iPhone 6 Battery Problems?

Discussion in 'iPhone' started by jasnw, Feb 14, 2017.

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  1. jasnw macrumors 6502

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    #1
    I found a story on phoneArea.com that speculated that Apple was going to have to deal with the large numbers of people with iPhone 6 (not 6s) who are having battery problems since 10.2 came out. Perhaps even extend the very limited 6s battery replacement program to the 6 as well. Anyone heard anything along this line? My wife's iPhone 6 (out of coverage) has "caught" the problem of rapid battery discharging that's widely reported after we upgraded iOS and I'd like to know how hard to push on the Apple Store geeks to get it replaced for free.
     
  2. Newtons Apple Suspended

    Newtons Apple

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    Jacksonville, Florida
    #2
    If the serial number falls inside of the one they are fixing it will be no problem.

    If it is not included in the recall I doubt they will cover it as it is out of warranty.

    As far as how hard to push, I watched the police escort an irate customer, handcuffed, from the Apple store this weekend. They do not play when pushed. He has raised his voice to one of the geeks and they pushed the eject button on him!
     
  3. jasnw thread starter macrumors 6502

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    #3
    I understand the limits on pushing, just wondering if anyone had found any wiggle room on this one. This phone doesn't show up in the official Apple list, but that's only for their known 6s replacement program. So my query is about rumors of an extension of this program to iPhone 6 batteries.
     
  4. Newtons Apple Suspended

    Newtons Apple

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    #4
    There is a large thread on it in this forum. Geeks have been known to be VERY generous at times and heartless at other times. It all depends on the store and what the parameters the manager allows the geeks to operate under.

    I do know that Apple has got a little tougher on replacements and are more into repair when they can, there is no more just handing you another phone like it used to be.

    Good luck, let us know how it works out.
     
  5. Relentless Power macrumors P6

    Relentless Power

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    #5
    That's because customers cant conduct themselves in a position where they cannot act like an adult. I mean, really, someone had to get arrested over a dispute with an employee? You said this before in another thread of this happening once before, I'm not saying I don't believe your story, but it doesn't make sense to me someone getting arrested overa product. Again, I'm not saying it can't happen, but the rarity of the circumstances of this happening, sounds more like a rowdy bar scene.

    "Most" customers who are disgruntled, leave upset and voluntarily, it's not normal behavior to get arrested in an Apple Store. I guess you have had two instances now where you witnessed this.

    Back on topic: OP, try consulting with Apple and they may offer a replacement, pending your situation. Otherwise, a battery replacement I believe is $79.00 if you planned on keeping your iPhone 6.
     
  6. jasnw thread starter macrumors 6502

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    #6
    My wife's going to do it. It's her phone, and she's good at "working" a situation like this. I get mad, she gets results. Posted mainly to see if there were any rumors floating around that Apple was finally going to do the right thing RE iPhone 6 battery issues. Don't want to pay for a fix only to have Apple announce a replacement program the next day!
     
  7. Newtons Apple Suspended

    Newtons Apple

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    #7
    It is the second time I have seen someone escorted out of the store. The Geeks told me it happens multiple time in a week. That is why they pay the two officers to be there when ever they are open.

    As far as you believing my story, that really does not matter to me. I do not wish to get in a long argument with you, I see it happens often with other posters here. Got better things to do.
     
  8. Relentless Power, Feb 14, 2017
    Last edited: Feb 14, 2017

    Relentless Power macrumors P6

    Relentless Power

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    #8
    You seemed agititated about arguing, when in fact, I was agreeing with you. I was just indicating how rare it is to see the situations occur. No need to start an argument that never existed to begin with. Thanks for the discussion though:)
     
  9. jasnw thread starter macrumors 6502

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    #9
    Apple Genius take is that the software on the iPhone is AFU and that the battery is fine. Solution is wipe/reinstall/reload. That's been done, and we'll see how this plays out.
     
  10. Hicksmat1976 macrumors member

    Hicksmat1976

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    Middleton, England
    #10
    I've also got the iPhone6, and I also have battery issues. I used both coconut battery on my mac and also the batter life app on iOS and both have different battery wear results, but within a few % of each other. I also went to the genius bar over the last few months and also did a tech support chat with Apple online where they did a battery test remotely. In all instances they say the battery is fine with only 6% or 7% wear (good for a 2.5 year phone I think), but this does NOT acknowledge the fact that iOS itself is causing battery drain issues. I don't think we ever said the battery is faulty, its all down to the software bugs right?
     
  11. jasnw thread starter macrumors 6502

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    #11
    Well, as of this morning the situation has improved, but who knows for how long. At least with a hardware problem, you replace the part and things are good-to-go. Software tweaks/kluge-arounds? Not so much. Next "fix" is the fallback to iOS 9.
     
  12. C DM macrumors Westmere

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    Oct 17, 2011
    #12
    Fallback to iOS 9 (or another older iOS version) isn't an option that is available.
     
  13. jasnw thread starter macrumors 6502

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    #13
    Update - wipe-and-reinstall solved the battery drain problem. Which is good given that iOS 9 fallback is not an option!
     
  14. BigBoyBmw760li macrumors member

    BigBoyBmw760li

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    BOSTON
    #14
    I had my iphone 6 since launch day. Until 2 months ago I have been having my iphone batter drain or die at 50% or higher. I was on ios 8 until a few weeks ago. Still having the same issues.
     
  15. LoliS macrumors regular

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    Mar 8, 2017
    #15
    You only get so many charge cycles out of a battery. If your device is more than 18 months old and you are a power user, your battery likely needs to be replaced. Even if you are not a power user, if you left the phone in a hot car a few times or let the battery drain to empty a few times, that battery performance is going to take a hit. That is the nature of these Li ion batteries.

    With average use, you should expect to see the battery degraded by 2 years times. The iPhone 6 was released in fall of 2014.
     

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