iPhone 5 faulty camera, tearing images (see post)

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
Hi so my iPhone 5 is about 120 days past its warranty period and I'm getting fed up with this problem I'm having intermittently taking photos. I have pics that are dated within the 1 year of purchase with this problem so it's not like it happens outside warranty, just didn't think to so anything about it back then.



As you can see the pink and black lines tearing the image, not always in the same place on the screen, they kind of flicker across, they show up in videos also.

Here is another recent image of the problem getting worse


I have restored, reset, updated and still intermittent.
I called pole and they told me to take it back to where i bought it, so back to carphone warehouse and they tell me it's chargeable because its over year old.

Where do I stand guys, I would have thought apple would have helped me out.
 

sunking101

macrumors 604
Sep 19, 2013
6,695
1,864
If purchased in the UK, all goods have a two year warranty as per EU regulations. Take it to an Apple store and debate with a manager.
By the way, my i5 does this occasionally.
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
As in an actual apple store, not a reseller. My nearest is 100 miles away then.

I just can't get my head around the fact I have a self inflicted faulty iphone less than 2 years old and apple didn't care less, it's not like I caused the fault.
 

sunking101

macrumors 604
Sep 19, 2013
6,695
1,864
As in an actual apple store, not a reseller. My nearest is 100 miles away then.

I just can't get my head around the fact I have a self inflicted faulty iphone less than 2 years old and apple didn't care less, it's not like I caused the fault.
Take it to the place you originally bought it from then and don't leave without a result. Even if they have to phone their head office, EU law is EU law.
 

TWO2SEVEN

macrumors 68040
Jun 27, 2010
3,522
709
Plano, TX
As in an actual apple store, not a reseller. My nearest is 100 miles away then.

I just can't get my head around the fact I have a self inflicted faulty iphone less than 2 years old and apple didn't care less, it's not like I caused the fault.
"Self inflicted" makes it sound you like you did cause it. I wouldn't use that wording when pleading your case for a replacement. ;)
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
Yeah im not that great with words, I know what I meant in my own mind.

The iphone self inflicted its own damage???

But yeah phone is mint, not abused and totally surprised with this problem.

What would I say to my point of purchase then, Ive already been told by them tis past its 1 year warranty and they want to charge me for a repair.
 

sunking101

macrumors 604
Sep 19, 2013
6,695
1,864
Yeah im not that great with words, I know what I meant in my own mind.

The iphone self inflicted its own damage???

But yeah phone is mint, not abused and totally surprised with this problem.

What would I say to my point of purchase then, Ive already been told by them tis past its 1 year warranty and they want to charge me for a repair.
The EU directive in question is 1999/44/EC. The important bit is this: 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'

John Lewis stores openly apply this directive, but others like to keep it under wraps and continue to offer the old UK law. We are in the EU now and this ruling definitely applies.
 
Last edited:

cambookpro

Contributor
Feb 3, 2010
6,667
2,123
United Kingdom
I've had my iPhone 5 replaced outside of warranty under the EU consumer laws. Apple have a page about it here: http://www.apple.com/uk/legal/statutory-warranty/

Only thing is you have to take it to the retailer or supplier you got the phone from, which is harder if you didn't get it directly from Apple.

I know people who have also had it replaced by their carrier under the law - it's a little more complicated then, as they usually try and shift the blame to the manufacturer, but the end result should be the same.

If you bought it from Apple there shouldn't be any issue - the Geniuses' iPads even have a dedicated 'EU Consumer Law Claim' section for them to fill out. Otherwise, you're still entitled to a replacement, but they may be a bit difficult. Just persevere and if they don't budge ask to speak to a manager.

Good luck.
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
Ok guys. Been a while but a little update.

Went into my place of purchase and got told they can't replace it unless I have a genius report stating that the fault was present within the first 6 months of purchase. Anyway been waiting to get to an apple store as I'm a 2 hour drive from one. During that time I had dropped it and broke my screen. Called my insurance and they replaced it and took the old one away. New one was in a white box with aviva insurance on it. Brand new.

Took me a couple of days to work out this one has the SAME issue. When phone is hotter than outside air temp, 15 degrees max it has this issue with the camera.

My partner also had to replace here ip5 in the meantime and her brand new same white box replacement has the same issue.

What gives. This is surely documented and a camera gate. I can't be the only unlucky person to see 3 iPhone 5's with the exact issue under the same conditions.

Who can I go to as I still haven't officially purchased the iPhone from Apple.
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
Anyone else. I was under the impression forums are usually full of people looking for answers of faults or problems
 

SpasticPat

macrumors 6502
Sep 15, 2011
470
88
Pittsburgh, PA
Hi so my iPhone 5 is about 120 days past its warranty period and I'm getting fed up with this problem I'm having intermittently taking photos. I have pics that are dated within the 1 year of purchase with this problem so it's not like it happens outside warranty, just didn't think to so anything about it back then.
If it was happening while under warranty, why didn't you think to do something about it then?
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
There a couple of reasons why which I'm not going into.

