launch. Same thing over and over again.

1 - Yellow screen
2 - Scratches easy
3 - Shatters easy
4 - Not life proof!

Same thing again and again. Have to wonder, is it the company or the people? 🙄

This is true, but to be honest, I dont think there has been another iPhone generation that has been complained about like the 5. And by complaints, I mean complaints referring to the physical shell of the phone having problems (scratches, dents, scuffs out of box). Not only that, but a lot of complaints about the display and the touch sensitivity being too weak, and not very responsive at times, weak wifi, etc.

I think it's because this phone was the first new design for 2 years, so kinks maybe weren't worked out as they should have been. But I guess that's why I'm sticking on the "S Cycle" so everyone iPhone I get will have the kinks worked out.

 

[Sermon]

Has anyone purchased an black iPhone 5 while fully aware of the scuffgate problem?

Which cases / sleeves / armor are you using on your phone to prevent scuffs?

I really want a black one, but don't want it to look like crap after a month.

I ordered a black & slate iPhone 5, fully aware of Scuffgate, hoping I'll get lucky. It should arrive some time between November 20 and 28. I had already ordered a white one, but reconsidered and cancelled that order, simply because it would have been a compromise I didn't want to make, as I prefer the black & slate version. Should I not be satisfied with the black one, it'll go straight back to Apple and I'll keep my white 4s instead.

In terms of cases I'll be using a Belkin Grip Sheer case which will tide me over until TwelveSouth are releasing their BookBook case for iPhone 5.

 

[mjpearce023]

Has anyone purchased an black iPhone 5 while fully aware of the scuffgate problem?

Which cases / sleeves / armor are you using on your phone to prevent scuffs?

I really want a black one, but don't want it to look like crap after a month.

I have used several cases and none of them have scratched up my 5. It took me 3 tries to get a perfect one but the 3rd time was a charm. I'm using a knockoff of the Poetic Atmosphere right now and it’s my favorite case by far. I also like the Switcheasy Tones case. The poetic is extremely hard to get off the phone the first time you remove it but it didn't scratch the aluminum at all. I also used the Incipio frequency case and didn't have any problems with it. The diztronic case is nice if you want all black but I have a couple headphone jacks that are too big for it. I haven’t had that problem with any of the other cases I have.

 

[stoneland]

Has anyone purchased an black iPhone 5 while fully aware of the scuffgate problem?

Which cases / sleeves / armor are you using on your phone to prevent scuffs?

I really want a black one, but don't want it to look like crap after a month.

I ordered a black/slate one too, knowing about "Scuffgate" and the problems pointed out on this thread. I used an Incipio Frequency case for a couple days and now I am using a Speck CandyShell. I've always used cases on my phones, regardless of it being scuff-proof or not. I frankly don't care about scuffing up my phone...I use a case to help with gripping it as I find the iPhone 5 a bit too light and thin.

 

[famoussasjohn]

Just got mine today, looks flawless. Just ordered a screen protector and case so I don't ding it up. Finally Best Buy got it in so I can use my coupons for it.

 

[besweeet2]

I usually take my phone out of its case every couple of days to just give it light cleaning. Every time I see the dings that I have on my phone, the more annoyed I get by them. I guess I'll go into the Apple Store tomorrow to get a second replacement.

 

[AbSoluTc]

It's amazing how many replacements people have gotten and how many phones that have cases are getting dented and scratched.

iPhone 5 64, black - launch day. Still no case, still no scratches, scuffs or dents.

 

[bushman4]

Rest assured that Apple will never produce next years model with the same type of case