iPhone 5S AT&T Possible Pre-Order on 9/13?

Discussion in 'iPhone' started by 628, Sep 10, 2013.

  1. 628 macrumors regular

    Aug 7, 2009
    When I was talking to Apple they said that there are no pre-orders of the 5S and that you could go get one in store at 8AM but according to this chat rep from AT&T, you can pre-order the 5s from them on the 13th.. Not sure about it though..

    Thank you for your patience! Your AT&T Representative will be with you shortly.
    Welcome! You are now chatting with 'CSR'
    ME: Hello, will the iPhone 5s be available on 9/20.
    CSR: Hi! Thank you for chatting with me tonight. I can answer any questions you have about the new iPhone. :)
    CSR: We will be releasing the iPhone 5s and 5c on 9/20/2013.
    ME: in stores???
    ME: or online?
    ME: i don't want to wait on the line in apple
    ME: so i was wondering if i can go to an att store
    CSR: You can get it in stores or online.
    ME: on 9/20 on what time
    CSR: Let me see if I can find an exact time for you.
    ME: ok
    CSR: The store will release them once they are open, and you can preorder them online starting the 13th.
    ME: pre-order the 5s??
    ME: I thought the 5s was on the 20th'
    CSR: You can preorder the 5s and the 5c on the 13th, and you can buy them at the store and take it home with you on the 2th.
    CSR: 20th*
    ME: are you sure about that?
    ME: i thought it was only the 5c preorder
    CSR: Nope, you can preorder both.
    CSR: I'm positive.
    ME: link me to the page if possible
    CSR: The page I'm looking at is an internal page that we can't email out, but I'm showing you can preorder it.

    ME: the 5s on the 13th ok.
    ME: will all stores have the 5s?
    CSR: All stores will have it on the 20th. You can pre order them on the 13th at a store or online.
    ME: ok thankss
    CSR: You're welcome. Have I resolved your reason for chatting with AT&T tonight?
  2. blerns3 macrumors 6502

    Oct 2, 2012
  3. Spink10 Suspended


    Nov 3, 2011
  4. blerns3 macrumors 6502

    Oct 2, 2012
    Just tried chatting with an AT&T rep and asked the same question.

    Her response:

    Thank you for your interest in the new iPhone 5s and 5c. While Apple announced the new phones to their lineup today, more information on them will be available soon! Can I help you with anything else?
  5. ogremoustro macrumors 6502a


    Aug 17, 2011
    Los Angeles, CA
    I hope carriers "step-up" and actually open up preorders for the 5S this Friday.
  6. hbenitez09 macrumors regular

    Jun 16, 2009
    No 5S preorders at AT&T. Only iPhone 5C will be on preorder the 13th. The 20th will be walk ins for the 5S

  7. ogremoustro macrumors 6502a


    Aug 17, 2011
    Los Angeles, CA
    Yeah probably, but who knows, there might. I don't have AT&T, so I chatted with a T-Mobile representative and she said they're expecting preorders to start on the 13th for both the 5S and 5C.
  8. Stein357 macrumors 6502

    Jun 18, 2010
    Rip City
    Pre orders for the iPhone 5s are NOT happening with AT&T.
  9. hbenitez09, Sep 10, 2013
    Last edited: Sep 11, 2013
  10. ogremoustro macrumors 6502a


    Aug 17, 2011
    Los Angeles, CA
    How do you know this? (Not trying to be rude, just asking.)
  11. hbenitez09, Sep 10, 2013
    Last edited: Sep 11, 2013
  12. Spacial macrumors 6502

    Aug 29, 2013
    Don't forget carriers are dependent on Apple. They are powerless, Apple dictates everything.
  13. Stein357 macrumors 6502

    Jun 18, 2010
    Rip City
    I work for AT&T and have access to internal communications.
  14. Lord Egregious macrumors member

    Jun 9, 2008
    I don't see why the carriers couldn't do it but I have a feeling that if Apple isn't doing it, they don't want the carriers doing it either.

    My local radio in between pop songs said they released new iphones today and there was no bigger screen and one was a 5c for cheaper. Even though these devices sell Apple wants to bring back the local news crews filming these lines on launch day and driving up future demand.
  15. CoriG macrumors 6502

    Jun 7, 2011
    I have spoken to two different reps from att and both said that the 5s will be available for preorder. Why can't we get a straight answer?
  16. Dwalls90 macrumors 601


    Feb 5, 2009
    I have a feeling by tomorrow we'll have more information. I'm going to try on Friday morning anyways.
  17. deeddawg macrumors 604

    Jun 14, 2010
    Seems like you got a straight answer above: http://forums.macrumors.com/showpost.php?p=17869890&postcount=9

    No offense to CSR's but they're the last people I'd trust for info like this; they're responsible for handling a wide array of problems/questions and very specific info such as availability of one sub-model is unlikely to be something they've focused on.

    In any event the 13th will be here in two days and you'll know for sure by the presence or lack of a preorder page on ATT's website.

    ... and if there's no preorder, I bet the world will continue spinning and life will go on. There are far more important things to worry about than having the newest Apple gizmo on the first day of availability.
  18. Carlanga macrumors 604


    Nov 5, 2009
    Yes, wish is why I want to preorder one instead of making stupid lines.
  19. phpmaven macrumors 68040


    Jun 12, 2009
    San Clemente, CA USA
    AT&T chat reps are completely clueless. I wouldn't trust a thing they say. If you really want to get an answer, go into an AT&T corporate store, not an authorized reseller. The kids that work in those places usually know what they are talking about.
  20. Wild-Bill macrumors 68030


    Jan 10, 2007
    This sucks. I have a bad back and have NO desire to stand in a friggin' line all morning, hoping I get the color & capacity 5S I want.

    They should have preorders for BOTH phones.

  21. Zimmy68 macrumors 68000


    Jul 23, 2008
    Actual chat with thoughts included.

  22. itjw macrumors 65816

    Dec 20, 2011
    An AT&T rep once told me that a magical unicorn named iPhonia would come flying by (wouldn't that make it a Pegasus with a horn??? I digress...) and crap iPhones at our doorsteps minutes after midnight on launch day.

    They want you to go away. They don't want to have to answer "why not", and if they are later proven wrong what are you going to do, sue them?

    They can swear up and down, they can take your "pre-order", and then you can be left out in the cold... OR, you can wait in line.

    Of course the other option is to wait until they allow orders on the website, order it, and get it 2 days later than people who COULD wait in line.

    It's a horrible, horrible proposition, but I bet you'll survive :p
  23. CoriG macrumors 6502

    Jun 7, 2011

    What is the point of being snarky? I just do not understand why people feel the need to come back with ******* comments to questions or concerns that people genuinely have. Does it make people feel better to make such condescending comments?
  24. CTHarrryH, Sep 11, 2013
    Last edited: Sep 11, 2013

    CTHarrryH macrumors 68000

    Jul 4, 2012
    Went to a local Radio Shack today to ask about 5s on the 20 and pre-order. Was told they will have the 5s on the 20 and be taking pre-orders on the 13 for the 5s. Not my favorite place to shop but they are one of the only places within 50 miles of where I live.

    What do I have to lose by coming in on the 13 and trying to pre-order (or reserve)?

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