I've had the phone for 3 1/2 days now and my screen is broken. I should have kept the phone in my right pocket in my car since I realized that the phone sometimes slides out of my wool pants since it's so slippery without the bumper case providing friction. Anyway, as I stepped out of my car I heard my phone land on the ground about 1 1/2 feet from my seat. The phone slipped out of my pocket as I was getting out of my car. I wish a bumper case was available at launch since I've used it on my iPhone 4 since launch day. I actually went through 3 bumper cases on my iPhone 4 in the 2 years and 3 months since the rubber wears away and rips over time. Yes, accidental damage and my fault, but why hell wasn't the case available at launch? I made an appointment at the apple store and they said $229 for a replacement. Interestingly, the guy just to my left had a broken iphone 5 screen as well, caused by a guy walking into him. Also, since this glass screen is much thinner than the previous iphone 4, isn't it more fragile as well? So more fragile phone and no apple approved cases. Definite bummer, my first iphone with a cracked screen. I've owned the original/iphone4/iphone5 and also purchased the 3G/iphone4/iphone5 for my wife. I've had the infrequent drop with the others, but they all withstood the fall, even a couple of times without a case. My wife is scared of using her phone and dropping it since she's always had a case on each previous model and she has trouble gripping things due to juvenile arthritis damaging her joints. I do love the phone, but feel ripped off having to pay $230 to fix a 3 day old screen. Why can't they charge the actual cost for glass and labor with a 25% markup? It would go a long way for customer service for making such a fragile slippery phone and not offering any cases.