iPhone 5 cracked screen

Discussion in 'iPhone' started by jonnyre, Sep 25, 2012.

  1. jonnyre macrumors newbie

    Sep 25, 2012
    Boston, MA
    I've had the phone for 3 1/2 days now and my screen is broken. I should have kept the phone in my right pocket in my car since I realized that the phone sometimes slides out of my wool pants since it's so slippery without the bumper case providing friction. Anyway, as I stepped out of my car I heard my phone land on the ground about 1 1/2 feet from my seat. The phone slipped out of my pocket as I was getting out of my car.

    I wish a bumper case was available at launch since I've used it on my iPhone 4 since launch day. I actually went through 3 bumper cases on my iPhone 4 in the 2 years and 3 months since the rubber wears away and rips over time.

    Yes, accidental damage and my fault, but why hell wasn't the case available at launch? I made an appointment at the apple store and they said $229 for a replacement. Interestingly, the guy just to my left had a broken iphone 5 screen as well, caused by a guy walking into him.

    Also, since this glass screen is much thinner than the previous iphone 4, isn't it more fragile as well? So more fragile phone and no apple approved cases.

    Definite bummer, my first iphone with a cracked screen. I've owned the original/iphone4/iphone5 and also purchased the 3G/iphone4/iphone5 for my wife. I've had the infrequent drop with the others, but they all withstood the fall, even a couple of times without a case. My wife is scared of using her phone and dropping it since she's always had a case on each previous model and she has trouble gripping things due to juvenile arthritis damaging her joints.

    I do love the phone, but feel ripped off having to pay $230 to fix a 3 day old screen. Why can't they charge the actual cost for glass and labor with a 25% markup? It would go a long way for customer service for making such a fragile slippery phone and not offering any cases.

    Attached Files:

  2. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Its easy to make excuses and blame everything and everyone but the point is it was an accident. Even with a bumper on it could have happened if landed in the wrong way.
    Its not like a bumper or a case is a guarantee your screen will never break.
  3. Tortri macrumors 6502a


    Aug 30, 2010
    That sucks dude. This is exactly why I always get AppleCare+ for iPhone/iPad, cheaper in the long run to be a little careless than not getting AC+ and always worrying.

    Enjoy your replacement and get a bumper. SGP just released theirs.
  4. M-5 macrumors 65816


    Jan 4, 2008
    There were third-party bumpers (that are very similar to Apple's iPhone 4 bumper) available to purchase and deliver before the iPhone 5 was released. I bought one off of Amazon.
  5. citivolus macrumors 6502a

    Sep 19, 2008
    Many credit card companies cover loss from accidental damage within the first 90 days if you charge the purchase on their card. Hope this helps.
  6. boshii macrumors 68040


    Jul 6, 2008
    Atlanta, GA
    Surprising, after all the drop tests i've seen. The phone looked pretty durable.
  7. shareef777 macrumors 68020


    Jul 26, 2005
    Chicago, IL
    Damn, $30+ for a bumper!?
  8. lulla01 macrumors 68020


    Jul 13, 2007
    You could try a different store and ask for a courtesy or try pleading with apple customer support. They have no obligations but sometimes they'll help you out.
  9. Minhimalism macrumors 65816


    Jan 6, 2012
    It's not their fault you didn't get a case, there were hundreds available even before the phone came out.
  10. doc shivers macrumors member

    Jul 24, 2012
    It's not Apple's responsibility to babysit, and acquiesce users who refuse to buy insurance and do not follow simple care instructions. There were plenty of cases available online prior to launch day. I do not feel a single ounce of sorrow for people like you.
  11. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    I got one too. Came in a day after I got the i5. Same as my screen protectors and my nano sim adapters.
    There was tons of options and cases available on ebay.
  12. jonnyre thread starter macrumors newbie

    Sep 25, 2012
    Boston, MA
    Apple care is $99 plus $49 for each incident. Basically $150 for a replacement.
    Not such a great deal either, since cost to repair is probably significantly less and the pricing assumes a damage rate of 23%. My guess is the glass and labor costs less than $49.

    As for bumper cases, they will significantly prevent damage from a drop vs unprotected phones and also provide improved grip preventing slips/drops in the first place. $30 is a much better option than paying $99 plus $49 when the glass breaks.

    Anyway, the genius told me that if I wait a few weeks they should have glass panels in stock for the iphone 5 which they can replace in store in about 10 minutes and it should cost less than $230.
  13. jlake02 macrumors 68020


    Nov 2, 2008
    Sorry that happened to you.. really sucks :(

    An hour after mine came I went to the mall and one of those little kiosks already had i5 cases. It's not the best case but it's good protection until the nice ones come out.
  14. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Its not just the glass panel. The whole screen is fused in one piece with in-cell tech. Glass, lcd and touch digitizer.
    It probably wont be $230 but once parts become more available probably other iphone repair places will perform the screen replacement cheaper than Apple. The new i5 is designed to be opened easier and is more repairable than all previous models once you get past the 2 proprietary screws on the bottom.
  15. bwhli macrumors 6502a


    Jan 9, 2012
    Boston, MA
    Ah! Should've gotten Applecare+. Would've been cheaper than the $229 replacement fee.
  16. iammike1 macrumors 6502a


    Oct 25, 2007
    Columbia MD
    1. How are you going to complain Apple didn't have bumpers available for the iPhone 5 when Apple isn't even making bumpers for the iPhone 5?

    2. Cases were available all over the place on and before launch day. I picked up a Speck Candy Shell the same day from Best Buy.

    3. The glass isn't necessarily thinner. The entire contraption is thinner because of the in-cell touch technology but that has nothing to do with the glass, only what is attached behind the glass. Then again, I have no proof it isn't thinner glass but I've not seen anything that says it is either.

    4. Don't blame Apple for your mistake.
  17. bmunge macrumors 6502

    Mar 7, 2012
    Did you give them any personal info about you at the store? If not, just buy AppleCare+ now. You have a month from purchase to get it and they won't know that your phone is broken.

    Call 800-MY-IPHONE.
  18. iphonefan74 macrumors regular

    Sep 15, 2012
    drop tests mean nothing. Its the angle the phone hits the ground, not how high it falls.
  19. brand macrumors 601


    Oct 3, 2006
    Actually it is a combination of the impact angle and the hight of the fall
  20. iMrNiceGuy0023 macrumors 68000

    Jun 5, 2009
    that sucks, i'll wait a while for more cases to become available
  21. fizzwinkus macrumors 6502a

    Jan 27, 2008
    If you buy AppleCare+ afterwards, you need to bring the phone in for an inspection to activate it.
  22. sotorious macrumors 6502a

    Aug 11, 2010
    Find a 3rd party to install the screen I'm sure they could do it for hell of a lot cheaper.
  23. lorenwade macrumors 68000


    Aug 27, 2008
    Actually, no. It's Gorilla Glass 2. It's just as strong/fragile as the last phone but thinner.
  24. mentalcase macrumors member

    Jun 25, 2007
  25. xAnthony macrumors 65816


    Mar 2, 2010
    I can't seem to grasp your logic behind your AppleCare+ comment.

    You would have already saved $80 (Closer to $90 after taxes) and now you're going to invest in a $30+ case. I'm sure that's not going to be the only case you'll own in the lifetime of your contract. Two or three cases basically makes up the cost of AppleCare+.

    If you break down AppleCare+ it equals out to $0.14 (rounded) a day... I don't understand how that could not be considered a great deal.

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