I've had several iPhones and examined many others. It seems some people have a defective power button, but for most it is the camera.
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iPhone 5s noise coming from the top ??
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I've had several iPhones and examined many others. It seems some people have a defective power button, but for most it is the camera.
I see. Well my camera is fine. My power button has a little but of play that is causing the rattle. In my opinion all of them have this on the iPhone 5s at least the ones that were on this display at my apple store. I dont want to swap out my phone if the replacement white box phone is going to do the same thing.
I swapped mine today, as I expected the power button was still loose but the silent switch no longer rattles, so one problem down....one to go. The button isn't as snug in the casing as it could be so unless they address this in manufacturing the issue won't be resolved and all replacements in the future will be like all the models currently on display.
Thanks for update. I don't know if I'm gonna swap mine out yet. I might wait it out.
Elemenop27, I agree with you completely. It is an issue with the loose power button on your 5s as I had a new slate 5s serial number first 3 digits C39 with the same issue as yours. I scheduled an appointment with the Genius Bar and had to be firm with the associate to get the replacement although it is a refurb with serial number starting with NE or ME (don't recall right now as I am currently using the 5c). I am glad you are on this forum to share your findings with us and that you are adamant in clarifying this issue for the community. Thank you.
It's not the sensor, it's the lens. The lens needs to be able to move to focus. The sensor is stationary.
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This /\ does not warrant a replacement. Machined aluminum parts are a bit loose to allow movement. This in no way is a faulty product. Way to suck up the supply.
Its the power button - Test = Press down on power button - Hold it down and shake iPhone, I've heard it on the 5 and now the 5S. I've owned my iPhone 5 from launch day and never had any power button issues - it worked every single time i pressed it perfectly.
I made an appointment after talking to Apple Care the night before. Apple care rep agreed it should not rattle. Genius agreed this should not rattle. Then when the genius got the new phone and it rattled..."O that's probably just normal then". Don't get me wrong everyone at Apple I have spoken with has been very helpful and polite, unfortunately though they probably don't get told anything by the higher ups and a lot of times just have to fly by the seat of their pants.
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This /\ does not warrant a replacement. Machined aluminum parts are a bit loose to allow movement. This in no way is a faulty product. Way to suck up the supply.
My 4S never rattled...also why is there never any rattle reported from the volume buttons then?
My guess is someone either botched the measurment/manufacturing of the button and/or slot in the case.....or this was done intentionally because 5 users were actually reporting a button failure and this looser button on the 5S was the fix?
It's not the sensor, it's the lens. The lens needs to be able to move to focus. The sensor is stationary.
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This /\ does not warrant a replacement. Machined aluminum parts are a bit loose to allow movement. This in no way is a faulty product. Way to suck up the supply.
You are entitled to your opinion. However, there is plenty of supply of the iPhone 5s. Go to Apple.com and place your order for store pick up or online order. I was able to buy a second 5s which has a loose power button as well so I exchanged it for the iPhone 5C that I am currently using. The first Genius I talked to suggested that I scheduled an appointment as there may be a loose part so I did so. He was concerned that there may be issues with it. I went to the second location for the scheduled appointment as it was an earlier time slot. That Genius claims the noise came from the vibrator motor (not so and not the camera lens) but he offered to open it to inspect anyway hence the replacement approval. I am stating that my particular issue is a very loose power button and it is not related to the noise from the camera lens or the vibrator motor as suggested.
Apple allocates separate supply of refurbished iPhones which is not part of their retail supply that you alluded to. I am glad that you would be okay with a 'not faulty product' with a loose power button, loose silent button, and potentially shorten battery life for a few people here on this forum.
Overall, Apple's product quality is excellent as I own many of their product categories and I own Apple stock as well.
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My new iPhone 5C does not rattle. The replacement rattles less but I accepted it. Thanks for sharing...
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Yeah I was able to make an appt today and my local apple store. They only had one replacement gold so I tested that one out and it had a lot of play in the power button. I decided to swap it out however upon inspection I saw that the replacement phone had a chip on the side where the gold is. I decided not to get it. I will just wait it out till they get more replacements in.
User ZeamTech posted a good video of the issue on youtube.
http://www.youtube.com/watch?v=NrNtqp00JMc
http://www.youtube.com/watch?v=NrNtqp00JMc
There is a good video of the issue on youtube now if you search "iphone 5S problem loose power button rattle" you should be able to find it, it's 1:26. I've tried to post the link but the forum won't let me it seems.