Are refurbished phones covered by apple in any way if not originally purchased from them.
 

EdgardasB

macrumors 6502a
Apr 14, 2014
618
80
Lithuania
If the out of warranty refurb did not come from apple, why would they support it?
Because for refurbished iPhone, iPads they are giving 3 months warranty, doesn't matter if your warranty has ended. Stop being blind Apple fanboy. IPhone doesn't cost cents and this issues are annoying. I had iPhone 5 and I have need to take to service center for 5 times. Last time I said that I won't accept refurbished and I got paper with written defect, went to store got money back and bought iPhone 5S. So far none issues, works like a charm. What I can say, iPhone 5 is the most defective device I have ever had and seen. Same issues suffers my friends...
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
If the out of warranty refurb did not come from apple, why would they support it?

Technically it did, apple is the manufacturer and should be held responsible for its products with faults.

----------

So can I go into an Apple store and have a genius do a test on it free no obligations.

Then would Apple cover me if it is found faulty, or would I then need to go to my point of purchase.
 

koerk

macrumors regular
Dec 14, 2013
134
19
I had the exact same issue with these purple lines in the camera. Apple switched my iPhone in its warranty, no problem.

I found out that these lines appear when your network is on Edge, you have the camera open and it is actually loading data over edge - in case you want to reproduce it.

Good luck
 

I7guy

macrumors Core
Nov 30, 2013
22,269
10,113
Gotta be in it to win it
Because for refurbished iPhone, iPads they are giving 3 months warranty, doesn't matter if your warranty has ended. Stop being blind Apple fanboy. IPhone doesn't cost cents and this issues are annoying. I had iPhone 5 and I have need to take to service center for 5 times. Last time I said that I won't accept refurbished and I got paper with written defect, went to store got money back and bought iPhone 5S. So far none issues, works like a charm. What I can say, iPhone 5 is the most defective device I have ever had and seen. Same issues suffers my friends...
Know a lot of iphone 5 users, no one seems to have any issues with them. (I myself have a 5s). People claim the phone they have is defective along with everyone they know....I don't see it.

----------

I had the exact same issue with these purple lines in the camera. Apple switched my iPhone in its warranty, no problem.

I found out that these lines appear when your network is on Edge, you have the camera open and it is actually loading data over edge - in case you want to reproduce it.

Good luck
That is quite a trifecta of events that cause the purple lines. Hardware or software?
 

EdgardasB

macrumors 6502a
Apr 14, 2014
618
80
Lithuania
Know a lot of iphone 5 users, no one seems to have any issues with them. (I myself have a 5s). People claim the phone they have is defective along with everyone they know....I don't see it.

----------



That is quite a trifecta of events that cause the purple lines. Hardware or software?
Power button, issues with display ( http://www.rickychew.com/2013/10/01...-appear-purple-color-apple-official-response/ ), home button, camera issues ( purple lines, appearing dusts), light bleed ( https://discussions.apple.com/message/19714518 ), self shutdown when battery is ~20%..
From those mentioned issues I had- Light bleed, No service, Purple display, Power button two times...while I have been waiting for replacement at service center I saw coming people mostly with iPhone 5 for replacement....
 

I7guy

macrumors Core
Nov 30, 2013
22,269
10,113
Gotta be in it to win it
Power button, issues with display ( http://www.rickychew.com/2013/10/01...-appear-purple-color-apple-official-response/ ), home button, camera issues ( purple lines, appearing dusts), light bleed ( https://discussions.apple.com/message/19714518 ), self shutdown when battery is ~20%..
From those mentioned issues I had- Light bleed, No service, Purple display, Power button two times...while I have been waiting for replacement at service center I saw coming people mostly with iPhone 5 for replacement....
These are minor issues, given there are probably upwards of 30 million iphones a quarter sold.

How many millions of iphones 5 are there in the world? 50,000,000? Nothing on this planet is immune to manufacturing defects. Even the so-called sleep button issue is fairly contained. You can list out every issue you see some one post about, what you can't tell anyone is whether one person or one people were affected by this issue.

Plus my original point still stands that in my wide circle; nobody has seen these issues.

You seem to be the rather unlucky person that got the one lemon out of apples manufacturing facilities. I hope you fare better with your cars.
 

bbfc

macrumors 68040
Oct 22, 2011
3,145
685
Newcastle, England.
There a couple of reasons why which I'm not going into.

Are refurbished phones covered by apple in any way if not originally purchased from them.
All Apple-approved refurbished iPhones (white, sealed box) come with a standard 1 year warranty. Same as a new iPhone.

If you got it from the Carphone Warehouse it will of came with a warranty.

----------

Did you purchase your iPhone from apple?
Doesn't matter. If it's sold by an Apple-approved reseller it will have a 1 year warranty.
 

Abarth1200

macrumors regular
Original poster
Jun 26, 2010
247
5
Yes it did but there was an outer sleeve with an insurance company logo on it, I can only assume the added it for branding
 
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