iPhone 5 Topped by Galaxy S3 in Latest Customer Satisfaction Survey

I think Samsung makes some awesome hardware, but when you read that they pay students to trash talk competitors and that the Galaxy S4 "features" a benchmarkbooster it makes you think how much money they spent on "PR"
 
Wuiffi said:
I think Samsung makes some awesome hardware, but when you read that they pay students to trash talk competitors and that the Galaxy S4 "features" a benchmarkbooster it makes you think how much money they spent on "PR"
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Allegedly...

http://www.engadget.com/2013/07/30/samsung-benchmarks/

Read the updates.

Personally - who cares. I don't think most people buy phones based on benchmarks but rather other things like features, ecosystem, price, etc.

I know I didn't buy my iPhones and my Skyrocket because of any silly benchmarks.

But ultimately - this is off topic. This survey was certainly legit last year on this forum when Apple was in the lead. Reminds me a lot of the whole Customer Reports "issue"
 
Orlandoech.com said:
Completely agree and so many fan boys here will try to argue why apple is better until they die.
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If you're gonna laugh at Apple for not innovating, how is samsung any better? For the love of they even shrunk the bezels on the galaxy tab after the ipad mini was released. Yea real innovative.
 
If anyone thinks that Apple is going to be shocked and change their strategy because of a survey, then he/she doesn't know Apple. If they did that, they wouldn't be Apple at first place, anyway.
 
The fact that Apple still has 3 of the top 5 spots speaks for itself with how popular their devices still are. As well only 2 points separate Apple from Samsung and Android trolls keep talking about screen size, screen size, ad nauseum. The iPhone 4 was only 3 points off! C'mon that's a 3 year old phone vs. a 1 year old phone and it was only 3 points off? That tells me that a lot of the features that Galaxy S3 and the Note II have weren't really that much of a deal breaker to make people switch.

I'm not sure of those who are complaining about iOS 7 have extensively used it over this past month, but dismissing it already shows that maybe they haven't really used it. I have used it up to beta 3 and I feel it really is a step in the right direction. It's a good version to start building upon.

In the end competition makes products stronger and consumers satisfied. We certainly don't want one company dominating all the time. Google may have a say if Samsung starts to dictate the direction of Android. They're (Samsung) also invested in another mobile OS so it'll be interesting to see the evolution of the mobile device OSes.
 
Not a surprise as people like bigger screens for a touchdevice. Obviously some people still think that 3.5 and 4 inch is the best, but many are really getting tired of Apple not releasing a 4.7-5 inch phone. I absolutely do not get it if Apple does not release a bigger screen in september. But unfortunately I think they won't. Getting rejst to find a Samsung to replace my iPhone 5 if nothing happens. I do not want their gimmicks, but I do want a bigger screen plus rounded back.
 
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jm001 said:
The fact that Apple still has 3 of the top 5 spots speaks for itself with how popular their devices still are. As well only 2 points separate Apple from Samsung and Android trolls keep talking about screen size, screen size, ad nauseum. The iPhone 4 was only 3 points off! C'mon that's a 3 year old phone.
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Or it shows how little apple has changed the iPhone in the last 3 years worth of their phones :rolleyes:






Non biased comment: Although if you look at it, neither has samsung. Besides consistently bigger screens, and consistent camera bumps (I still think the iPhone's camera is better anyway).
 
Let me know when JDPower is reporting something like this and not some random analyst....


skitched-20130321-110822.jpg


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soulreaver99 said:
Did samsung also rig this survey? ;)
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I'm sure they reposted it on Twitter through a load of fake Twitter accounts. Just check out this beautiful Samsung employees:

twitter-babes.png
 
BC2009 said:
I'm sure they reposted it on Twitter through a load of fake Twitter accounts. Just check out this beautiful Samsung employees:

Image
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Did you read the entire article you linked?

UPDATE: Dr. Soneira did the research I should have done and concluded that Samsung PR is probably blameless on this one:

"How many total tweets are we talking about? Looks like a small fraction of the total. There are over 600 tweets regarding my article, plus Google shows about 6,000 articles and blog hits covering the article. So these tweets that you mention are insignificant from my perspective.

