iPhone 6 (painful 10 days)

[Old geek 959]

About 10 days ago I bought 16G iPhone 6 brand new unlocked. its around 550$ so its not what you call cheap. anyway I unboxed it and it wont turn on! apparently the battery had zero charge for some reason. I waited around 2 hours to charge so I can turn it on. it run eventually.
So I signed it into my WiFi network to download apps. and here is another problem, for some reason it is ridiculously slow. it took Facebook around an hour to download its app. I chatted with Apple support and they gave me nothing. changed my network settings and reset everything NOTHING!
Another problem the day after I plugged Apple ear-pods into the device and I heard a static horrible sound when I move the 3.5m plug. plugged my car stereo AUX the same thing. I looked around and found its a common thing in iPhone 6.
Two days ago "Ghost touch" started to happened in the screen, keyboard launch and close apps open and sudden touch moves occurred without my interference. and last the battery is almost horrible. If I use Whats app or any other app for more than an hour I lose more than 25%. not to mention the horror of downloading iOS9.
I sold it today for some guy and lost almost 120$ from its value in only 10 days. sending it back to Apple is not easy because am outside the US right now.
Am certain I was unlucky with my device but it is a nightmare I never witnessed in any Samsung, Nexus or HTC's I previously owned.
Switch to Android ? Maybe.

 

[bambooshots]

If you bought it ten days ago you could have returned it for a refund you know.

 

[timeconsumer]

The issues you mention I do not have on my iPhone 6, as far as the apps taking a long time to download there's several reasons as to why that could occur. Also, assuming you bought the iPhone directly from Apple you could've returned it. You mention that you're out of the US but according to Apple's return policy you could've shipped it back to them.

http://www.apple.com/shop/help/returns_refund

 

[Old geek 959]

If you bought it ten days ago you could have returned it for a refund you know.

Not outside the US. I bought it from authorize retailer not Apple store. these guys not flexible on fixing or replacing it.

The issues you mention I do not have on my iPhone 6, as far as the apps taking a long time to download there's several reasons as to why that could occur. Also, assuming you bought the iPhone directly from Apple you could've returned it. You mention that you're out of the US but according to Apple's return policy you could've shipped it back to them.

http://www.apple.com/shop/help/returns_refund

Yes but they will check it in their authorize dealer for water damage (thats 3 days) and if they admit its a faulty iPhone you need to ship it to the US for around 50$ and wait 4 weeks for a replacement and who knows maybe the customs will ask you for 10-30$ of VAT's. my point is why the best phone in the world is so poorly designed? or it just me?

 

[bpeeps]

Not outside the US. I bought it from authorize retailer not Apple store. these guys not flexible on fixing or replacing it.

Well it appears you've learned a painful lesson.

 

[Old geek 959]

Well it appears you've learned a lesson.

No because Apple don't have shiny transparent glass Stores in every country in the globe . outside the US sometime you have to buy it from independent seller.

 

[timeconsumer]

Yes but they will check it in their authorize dealer for water damage (thats 3 days) and if they admit its a faulty iPhone you need to ship it to the US for around 50$ and wait 4 weeks for a replacement and who knows maybe the customs will ask you for 10-30$ of VAT's. my point is why the best phone in the world is so poorly designed? or it just me?

It is a mass produced device, unfortunately there will be some that have issues. Whether it's the best phone is subjective, but it appears that you had a defective iPhone.

 

[Old geek 959]

It is a mass produced device, unfortunately there will be some that have issues. Whether it's the best phone is subjective, but it appears that you had a defective iPhone.

Yes I was unlucky with it. I think its time to try the new Nexus. I'll try to buy the next iPhone 7. but for now only google will make me feel good after this pain.

 

[Newtons Apple]

Sounds like this Authorized Dealer sold you a used and broken phone. Was it new wrapped in plastic?

Most will stay away from these places in the USA but I know you have little choice. Mall kiosks here in the USA have a very poor reputation.

 

[SisterBlue22]

Your experience is not typical. Sure, some iPhones have issues out of the box, but that's also the case with any other brand of phone. No manufacturer is perfect. You see lots of issues on the forums, because people without issues don't tend to post as much. After 10 days, you can still return the phone to Apple, if that's where you purchased it. Otherwise, you chose to sell it for $120 less than you paid for it - it doesn't mean it lost $120 in value, it means you chose to sell it for that price.

I do hope you disclosed all of the issues you described above in detail to the buyer??

