Not sure what the issue is here but I gave mom my 6 and devoted an hour of helping her set it up with Siri, Passcode, TouchID and everything else. I get a frantic call today saying her phone is asking for her passcode and it won't accept it. It told her that it must be entered every 48 hours if you don't unlock the phone. I am sure it was unlocked many times within that time frame. I am aware of the security and that rule but it's not making sense in this situation. I know it has to be a fluke because I have seen it before.
Problem is, the phone is disabled because the passcode is wrong. She only uses 2 specific codes and no others. So either something is up, or the code is actually wrong. I am going to assume something isn't right with the code she is giving me and that I will have to DFU it. It is connected to iCloud so in order to "set it free" she will need to know the iCloud password (which I do). After that I should be good right?
Just wanted to make sure. I've never had this issue and it boggles my mind a little.
Also, the phone keeps disabling after 1 attempt - for 60 mins. Pretty painful.
Problem is, the phone is disabled because the passcode is wrong. She only uses 2 specific codes and no others. So either something is up, or the code is actually wrong. I am going to assume something isn't right with the code she is giving me and that I will have to DFU it. It is connected to iCloud so in order to "set it free" she will need to know the iCloud password (which I do). After that I should be good right?
Just wanted to make sure. I've never had this issue and it boggles my mind a little.
Also, the phone keeps disabling after 1 attempt - for 60 mins. Pretty painful.