iPhone 5 screen popped out - can't push back in

[AFDoc]

Update2:
Took the phone to the Apple Store.
They replaced the battery and screen without question, despite being way beyond my 1 year warranty, without any charge, which obviously I was happy with. I was quite close to switching to Android if they couldn't do anything.
I guess the swollen battery issue is serious issue. Now I just have to fix my Flex Cable.

LOL you'd switch to android device simply because a company wouldn't "fix" an OOW product? Yeah good luck getting the same CS from any of their retailers.

I hesitated to even put that comment into my post (regarding Android) because I knew it would create a big mess.....

No... it made you look like a child saying you would hold your breath if they (apple) didn't do anything for you.

If you want to switch to another device who would care? It's the way you said it that was the issue with me and it seems a few others.

 

[lordofthereef]

LOL you'd switch to android device simply because a company wouldn't "fix" an OOW product? Yeah good luck getting the same CS from any of their retailers.


No... it made you look like a child saying you would hold your breath if they (apple) didn't do anything for you.

If you want to switch to another device who would care? It's the way you said it that was the issue with me and it seems a few others.

I already mentioned this once, and would be nice to see if the OP responds...

It's entirely possible he was simple ready to try something new if he was forced to (an unusable phone = forced to). perhaps there is no blame here, just an expression of what he might have done had circumstances been different.

 

[AFDoc]

I already mentioned this once, and would be nice to see if the OP responds...

It's entirely possible he was simple ready to try something new if he was forced to (an unusable phone = forced to). perhaps there is no blame here, just an expression of what he might have done had circumstances been different.

IF that's the case his words were ill chosen indeed.

 

[bmac4]

LOL you'd switch to android device simply because a company wouldn't "fix" an OOW product? Yeah good luck getting the same CS from any of their retailers.


No... it made you look like a child saying you would hold your breath if they (apple) didn't do anything for you.

If you want to switch to another device who would care? It's the way you said it that was the issue with me and it seems a few others.

I find it so funny how people like you get so butt hurt when someone suggest getting android because they had an issue with their iPhone. Like stated before Apple has no excuses for not replacing the screen and battery for free. It was an health issue, and should be address by Apple.

I know I would consider android if Apple refused to repair my phone. I use android and iOS, but I am not so loyal to a brand that I get mad when someone suggest moving because the service they received. If I go into a restaurant that is know for good service, but I don't get that level of service. I am much more unlikely to revisit no matter what others say. One bad experience can ruin a stores reputation. Just human nature.

 

[lordofthereef]

IF that's the case his words were ill chosen indeed.

Was merely pontificating. People from all walks of life and backgrounds post here. I know I certainly don't always type/say what I mean. I try to give people the benefit of the doubt. Sometimes I fail at that too.

 

[Max(IT)]

Actually, this being a battery issue is a health and safety issue. And company that denies repairing something like this is foolish and opens themselves for a lawsuit. While they DO NOT have to honor all defects, they absolutely do have to honor your phone not burning you or your house down because it's a couple months outside of warranty.

As to his Android comment, maybe he has been looking at Android and this would have been excuse to check it out (he would have needed a new phone anyway, right?).

Agree, but manufacturer sometimes deny any replacement outside warranty period.

 

[Switchback666]

What android has to do with this issue ?

Your unit was out of warranty, they gave you a free gift in servicing it without any charge.

And I don't know how many "android" manufacturer would do the same (if any) ....

I worked at a Samsung contact center, they will give you out of warranty exceptions if you are nice lol and any regular agent can extended your warranty if its not over 6 months.

Any major issues just request executive department and they have power to give you everything, a lot of time people get newer models of laptops/tablets if they put a good fight

 

[lordofthereef]

Agree, but manufacturer sometimes deny any replacement outside warranty period.

I noticed you location is Italy. In sue happy good old U S of A, they would be FOOLS to deny this. They would be taken to court and lose thousands of times what a replacement costs. This isn't even an argument of getting what you paid for. This is an actual health and safety issue being caused by the product purchased from said company. There are recalls for these types of things on a daily basis. Often times they are voluntary because it is cheaper for the manufacturer to replace everything they know might become problematic than to deal with the ramifications many years down the road.

Out here one can slipped on spilled milk in a grocery store and expect that store to pay their medical bills AND THEN SOME. The rest of the world is also starting to pick up on our bad sue-happy habits.

(also, as a small caveat, I know for a fact that if you buy your stuff from a Microsoft store they stand behind the product pretty well. Apple definitely leads by example here, but things aren;t the way they used to be (again, in the states) as short as 3-4 years ago).