 

[Old geek 959]

Sounds like this Authorized Dealer sold you a used and broken phone. Was it new wrapped in plastic?

Most will stay away from these places in the USA but I know you have little choice. Mall kiosks here in the USA have a very poor reputation.

No no it was sealed (Apple sealed) I know how to spot a fake sealing. It was from Foxconn hands to mine!

 

[Old geek 959]

Your experience is not typical. Sure, some iPhones have issues out of the box, but that's also the case with any other brand of phone. No manufacturer is perfect. You see lots of issues on the forums, because people without issues don't tend to post as much. After 10 days, you can still return the phone to Apple, if that's where you purchased it. Otherwise, you chose to sell it for $120 less than you paid for it - it doesn't mean it lost $120 in value, it means you chose to sell it for that price.

I do hope you disclosed all of the issues you described above in detail to the buyer??

Yeah I told him everything. It just so odd I still have my 5.5 Video iPod from late 2006 and still works like a charm. and a 10 days old iPhone loaded with bugs and manufacturing errors LOL!

 

[CNeufeld]

You can ship it to Apple for repair. Why would you need to send it to the US, if you're talking VAT? What country are you in?

And if you think getting support for a warrantied Apple phone is an issue, wait till you try the hodge-podge of the Android world when you don't have a reputable dealer to call on...

C

 

[cmichaelb]

About 10 days ago I bought 16G iPhone 6 brand new unlocked. its around 550$ so its not what you call cheap. anyway I unboxed it and it wont turn on! apparently the battery had zero charge for some reason. I waited around 2 hours to charge so I can turn it on. it run eventually.
So I signed it into my WiFi network to download apps. and here is another problem, for some reason it is ridiculously slow. it took Facebook around an hour to download its app. I chatted with Apple support and they gave me nothing. changed my network settings and reset everything NOTHING!
Another problem the day after I plugged Apple ear-pods into the device and I heard a static horrible sound when I move the 3.5m plug. plugged my car stereo AUX the same thing. I looked around and found its a common thing in iPhone 6.
Two days ago "Ghost touch" started to happened in the screen, keyboard launch and close apps open and sudden touch moves occurred without my interference. and last the battery is almost horrible. If I use Whats app or any other app for more than an hour I lose more than 25%. not to mention the horror of downloading iOS9.
I sold it today for some guy and lost almost 120$ from its value in only 10 days. sending it back to Apple is not easy because am outside the US right now.
Am certain I was unlucky with my device but it is a nightmare I never witnessed in any Samsung, Nexus or HTC's I previously owned.
Switch to Android ? Maybe.

Those aren't common issues. Someone sold you a known faulty device.

 

[modernaccord]

one of 2 things happened here:

1. You got a lemon.
2. You got a fake.

Always call Apple corporate and make sure the "Authorized Dealer" is really an Authorized Dealer.

 

[Old geek 959]

Those aren't common issues. Someone sold you a known faulty device.

Check the static headphone jack issue and ghost touches and bad battery life. just google it mate and by the way my friend touch ID broke after a week and my iPad Air mute switch broke after 3 months of really minimal use. So Apple do sometimes make errors they are not sent from heaven.

 

[Old geek 959]

one of 2 things happened here:

1. You got a lemon.
2. You got a fake.

Always call Apple corporate and make sure the "Authorized Dealer" is really an Authorized Dealer.

What do you mean by fake? its genuine apple product factory sealed and unlocked with S/N indicates it manufactured only 3 months ago! and whats a lemon? and the authorize dealer is what the Apple website suggest

 

[Old geek 959]

You can ship it to Apple for repair. Why would you need to send it to the US, if you're talking VAT? What country are you in?

And if you think getting support for a warrantied Apple phone is an issue, wait till you try the hodge-podge of the Android world when you don't have a reputable dealer to call on...

C

They are just as good (Samsung and LG and HTC) we (Apple fanboys) just too blind to admit it

 

[modernaccord]

What do you mean by fake? its genuine apple product factory sealed and unlocked with S/N indicates it manufactured only 3 months ago! and whats a lemon? and the authorize dealer is what the Apple website suggest

Then you got a lemon Apple and its authorized dealers should have access to phone repairs - if the shop you bought it from refused to take the phone in for repair (forget return), you should report the store to Apple corporate.

It's rare to have so many issues in a new iPhone, but it happens from time to time. Buy an Android if you please, but I bet you'll be disappointed with the battery life and quality after 6 months. Good luck!

