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iPhone 5s Crashing

richard371 said:
I set up the phone as new monday and have had settings crash and last night I got a springboard crash. Im still pretty confident it is software at this point and will give Apple time to sort it out before I go to the genius bar. I don't have any kernel panics in the logs which are usually indicative of a hardware issue. Also the phone is not completely shutting off or doing a full reboot which can also be a hardware issue. Its just the springboard crash once or twice a week. I guess it depends on a combination off stuff your doing so that explained why some have it more then others and some none at all. Who knows as I cannot replicate it. It happened last night when I pulled down the menu from the top.
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I had several kernel panics in each of my previous editions of the 5s, and full reboots. I think that you may be on to something for that indicating hardware problems. Fingers crossed that this little baby continues to behave as well as it has since the day I brought it home. I'm glad I was persistent in dealing with Apple. I'd still be having problems likely and would be more inclined to never want another iPhone. Now, I'm happy and the first three weeks of owning the 5s are swiftly becoming just a bad memory and these three weeks are a dream. I wish everyone well and hope that whatever your particular problems with the device are that they be resolved soon! :)

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Juanefny said:
So my new replacement phone just resprung when I was multitasking...
Grant it I had to really, really strain the phone, but it surely resprung.
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Oh no! :eek: That stinks! I was really hoping that a replacement might work for you like it had for me. Grrr.

Perhaps once a day you should do some 'housekeeping' on your phone (I know, I know, you shouldn't have to do this, but it might help until Apple gets their rear in gear...) and close out the apps that you're not using then. That way instead of letting them all stockpile up in the background using up resources--especially huge intensive apps (apps that involve the GPS like Maps, Weather; and apps that are graphic intensive; and apps like Facebook that suck memory for a reason I've yet to determine, lol). Also, have you turned background refresh off on all of your apps? I'm not sure if that's what helped me or not, but that's how I'm running right now.

Good luck!!!
 
Jahacopo2221 said:
I had several kernel panics in each of my previous editions of the 5s, and full reboots. I think that you may be on to something for that indicating hardware problems. Fingers crossed that this little baby continues to behave as well as it has since the day I brought it home. I'm glad I was persistent in dealing with Apple. I'd still be having problems likely and would be more inclined to never want another iPhone. Now, I'm happy and the first three weeks of owning the 5s are swiftly becoming just a bad memory and these three weeks are a dream. I wish everyone well and hope that whatever your particular problems with the device are that they be resolved soon! :)

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Oh no! :eek: That stinks! I was really hoping that a replacement might work for you like it had for me. Grrr.

Perhaps once a day you should do some 'housekeeping' on your phone (I know, I know, you shouldn't have to do this, but it might help until Apple gets their rear in gear...) and close out the apps that you're not using then. That way instead of letting them all stockpile up in the background using up resources--especially huge intensive apps (apps that involve the GPS like Maps, Weather; and apps that are graphic intensive; and apps like Facebook that suck memory for a reason I've yet to determine, lol). Also, have you turned background refresh off on all of your apps? I'm not sure if that's what helped me or not, but that's how I'm running right now.

Good luck!!!
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So you have app refresh off for all apps? So you still have many apps running in the background but none refreshing?
 
Juanefny said:
So you have app refresh off for all apps? So you still have many apps running in the background but none refreshing?
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I have the background refresh toggle set to on, but for most of the apps (it was actually all if them until yesterday when I turned the reminders option for Siri on and now it's on in the background) that have the option to turn them off individually, I have those off. Most of my apps that run in the background don't actually need refreshing. Email has its own settings to adjust (and I have my email set to automatically push to the phone, so it's constantly running, I suppose) so it's not included here. But yeah. I think the big snag might be weather. They did a lot of fiddling with their weather app for iOS 7 and something might be wrong there. Going to go turn off podcasts now---not sure how that got flipped on--I never podcast! :)
 

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Jahacopo2221 said:
I have the background refresh toggle set to on, but for most of the apps (it was actually all if them until yesterday when I turned the reminders option for Siri on and now it's on in the background) that have the option to turn them off individually, I have those off. Most of my apps that run in the background don't actually need refreshing. Email has its own settings to adjust (and I have my email set to automatically push to the phone, so it's constantly running, I suppose) so it's not included here. But yeah. I think the big snag might be weather. They did a lot of fiddling with their weather app for iOS 7 and something might be wrong there. Going to go turn off podcasts now---not sure how that got flipped on--I never podcast! :)
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Do you have the setting turned on for motion reduction?
 
I was at the Apple Store for a different issue (level was still off on my phone) and the GB guy entered a code to run diagnostics on my iPhone 5S and saw the Springboard crashes and asked me how often I reboot my phone and I said pretty much never, unless I have to.

He told me Apple recommends rebooting at least 3 times a week, which would be every other day. That's insane. I never rebooted my 4S or iPad 2 under iOS 6, Even now I rarely reboot my iPad 2 under iOS 7.0.3. It also Springboard crashes every now and then.
 
