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iPhone 5 only works on speakerphone

T

troyhouse

macrumors 6502
Original poster
Jan 3, 2010
436
9
i have the iphone 5 black 16gb with t-mobile and the phone suddenly started working only on speakerphone. if i disable speakerphone, i cannot hear any noise/sound.

i tried restoring completely as a new phone with 7.1.1 and still the same.

any tips/ideas will be highly appreciated.:eek:
 
went to the store, they replaced the receiver, didn't fix the issue.

any other options?
 
troyhouse said:
went to the store, they replaced the receiver, didn't fix the issue.

any other options?
Click to expand...


Why would you leave or they will let you go with a faulty device that's not functioning?
Doesn't make sense.
Any other options? Sounds like you didn't go to Apple at all for whatever reason or they would have fixed or replaced the phone period.
Is the phone still under warranty?
 
its not under warranty. this is the replacement phone of the original phone, which was replaced due to battery issue.

90 day warranty of the replacement phone ended in april. and now i am stuck with the phone that is messed up.

they didnt charge me for the replacing the receiver but the problem is not resolved. they are suggesting to replace the phone for 269/- any ideas will be appreciated.
 
Sucks.
That's why they did not resolve your issue.
I doubt they even replaced the ear speaker since once you're out of warranty they don't have to replace anything for free.
I'd bring it to a 3rd party iphone repair place and have them take a look at it.
 
they actually changed the receiver, as i signed the work authorization for 59.99/-

then the genius came out and told me that it did not fix the issue so they are not going to charge me, and they had to actually change the display as it got messed up during the receiver replacement. this makes me wonder that this replacement phone already had the quality issues.

is this something i can escalate?
 
troyhouse said:
they actually changed the receiver, as i signed the work authorization for 59.99/-

then the genius came out and told me that it did not fix the issue so they are not going to charge me, and they had to actually change the display as it got messed up during the receiver replacement. this makes me wonder that this replacement phone already had the quality issues.

is this something i can escalate?
Click to expand...

Never any harm in trying.
 
Kaylor said:
Never any harm in trying.
Click to expand...

thanks, that what i am going to do. but i am not sure that just calling 800-apple will solve the problem. is there any executive customer service line number that can provide expedited resolution?
 
troyhouse said:
they actually changed the receiver, as i signed the work authorization for 59.99/-

then the genius came out and told me that it did not fix the issue so they are not going to charge me, and they had to actually change the display as it got messed up during the receiver replacement. this makes me wonder that this replacement phone already had the quality issues.

is this something i can escalate?
Click to expand...

You can try but there isn't much you can do. Warranty is up so you're on your own.
If it had issues they would have showed up back in January when you first received it, not 6 months later.
If they messed up the display trying to replace other parts its on them and they have to fix the screen. Im surprised they didn't tell you what the problem was or what needs to be replaced. Maybe the logic board since not sure what else would effect the ear piece.
But maybe try a local repair place, it might be cheaper than paying the out of warranty replacement fee.
 
backup and restore your phone to factory settings. if that restore doesn't fix your issue then yes, its hardware.
 
i did complete reset and set it up as new. apple replaced receiver, and even then the problem is not fixed.

phone keypad registers the clicks, music, videos everything works, its the only phone which is messed up
 
This just happened to me, calls work fine on speakerphone but not using the receiver. I just did a a fresh install of iOS 7 as well the other day using setup as new, back to my GS3 I guess. Apple quality sure is going down. Now that I think about it I was at a wedding on Saturday night and a friend looking at the video I just captured dropped my phone about 5 feet onto a rug, no physical damage as I don't use a case but didn't think anything of it until now. Time to start throwing it on my rug at home in hopes of "fixing it".
 
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ValerieDurden said:
This just happened to me, calls work fine on speakerphone but not using the receiver. I just did a a fresh install of iOS 7 as well the other day using setup as new, back to my GS3 I guess. Apple quality sure is going down. Now that I think about it I was at a wedding on Saturday night and a friend looking at the video I just captured dropped my phone about 5 feet onto a rug, no physical damage as I don't use a case but didn't think anything of it until now. Time to start throwing it on my rug at home in hopes of "fixing it".
Click to expand...

So its an Apple quality issue when you drop you phone and something gets damaged?

troyhouse said:
so this doesnt look like hardware issue, what do you guys think?
Click to expand...

It definitely does sounds like a hardware issue since it wasn't fixed via a software restore and setup as new.
 
Applejuiced said:
I know, that's what they all say.

It shouldn't have broken, it was only a tiny 5 foot drop etc....

Its always everyone elses fault...
Click to expand...


My gs3 has been through worse and still works 100%, as does my iPhone 4. It's obvious it's not related to dropping my phone as others who never dropped their phones have the same issue. And we're talking a nice plush carpet from 2-3ft hardly what anyone would consider a hard drop, I know others have done worse when their phones falls off the couch onto the floor.
 
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