 

[Max(IT)]

I noticed you location is Italy. In sue happy good old U S of A, they would be FOOLS to deny this. They would be taken to court and lose thousands of times what a replacement costs. This isn't even an argument of getting what you paid for. This is an actual health and safety issue being caused by the product purchased from said company. There are recalls for these types of things on a daily basis. Often times they are voluntary because it is cheaper for the manufacturer to replace everything they know might become problematic than to deal with the ramifications many years down the road.

Out here one can slipped on spilled milk in a grocery store and expect that store to pay their medical bills AND THEN SOME. The rest of the world is also starting to pick up on our bad sue-happy habits.

(also, as a small caveat, I know for a fact that if you buy your stuff from a Microsoft store they stand behind the product pretty well. Apple definitely leads by example here, but things aren;t the way they used to be (again, in the states) as short as 3-4 years ago).

Do you really think things are so different here ?
It's almost the same .... Customer rights are maybe more enforced in Europe than in USA (I'm spending quite a lot of times in your wonderful country due to my job), think about the two years warranty Apple was forced to accept here, but when you speak about out-of-warranty support, well, Apple is one of the few that could agree (and not always) ....

 

[lordofthereef]

Do you really think things are so different here ?
It's almost the same .... Customer rights are maybe more enforced in Europe than in USA (I'm spending quite a lot of times in your wonderful country due to my job), think about the two years warranty Apple was forced to accept here, but when you speak about out-of-warranty support, well, Apple is one of the few that could agree (and not always) ....

I have no idea how different they are. You just seemed pretty sure that other companies might refuse repair on an out of warranty bulging/dangerous battery. I cannot (and will not) make speculation about the EU since I have never lived there nor have I ever dealt with their laws in any fashion. I am simply saying that if you have a bulging battery here, in the USA, you are almost certainly going to get a replacement in some fashion. The company is not going to argue. Because they have way more to lose by not servicing your product.

Obviously there are exceptions. Hell, there are even exceptions we have heard of Apple employees not wanting to honor warrantees due to reason XYZ. The thing is, the actions of a single employee or even store do not necessarily mirror the policies of a company. You can bet that multi billion dollar companies all have policies in place to keep their products from harming their users, regardless of whether they are warranted or not. In the unlikely chance a person is refused replacement/repair for something like this, call corporate, explain the health/safety issues that the product poses, and go from there. But again, I don't believe it is even going to have to go THAT far.

In any case, my intent isn't to argue. From previous posts of yours you seem to have a strong opinion about things. I can respect that. If you believe other companies (namely those that produce hardware for the Android OS, since I guess that is what we are specifically talking about here) are going to be worse than Apple when presented with potential health and safety issues that their products cause, that is certainly your prerogative. I do not aim to take that from you not change your opinion on the matter.

 

[Max(IT)]

Don't get me wrong, I think that Apple also is not so prone to give you out-of-warranty assistance .... it's business after all.
But in my experience (and I'm dealing with consumer electronics since '80s), Apple is one of the companies that have a fairly better customer assistance (Microsoft is similar to Apple in that aspect).
Samsung , Asus, Acer, Sony and most of the south-asiatic manufacturer are in another league in this field (I had a nightmare experience with the former two in several cases and regarding different products).

 

[AFDoc]

I find it so funny how people like you get so butt hurt when someone suggest getting android because they had an issue with their iPhone.

If that is what you got out of my post then maybe you should go back and re-read what I wrote. I clearly had no issue with him deciding to switch devices, I did however take issue with the fact he sounded like a spoiled 4 year old when he said it (as did several others.)

Oh I'll just post it to save you the time.

If you want to switch to another device who would care? It's the way you said it that was the issue with me and it seems a few others.

If you are referring to the first part of what I wrote.... that is simply a comparison between CS of the "two" companies. I own apple and droid devices and anyone that does should agree Apple's CS is tops when compared to other phone manufacturers.

 

[bmac4]

iPhone 5 screen popped out - can't push back in

If that is what you got out of my post then maybe you should go back and re-read what I wrote. I clearly had no issue with him deciding to switch devices, I did however take issue with the fact he sounded like a spoiled 4 year old when he said it (as did several others.)

Oh I'll just post it to save you the time.


If you are referring to the first part of what I wrote.... that is simply a comparison between CS of the "two" companies. I own apple and droid devices and anyone that does should agree Apple's CS is tops when compared to other phone manufacturers.

