Thank you for that laugh - clearly a joke, right?
I switched - oh I still have my iPhone - but rarely if ever use it. I use my iPad more than my iPhone when using iOS nowadays.
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iPhone 5 Topped by Galaxy S3 in Latest Customer Satisfaction Survey
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Thank you for that laugh - clearly a joke, right?
I switched - oh I still have my iPhone - but rarely if ever use it. I use my iPad more than my iPhone when using iOS nowadays.
And the award goes to...? Wait, this ain't JD power.
If there supposedly isn't much of a difference between the recent iPhones, how is there an equally significant difference between those devices higher than the iPhones?? Samsung fans shouldn't even be mentioning innovation...
If there supposedly isn't much of a difference between the recent iPhones, how is there an equally significant difference between those devices higher than the iPhones?? Samsung fans shouldn't even be mentioning innovation...
I agree, that's why I'm hoping with the whole cheap iPhone rumors Apple skips the 5s and goes strait to a bigger screen iPhone 6, maybe 4.5".
Satisfaction relies on expectation
This is a well known business phenomenon. Consumer satisfaction is driven by their expectation of a product. All this says is that the S3 was better than consumers expected it to be, not that it is better than the iphone 5. It is actually very difficult to keep high satisfaction scores year after year because consumers keep expecting more and more, so I wouldn't say this is a knock against the iPhone.
You can be 100% satisfied with a flip phone if all you expected was something to call someone and get good service...
This is a well known business phenomenon. Consumer satisfaction is driven by their expectation of a product. All this says is that the S3 was better than consumers expected it to be, not that it is better than the iphone 5. It is actually very difficult to keep high satisfaction scores year after year because consumers keep expecting more and more, so I wouldn't say this is a knock against the iPhone.
You can be 100% satisfied with a flip phone if all you expected was something to call someone and get good service...
Ok. So when the iPhone rates high approvals - it's because people also expected less?
Both Samsung and Apple produced phones which they should be very proud of because the public really likes them. I really don't see this chart as winning or losing anything. Which is why I find the pissing contest silly.
Samsung is topping Apple in a variety of things. Apple will be fine though.... they thrive despite not being the #1
But that also means Samsung is also topping every other company too.
Maybe you should focus your attention to some other companies... HTC needs some TLC
In the fast food industry... how bad does Wendy's feel always getting topped by McDonalds? Does it really matter? Are we having a funeral for Wendy's?
Anyway... these customer satisfaction scores aren't quite the blowout you make it out to be.
84 vs 82.... omg
BTW... HTC isn't even on that customer satisfaction list. You might wanna tell their management to wake up before Apple needs to.
Which is exactly what is not going to happen once iOS 7 is on all shipping hardware.
Apple is going to face collapsing customer sat ratings this fall, even if fanboys love iOS7 (and even if it is truly a good OS).
Why?
Because millions of users have spent 4 years building muscle memory in the iOS 4/5/6 ecosystem and when all of that is yanked away, the outcry is going to be profound.
Apple is going to do all this during the holiday season:
1) Come out with new hardware (iPhone, iPad) running iOS 7
2) Release iOS 7
3) Prevent all this new hardware from possibly running iOS 6
4) Continue the practice of making it impossible for normal people to downgrade their devices, so anyone who upgrades to iOS 7 and doesn't like it is stuck.
50% of Apple's revenue comes from iPhone, and most of those users do not know or care about anything discussed on this website.
In fact many of them do not even know iOS7 is coming.
People in the MR echo chamber may not believe this, but it is true.
Consider how many people just say yes to any upgrade. This one is really going to change their phone.
Throw in the fact that a lot of apps are simply not going to be ready, and Apple has a full blown PR crisis on its hands. Look at how much blowback there was for changing access to one app (Google Maps).
Everything Apple has built rests on the iPhone and the majority of users are not technophiles.
This change and the way it is going to be managed is going to break the trust they have in Apple and it is going to change the customer sat ratings forever.
The simple way to prevent this (which we know Apple will never do) would be to not only ship everything with iOS 6 through the holiday season, but to make it easy to switch back to iOS 6 in iTunes. Instead they are going to use their "abuse the user" technique (a la the Final Cut Pro transition) except this time with the entire ecosystem that the company rests on.
It is very likely that Tim Cook will not survive the results of this decision.
Samsung is topping Apple in a variety of things. Apple will be fine though.... they thrive despite not being the #1
But that also means Samsung is also topping every other company too.
Maybe you should focus your attention to some other companies... HTC needs some TLC
In the fast food industry... how bad does Wendy's feel always getting topped by McDonalds? Does it really matter? Are we having a funeral for Wendy's?
Anyway... these customer satisfaction scores aren't quite the blowout you make it out to be.
84 vs 82.... omg
BTW... HTC isn't even on that customer satisfaction list. You might wanna tell their management to wake up before Apple needs to.
Kudos for doing a great job of putting it all into perspective.
I say the more the merrier. Variety & competition keeps the innovation moving along.
Seeing Apple top the charts over and over is not only boring, it's downright dangerous. Especially since its no secret they love being dictatorial and in control.
The stronger that others become, the better for all of us.
I thought people complained that iOS was "stale" ?
It's looked the same for 6 years?
Gosh... I wish people would make up their minds
I thought people complained that iOS was "stale" ?
It's looked the same for 6 years?
Gosh... I wish people would make up their minds
Not the point at all I was trying to make. I'm just saying that Apple's heavy-handed way of managing these things is going to bite them hard this time.
Too much change at the busiest time of the year is going to infuriate the non-tech user. And that is a lot of users who are going to be in crowded Apple stores demanding to know why they can't just put iOS 6 back so their phone will work.
What? lol It's a new OS, people aren't brainless chickens, they'll figure it out. Its functionality and UI is very similar to ios 6, it's essentially just a new skin with a couple of new features like control center. Why would anyone want ios 6 instead of it? What makes it inferior to ios 6?
I have an iPhone. I've never owned an android.
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Sad but also true.
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I don't own any samsung products besides TVs. I don't like Droid OS but I think Apple is being bland for the last few years and that's my opinion.
People walk around and do stuff with their phones.
iOS 7 has way too much monochrome, thin fonts, zones instead of buttons, etc.
Everything is harder to visually acquire when not standing still.
It will make a lot of people not like the experience.
Apple's user base is not all in their 20s. And millions of them are not going to like the beta that is crammed down their throats, and it's still very much a beta.
Read my earlier post, it's not something I want to see happen, but it is what I believe will happen. Apple is going in to this with fatal arrogance, and I'm afraid this time it is going to bite them.
It's just sad because it would take a couple days for one engineer to make the new iPhones and iPads backward compatible, but they just won't do it.
Not great news for Apple. They could keep on top with iPod, but not iPhone after having success.
How can they still not realise that people want an option with bigger screen and that there is no important compromise in battery/brightness? Samsung is making Apple look like a toy except from build materials. Their mini phone is bigger than Apples flagship.
How can they still not realise that people want an option with bigger screen and that there is no important compromise in battery/brightness? Samsung is making Apple look like a toy except from build materials. Their mini phone is bigger than Apples flagship.
Like Apple copied quick toggles and slider less lockscreen from Samsung in ios7
Oh please that is from android not samsung. BTW that was first introduced through jailbreak so nope no innovating there.