For me it started when I got iphone 5 with iOS 6.
My new iPad and 4s are running 5.1.1 with no issues!!
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iPhone 5 Push not working
- Thread starter drmorley
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For me it started when I got iphone 5 with iOS 6.
My new iPad and 4s are running 5.1.1 with no issues!!
I just called apple an they refuse to send me a new replacement phone cause its a "software issue." So fracking mad right now! I rely on push to alert me to network and server alerts... Very critical. Apple needs to take charge on this and quick. I too like othe posters here in this forum have tried everything and I mean everything. Restore, reset etc. nothing works! Wtf is going on. Going to try my luck for a replacement at the Genius Bar tomorrow
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Please let me know if a new device corrects the problem. Btw I'm on Verizon. A lot posts here have users on Verizon....
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Please let me know if a new device corrects the problem. Btw I'm on Verizon. A lot posts here have users on Verizon....
I finally got apple to send me a new iphone 5. Let's see what happens with the new device. If it still doesn't work after a new device I'll have to go back to using my 4S on IOS 6 which works flawlessly when it comes to receiving push email from my exchange server. I've also confirmed with other iphone 5 users in my company that their push is working fine on both ATT and Verizon. So all signs point to it being some kind of equipment issue (at least in my case). I'll try to update the post if I find a fix for this extremely and mean extremely frustrating issue.
Hey it may start to work. Mine did today. After 3 days of not working. It started pushing my aol ail. But aaae is sending me a replacement phone.
update: new device did not fix issue. I guess we will have to play the waiting game....
My aol email notifications are working now. I am set to receive my repkacement device today. It did take 3 days for it to start working. Am hesitant to use repkacement device in case it doesn't work on that unit.
I am on AT&T, one AppleCare rep thought possibly that aol had not updated their servers for its push notifications on ios 6 and that may have been why I wasn't getting them. As I said they were not working from Friday to early Monday mrning. But now at least for aol mail they are working.
I am on AT&T, one AppleCare rep thought possibly that aol had not updated their servers for its push notifications on ios 6 and that may have been why I wasn't getting them. As I said they were not working from Friday to early Monday mrning. But now at least for aol mail they are working.
Thanks for the update. Unfortunately, still no luck with my iphone 5 from Verizon with push. If I reboot the phone it works for like 5 minutes then stops. I'm on the phone with apple care right now trying to get the case escalated to engineering. Whats so frustrating about this is that apple hasn't acknowledged the issue. Push is a critical feature for me and other folks who depend on their devices to update them to a new email. I'll post any updates I have...good luck to everyone on this issue cause its looks like apple wont be fixing this any time soon.
For the phones not working, what version of Exchange are you connecting back to? What kind of data connection are getting?
I have a Verizon iPhone 5 64GB restored from an iCloud backup from an AT&T iPhone 4S 64GB. Both have been connecting to an Exchange 2010 SP1 Rollup 7 server with no issues. This is while running on LTE.
I have a Verizon iPhone 5 64GB restored from an iCloud backup from an AT&T iPhone 4S 64GB. Both have been connecting to an Exchange 2010 SP1 Rollup 7 server with no issues. This is while running on LTE.
Hi,
In my case I'm connected back to Exchange Server 2007 using LTE on Verizon as the connection. I'm starting to think this issue has something to do with how the code on the iPhone interprets CDMA carriers??? Grasping at straws here cause I'm all out of options. I called Apple and they escalated my case to Engineering. Let's see what they come back with. I have users on iphone 5 with ATT and they report no problems whatsoever with push.
Just making sure that Apple hasn't started phasing out support for older versions of ActiveSync/Exchange.
A rough summary in the way Exchange ActiveSync works is this:
1. Mobile device initiates an ActiveSync connection to the mail server address using HTTP (usually over an SSL connection).
2. This device ID gets registered into the authenticated mailbox.
3. A keep-alive heartbeat happens between the device and Exchange every 120 second to keep push enabled.
4. As new email comes in, it hits a "trigger" on the mailbox to tell all registered & currently "alive" push devices to pull new email.
5. If the timeout expires due to 120 seconds lapsing, the device will need to re-register. Sometimes this is automatic , sometimes you have to force it (depending on the device).
6. The iPhone in particular requires a data connection through the cell network and will not use WiFi for push triggers (but will to pull the actual email). If there are any problems with the cell network, this can cause the heartbeat to go past 120 seconds and make the phone "push" keep-alive lapse.
So nothing specific to the way GSM/CDMA, as it is all just a web connection over the internet. However, buggy device software can cause issues. Mis-configured firewall rules in front of the Exchange server can cause issues. Data problems with the provider.
I did have an rare issue on my AT&T 4S where my cell data connection would just stop (this would kill my push email) and I would have to reboot to recover it.
I think this is a bug in IOS 6 specific to iphone 5's and/or a combination of that and CDMA cariers/hardware on the device...hopefully apple engineering figures this out...
Push issue resolution - not
I received four iPhone 5 phones and set them all up with Exchange accounts. I was not getting push notifications on any of them, but when I opened the email app, it would immediately retrieve the mail. I contacted Verizon tech support and was extremely surprised to talk with an excellent technician. He had me reset the network settings (setup...General...reset Network Settings). After this, he had me power off the phone (power and menu for 10 seconds) and after it restarted, the push notifications worked. This solution worked on the other three phones. ****************Nevermind...it only worked for a few minutes. I am calling back in to try to add to the complaints with Apple.
I received four iPhone 5 phones and set them all up with Exchange accounts. I was not getting push notifications on any of them, but when I opened the email app, it would immediately retrieve the mail. I contacted Verizon tech support and was extremely surprised to talk with an excellent technician. He had me reset the network settings (setup...General...reset Network Settings). After this, he had me power off the phone (power and menu for 10 seconds) and after it restarted, the push notifications worked. This solution worked on the other three phones. ****************Nevermind...it only worked for a few minutes. I am calling back in to try to add to the complaints with Apple.
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I am having this exact same problem. I work in IT and all my co-workers that got new iPhone 5's are also having problems. The push notification service is crashing on the iPhone 5:
https://discussions.apple.com/thread/4345374?start=0&tstart=0
Seems like a pretty big problem for Apple to not notice.
https://discussions.apple.com/thread/4345374?start=0&tstart=0
Seems like a pretty big problem for Apple to not notice.
Yeah, this is turning out to be a big problem. My enterprise group uses MS Exchange 2010 and all folks who upgraded to the 5 cannot get push to work consistently. And we've tried everything under the sun, including a replacement phone. This growing Apple Support Community post says it all: https://discussions.apple.com/thread/4345374?start=0&tstart=0. Yikes. If anyone has any secret tips to get it working, please share. So far we're not making much progress with Apple or Verizon.
Same problem here, went through all hoops to try a fix, spent hours with Apple tech support and had it escalated to engineers, got a replacement phone from verizon, icloud works fine, issue is with exchange and Iphone 5. Waiting to get a fix from Apple.
"The waiting game sucks, let's play hungry hungry hippos."
In all seriousness though, I had to get my first at&t iPhone 5 replaced by apple due to a hardware failure, and ever since restoring to a backup on the new device, all notifications except iMessage/SMS have stopped. It's pretty infuriating to have restored my phone 5 times since I received it on launch day, and still lack such basic functionality. I'm really starting to think that I was better off with my 4s.
hashtag 1st world problems . . .
