iPhone 6 Plus almost dead after update yesterday

Discussion in 'iOS 10' started by soamz, Dec 19, 2016.

  1. soamz macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #1
    iPhone 6 Plus updated last night.
    Since then, the phone is restarting in every 5-10 minutes during the usage.
    Screen completely goes off then comes back.

    And voice calls stop incoming.
    I have to restart to start getting voice calls.
    Seems a buggy firmware.
     
  2. Freakonomics101 macrumors 65816

    Freakonomics101

    Joined:
    Nov 6, 2014
  3. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #3
    This^
    ..and if it's still the same after a normal iTunes restore try a DFU restore.
     
  4. soamz thread starter macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #4
    DFU restore ?
    --- Post Merged, Dec 19, 2016 ---
    Oh man, iTunes also not taking backup.
    Keeps saying Backing up since 2 hours.

    Seems like the new firmware completely killed the phone.
    --- Post Merged, Dec 19, 2016 ---
    have tried restarting 20 times, no change.
     
  5. deano1972, Dec 19, 2016
    Last edited: Dec 19, 2016

    deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #5
    Back it up to iCloud instead then on the phone before you restore, .. besides I would imagine you've already got an iCloud backup that's fairly recent if your iCloud settings are set to backup automatically when on wifi and plugged in.

    DFU mode
    http://www.iphonehacks.com/put-iphone-in-dfu-mode

    While in DFU mode it will completely wipe the currently firmware from the phone before it installs the new firmware if you choose to restore, so this is the cleanest possible new iOS install if you have a corrupted iOS currently on your phone
     
  6. bearcatfan, Dec 20, 2016
    Last edited: Dec 20, 2016

    bearcatfan macrumors newbie

    Joined:
    Sep 11, 2016
    #6
    This sounds like the issue I'm having with two of my family phones. I have a thread below.

    After a looong chat with a senior advisor it turns out Apple is looking into this as a software issue. He had started talking me through a full reset as new (had previously done reset all settings and restore from backup), and then said that devices are unexpectedly freezing and restarting. I asked him about ios 10.2.1 possibly fixing this, and that apparently was the right question.

    "There is an issue that we are investigating actually. Testing as new is part of the solution but our engineers are hard at work figuring out the best way to solve this for everyone affected. Updates like you were talking about before are most likely going to be how that works. looking at your diagnostic test there is nothing physically wrong with your device and replacing it is not guaranteed to fix the issue. This is purely a software problem at this point."

    So, I didn't do the full reset. Several of my daughters' friends are going through this and they all have Snapchat.

    From what I remember during a screen share (I couldn't save it) he said it almost sounds like an app is doing something it shouldn't, and affecting the rest of the phone. I told him my daughter will press her home button sometimes and it will freeze, and I mentioned Snapchat as the common factor. It's possible Snapchat is doing something (can't remember the technical details) that affects how the phone handles any requests. Not sure if the blame lies with Snapchat or how the ios handles whatever Snapchat is throwing at it or if it's not Snapchat at all or something else.

    http://forums.macrumors.com/threads/anyones-phone-keep-restarting-on-ios-10-2.2021423/
     
  7. soamz thread starter macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #7
    I dont have Snapchat, but Im dead :(

    Now restored the phone to 10.2 stable but the backup wont restore, so basically screwed big time.
     

Share This Page