Juanefny said:
Do you have the setting turned on for motion reduction?
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funny you should mention this!

i have been trying different things to see if i could reduce the crashes.

i've always had motion reduction turned ON. and lots of crashes.

so i've tried to turn it back to its default OFF setting. and no crashes yet.

coincidence?
 
So I turned on the motion reduction, turned off the background app refresh for the vast majority of the apps, all of the ones I've used today. And low and behold had another reboot this morning.
I searched the internet and other forums here, and this issue seems to be quite widespread and is happening to iPhone 5 owners etc once they updated to iOS 7. I really believe it has to be a software issue at this point. While some people get lucky with replacements, the vast majority are reporting that replacements are also doing this. I really hope Apple fixes this in the next iOS update.
 
I had my 5S replaced and at the very end of the initial sync, I noticed iTunes was frozen. My 5S wasn't, but it no longer appeared to be syncing. I went into settings and it froze with a white screen which eventually went black with a frozen gear like the phone was trying to shut down. About a minute later it blue screened.
 
7.0.3 crashes on unlocking iphone via touch ID

I've been having MANY crashes at least 50% of the time after i:

1. Updated to 7.0.3
2. Unlock using touch ID

I never had any crashes/apple logo/restart when on 7.0.0 or 7.0.2. Once I updated to 7.0.3 I started having "springboard" crashes at least 50% of the time. I did not alter the system at all between the OS updates.

Apple has replaced my phone once, but as soon as I updated to 7.0.3 the same problem raised it's ugly head.

If I turn off the fingerprint/touchID unlocking all the crashes stop.

Upon seeing a couple comments on this happening when Reduce motion is turned on I did my own little experiment.

If Reduce motion is turned on, Springboard/crashes to Apple logo occurs at least 50% of the time with 7.0.3.

If Reduce motion is turned off, I have yet to have a single crash upon unlocking via touchID. I have tried this nearly 80 times at this point.

Whether this is relevant to others issues, I'm happy with leaving Reduce motion off as I don't have any issue with parallax, motion, animation that some others have experienced.

It may not be the answer for all, but try this "solution"; I'd be interested in knowing if their is any consistency to the finding.

iphone 5s
7.0.0, 7.0.2, 7.0.3
restored as new with each OS update, completely default/OEM baseline
regardless of apps loaded, only the "Accessibliltiy/Reduce motion" setting has given any change in crash pattern.

Good luck
 
I have 7.0.3 with reduce motion on. I see a springboard crash once every 1 to 2 weeks. Pretty much only when switching apps.
 
I've had my 5S since a week after launch and never had a single crash or blue screen yet on mine it been perfect, though Touch ID abit temperamental at times.
 
I've been having minor issues with TouchID but I think it maybe be because of the item of year and dry skin. Maybe I should program another program.
 
I am having a few App crashes. The phone does not reboot, just the App itself. Typically Safari.
 
I've begun to notice things like the camera app crashing the system. Hopefully it will be fixed.
 
5s blank screen, freeze.

Just noticed my 64gb black 5s froze last night, and 2nd time today, I was in calendar, went to use it again and nothing, soft reset to get it to work again? Prior I had gotten the blue screen, but that hasn't happened in a few weeks. Last update for me was 7.04, modern firmware 1.03.01.****Just did it again while I was posting this. Appears like a dead phone, hold down the home button and power button and it restarts?????
 
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5S 7.0.4
Had multiple respring/crashes each day
Nuisance at work.
Turned Reduce Motion off
No respring/crashes for 48 hours.
Still a problem sometimes a caller can't hear me.
My 4th iPhone - have MBA, iPad.
Never ever had any problems before.
Now I am telling friends do not buy 5S
Apple really pooched this one.
 
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The first couple weeks I had reap rings and crashes but after 7.0.3 I haven't had any and my battery life improved by a lot.

Strangely I'm still having FaceTime audio issues after the latest update and all of sudden my time zone kept changing itself.

Most of the crashes I had happened when changing apps, kind of like how Auxo used to cause crashes on the 4s.
 
I experienced 2 freezes (app works but the buttons don't do anything anymore) in games with my 1 day old 5s so far... Really disappointed about this :(
 
Had to send back to Apple

SirAlex said:
I experienced 2 freezes (app works but the buttons don't do anything anymore) in games with my 1 day old 5s so far... Really disappointed about this :(
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Restored to new and setup as new phone. No dice. Wound up sending into Apple yesterday. Not happy about receiving a refurb as a replacement for my 6 week old 5s.
 
Mine is crashed today while I was picking up incomming call, horrible issue since i missed important call while iphone reboots
 
Jleroy said:
Restored to new and setup as new phone. No dice. Wound up sending into Apple yesterday. Not happy about receiving a refurb as a replacement for my 6 week old 5s.
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I doubt its an issue with just our phones. I'm almost sure it's an issue of iOS 7...
 
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