 

[kevroc]

Check the static headphone jack issue and ghost touches and bad battery life. just google it mate and by the way my friend touch ID broke after a week and my iPad Air mute switch broke after 3 months of really minimal use. So Apple do sometimes make errors they are not sent from heaven.

It sounds like you should have done your research before you bought the phone.

Also, your complaint that the battery was empty and needed to be charged initially as part of your "nightmare" is pretty ridiculous...

You should go back to Android, everyone knows those phones are always perfect.

 

[CNeufeld]

They are just as good (Samsung and LG and HTC) we (Apple fanboys) just too blind to admit it

Sorry, I really don't believe that. One issue is the lack of integration between hardware vendor and OS provider. Apple has responsibility for both sides, so they can't point to someone else if you have issues.

Second, I've had a few "out of warranty" experiences with Apple that have all be handled better than expected. While that never happened while I owned my Samsung S5, I've not heard of similar stories with their support.

I'm glad I tried my S5 for 11 months. I gave it an honest try. But I'm sure glad I'm back in the Apple world.

Oh, and do a Google search for "Samsung S5 issues" or whatever phone you're thinking of going to. I suspect the list for any of those is just as long or longer than an Apple device.

Good luck with whatever you buy from. But maybe the takeaway is to pick a local shop that you can count on, and then buy what they sell/support. Then if you have issues, you have a place to take them directly.

C

 

[Old geek 959]

Then you got a lemon Apple and its authorized dealers should have access to phone repairs - if the shop you bought it from refused to take the phone in for repair (forget return), you should report the store to Apple corporate.

It's rare to have so many issues in a new iPhone, but it happens from time to time. Buy an Android if you please, but I bet you'll be disappointed with the battery life and quality after 6 months. Good luck!

I did own a Nexus 4 for around two years and it is so good you forgot its made in 2012. My brother still use his HTC oneX and it is also very good. you see there are good companies out there with different logos than "fruit logos". am not here to criticize Apple I use their "mobile" devices since 2006 and my first computer was Macintosh Color classic in the 90s. Am just expressing how horrible a good phone could be sometimes.

 

[Old geek 959]

Sorry, I really don't believe that. One issue is the lack of integration between hardware vendor and OS provider. Apple has responsibility for both sides, so they can't point to someone else if you have issues.

Second, I've had a few "out of warranty" experiences with Apple that have all be handled better than expected. While that never happened while I owned my Samsung S5, I've not heard of similar stories with their support.

I'm glad I tried my S5 for 11 months. I gave it an honest try. But I'm sure glad I'm back in the Apple world.

Oh, and do a Google search for "Samsung S5 issues" or whatever phone you're thinking of going to. I suspect the list for any of those is just as long or longer than an Apple device.

Good luck with whatever you buy from. But maybe the takeaway is to pick a local shop that you can count on, and then buy what they sell/support. Then if you have issues, you have a place to take them directly.

C

Sorry, I really don't believe that. One issue is the lack of integration between hardware vendor and OS provider. Apple has responsibility for both sides, so they can't point to someone else if you have issues.
Yeah and iOS 8 is a good example of that great integration between soft/hardware.

 

[aristobrat]

=It just so odd I still have my 5.5 Video iPod from late 2006 and still works like a charm. and a 10 days old iPhone loaded with bugs and manufacturing errors LOL!

Surely you understand that tens of thousands of people received 5.5 Video iPods from late 2006 that were either DOA or died shortly after being unboxed.

I'm really not sure what your point is. Every manufacturer (Apple, Google, HTC, etc, etc, etc) has bad units come off the line. Every single one of them.

Why are you putting Apple on the cross just because you happened to get one this time around?

Who here has ever made the point that literally ever Apple product is totally perfect out of the box? I don't think even the most extreme fanboy will try to make that point. And what Apple Authorized reseller doesn't accept broken products back within the first few days?

You seem to be very quickly turning this thread into something else.

 

[CNeufeld]

Sorry, I really don't believe that. One issue is the lack of integration between hardware vendor and OS provider. Apple has responsibility for both sides, so they can't point to someone else if you have issues.
Yeah and iOS 8 is a good example of that great integration between soft/hardware.

I had no problems with iOS 8. And for the problems that HAVE cropped up, Apple is usually pretty quick to deal with them. Ask people how long it took to get the latest flavor of Android ported to their phone after Google released it. Or how many people got stranded on a version of Android that was no longer supported for upgrade. In most cases, Android phone makers don't give much of a flying fig about the phones after they leave their building, IMHO.

C