I disagree in that I don't think he sounded like a 4 year old. He was upset with the CS, and he felt it might lead to him wanting to change companies. I believe you are the one that took what he said wrong, or the way he said it. It would be one thing if he came on the thread, and said "I dropped my iPhone and cracked the screen. Apple want replace it for free, so I am going to find and android phone." He did not say anything like this, and you know that.

With that said. Your post did not change my opinion, and just shows me that one negative thing about Apple can get people a bit too upset. Sorry if anyone is acting like a 4 year old I would say it was you.

 

[Septembersrain]

I hesitated to even put that comment into my post (regarding Android) because I knew it would create a big mess and change the focus of this thread (especially on a Apple-centered Forum), so I did NOT specifically state a model.

But anyway to @Max(IT), and others on this thread, thanks for pushing me to go show the Apple store this Bloated battery issue (I was going to wait until next week).

But yes, it did cross my mind (if Apple did not end up fixing my bloated battery issue, while my phone contract doesn't end until Sept 2014).
I think anyone would have been upset if they had a device from any brand that had become defective, especially if it was not the end-users fault. My top button is also defective (flex cable issue), which Apple would not fix unless I paid $300, when I showed this to them at 13 months after purchase, so I have have had more than one issue on the same device.

I have 11 other Apple devices in our family, so obviously it wouldn't make sense to switch. I want to see what iphone 6 has to offer before making a decision, but @maflynn if you really really really wanted to know which android device piqued my interest, it is the Oppo Find 7 that is coming out later this year.

I've got two iPhones myself. I've also got a Note 3. I'm interested in replacing my Note 3 with that Oppo Find 7. It's one heck of a beast. It has no Knox and it's got support of Cyanogenmod. ^_^

Glad they resolved your issue at the Apple Store. Having a bloated battery can cause some serious catastrophic consequences. Did they just give you another 5?

 

[sulpfiction]

they gave you a free gift in servicing it without any charge.

Believe you me, Apple did not give just a "free gift" because they felt like being nice. Apple has gotten a lot stricter with servicing phones with accidental damage, or phones that are out of warranty. BUT when it comes to ANYTHING having to do with a "swollen" battery, and I don't care if the phones 3 years old, Apple will fix it free of charge. And immediately I might add.

 

[NedStark]

Hi guys,

I just want to share a similar experience last week where my iPhone5 screen popped out this time from the top part. I had it brought to an Apple center here in Manila, Philippines and they did not try to repair it but instead informed me to wait 3-4 weeks for a replacement just like that.

I noticed there is not much information online about such actions from Apple. I think they're not out to announce this information. The only downside is that the software engineer erased all my information without permission and informed me that I will no longer be able to retrieve my old phone back because they will have to ship it back to Apple. Maybe to look and investigate why it was faulty?

Anyway, will have to wait a few more weeks for the brand new replacement. I was quite surprised that they are replacing it even if the unit was bought in Singapore and is already approaching its 2nd year.

Hope this info helps. Thanks!

 

[aPple nErd]

"it was never dropped"

LOL the amount of times this gets said on here is unreal XD

 

[SpyderBite]

I think you're exaggerating about the $300 repair. An oow replacement is only $179/$199.

 

[JayLenochiniMac]

I think you're exaggerating about the $300 repair. An oow replacement is only $179/$199.

It's $269 for iPhone 5 and newer. $199 is for 4S.

 

[Tigrao]

I had the same experience tonight. I went in to the Apple Store with an iPhone that has a protruding screen. It turns out that the battery was starting to swell and was pushing the screen out. They are replacing the phone, no questions asked. This phone is now 23 months old. I was surprised that they decided to replace it.

 

[NovemberWhiskey]

Take it to Apple. Tell them to look at the battery.

As for the power button, I was denied a replacement too. I called Apple Executive Relations, emailed Tim Cook, and was told there was no widespread problem.

A year later, they issued a recall for a widespread problem. lol.

 

[Ray.rob]

Iphone5c

When I first received my phone the top right and left corner was popped out. A couple days later I dropped and my whole screen came off. My question is can this fixed?

 

[Omega1300]

Why does it seem that people are resurrecting really old threads to ask questions around here as of late?

I'd advise taking your phone to an Apple store and seeing what they can do for you.

 

[Ray.rob]

Raven

I don't know how to start a ne thread. Do you know how much they will charge me.

 

[Ke1ington]

Why does it seem that people are resurrecting really old threads to ask questions around here as of late?

I'd advise taking your phone to an Apple store and seeing what they can do for you.

Could have something to do with regulars around here grilling people for not searching and adding to old threads.

"Did we REALLY need ANOTHER thread on this SAME issue??!!"