"I looked up the tweets that you referenced ... and they all point to phonearena.com, so it is rather obvious that they are the ones arranging the tweets to generate traffic to their site. You also referenced gsmarena.com. Both of these "arena" websites sell Smartphones, so it is again obvious that they are driving traffic to their websites to sell Smartphones and they write short blog pieces (covering articles like mine) to help them do so. That is the source, not what you speculated..."
 
samcraig said:
Did you read the entire article you linked?

UPDATE: Dr. Soneira did the research I should have done and concluded that Samsung PR is probably blameless on this one:

"How many total tweets are we talking about? Looks like a small fraction of the total. There are over 600 tweets regarding my article, plus Google shows about 6,000 articles and blog hits covering the article. So these tweets that you mention are insignificant from my perspective.

"I looked up the tweets that you referenced ... and they all point to phonearena.com, so it is rather obvious that they are the ones arranging the tweets to generate traffic to their site. You also referenced gsmarena.com. Both of these "arena" websites sell Smartphones, so it is again obvious that they are driving traffic to their websites to sell Smartphones and they write short blog pieces (covering articles like mine) to help them do so. That is the source, not what you speculated..."
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gotta defend that Apple honor no matter what
 
I was curious to know how people felt about their high end Samsung devices. They seem to really like them. Tim Cook won't be happy about this... He be lovin' his Customer Sat numbers.
 
uknowimright said:
gotta defend that Apple honor no matter what
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I fail to see why some people can't just be happy with what they have without condemning everything else they don't have or don't want.

Enjoy what you have/like/use. The amount of energy used to "destroy the enemy" is absurd.
 
prowlmedia said:
You are a joke. Yet another paid samsung troll.

Completely rigged... You ever tried to get a Samsung Device fixed.

And where is the sample data!? It's all bull.

I just did a survey about surveys. 100% think they are always skewed and rubbish.... And the sample number was 1. Me. Stick that in your pipe and smoke it.
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I wouldn't say this is rigged considering the results are so close together, and with that attitude surely anything could be rigged. Either way both phones are great and in terms of getting a Samsung phone repaired it is a lot easier to access the internal components. Ever tried changing a battery on your iPhone 5?
 
appleisking said:
If you're gonna laugh at Apple for not innovating, how is samsung any better? For the love of they even shrunk the bezels on the galaxy tab after the ipad mini was released. Yea real innovative.
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Do you have a clue how much Samsung actually make?

75% of all the components in your little bragging signature would have been developed, tested and manufactured by Samsung.

Who do you think comes up with all the new technologies? It sure as hell isn't Apple with a total R&D budget of less that 3% of total revenue.
 
samcraig said:
Did you read the entire article you linked?

UPDATE: Dr. Soneira did the research I should have done and concluded that Samsung PR is probably blameless on this one:

"How many total tweets are we talking about? Looks like a small fraction of the total. There are over 600 tweets regarding my article, plus Google shows about 6,000 articles and blog hits covering the article. So these tweets that you mention are insignificant from my perspective.

"I looked up the tweets that you referenced ... and they all point to phonearena.com, so it is rather obvious that they are the ones arranging the tweets to generate traffic to their site. You also referenced gsmarena.com. Both of these "arena" websites sell Smartphones, so it is again obvious that they are driving traffic to their websites to sell Smartphones and they write short blog pieces (covering articles like mine) to help them do so. That is the source, not what you speculated..."
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Yes, I read the article, but I read it before the "UPDATE" was added to it. I'm not in the habit of re-reading articles unless they put (Updated) in the headline.
 
BC2009 said:
Yes, I read the article, but I read it before the "UPDATE" was added to it. I'm not in the habit of re-reading articles unless they put (Updated) in the headline.
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Well that's interesting. That article is from April. So - you either have that article "saved" to spread "gossip" or you really didn't read the full article (maybe you stopped part way when you saw what you wanted with the sensationalistic headline) - or maybe there's another answer I haven't thought of?
 
samcraig said:
I fail to see why some people can't just be happy with what they have without condemning everything else they don't have or don't want.

Enjoy what you have/like/use. The amount of energy used to "destroy the enemy" is absurd.
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I feel you, guess some people really have to justify their actions/choices at every turn, honestly almost seems unhealthy to me
 
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