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iPhone 6 Plus screen Unresponsive

iPad Retina

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
762
66
Toronto
Hello!,

My 6 Plus screen went unresponsive with the grey bar at the top. It's the second time this had happened. What causes this?

Thanks
 
My friends 6 Plus does the exact same thing. Sometimes the glitchiness of the display grows down almost the whole display. He literally slaps the top of the device against his hand to get it to work again. I don't know if I would recommend this but yeah I think it's a failing LCD/Digitizer or the respective connector to the logic board. Maybe the LCD/digitizer controller on the logic board.
 
When you say grey bar, what do you mean? Does it look like something went wrong with the screen or does it say something on it?
 
When my 6+ did this, I found out it was actually bent which was causing a loose connection with the display cable and causing an unresponsive touch screens and glitchy images. Check to make sure it isn't bent as even a very slight bend can cause this.
 
That's what I mean.
 

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Thank you. That helps. Is that the normal color of that bar (I believe it's called the status bar)? Or are you saying that the gray bar appears and then the screen freezes?

Regardless, I would suggest rebooting the phone. If that doesn't fix it, you might consider backing it up to iTunes, restoring to factory settings, and then restoring it from the backup. If that all fails, it probably has to go to Apple for warranty service.
 
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chabig said:
Thank you. That helps. Is that the normal color of that bar (I believe it's called the status bar)? Or are you saying that the gray bar appears and then the screen freezes?

Regardless, I would suggest rebooting the phone. If that doesn't fix it, you might consider backing it up to iTunes, restoring to factory settings, and then restoring it from the backup. If that all fails, it probably has to go to Apple for warranty service.
Click to expand...

Yes, the grey bar appears and then the screen freezes. I've rebooted it and the lines still appear, even while booting up. But I know that restoring it back to factory settings won't do anything because when when i hold the phone tight, it works again. I'm pretty sure it a physical hardware problem.

This is the worst I've seen, my last one wasn't as bad.
 
iPad Retina said:
That's what I mean.
Click to expand...
Yep that's exactly what mine looked like. I had to either tap the back near the top or press it hard to temporarily fix it. Ended up taking it to an Apple Store where they showed me it was slightly bent. I told them it's been in a case since I got it and I've always been super careful (which is true) and they ended up replacing it for me for free as a courtesy despite it being out of warranty.
 
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I had the exact same issue on an iPhone 6 Plus. Took it to Apple Store and since my phone was out of warranty they charged me $329 for a replacement.

Luckily I bought the phone with a credit card that offered an extended warranty and they just sent me a check for $329.
 
Suddenly having the same problem. iPhone 6 Plus - always in a case, never in a back pocket or dropped, etc. I thought it was tied to the 9.3.2 update since that's when it started, but after reading this and other threads, it sounds like a hardware issue. Going to try a restore and see if that does anything as my last ditch effort before schlepping off to the Apple Store. Screen unresponsiveness getting worse over the past 24 hours.

Hoping I can correct it and/or Apple is helpful.
 
AbeFrohman said:
Suddenly having the same problem. iPhone 6 Plus - always in a case, never in a back pocket or dropped, etc. I thought it was tied to the 9.3.2 update since that's when it started, but after reading this and other threads, it sounds like a hardware issue. Going to try a restore and see if that does anything as my last ditch effort before schlepping off to the Apple Store. Screen unresponsiveness getting worse over the past 24 hours.

Hoping I can correct it and/or Apple is helpful.
Click to expand...
It might be that 9.3.2 changed something which triggered the hardware issue. The hardware issue was there already, but maybe the 9.3.2 update caused it to be apparent.
 
I wish the screen became became unresponsive now. I missed a preformance of one of my friends singing. Had to use my 5S and was over exposed. Since I couldn't adjust it in ios 7. :(:oops:
 
Reviving an old thread but I have the same problem. Taking it into apple today.

If i bend the screen near the top left it becomes usable again.

Its out of warranty which is the only problem
 
Zephyres said:
If it's out of warranty they might want to charge you
Click to expand...

The replaced it under UK consumer law.

They also did a diagnostic and said due to multiple app's crashing in the background i should do a clean install. Wondering if an iCloud back up will be enough as i can really lose all my messages.

What do you think?
 
iPad Retina said:
I've once again have a unresponsive display. No vertical lines but. Yeah. THREE TIMES
Click to expand...
I'm having this same issue on one of our iPhone 6 phones. Its weird because itll take multiple reboots but there are times it works perfectly normal. Where I can type, slide to unlock, browse the web etc.. Then all of a sudden the entire screen is just unresponsive. Any idea what this could be? Is it this so called touch disease people are saying? It seems like that issue is with iPhone 6 pluses ours is only a 6.
 
bobright said:
I'm having this same issue on one of our iPhone 6 phones. Its weird because itll take multiple reboots but there are times it works perfectly normal. Where I can type, slide to unlock, browse the web etc.. Then all of a sudden the entire screen is just unresponsive. Any idea what this could be? Is it this so called touch disease people are saying? It seems like that issue is with iPhone 6 pluses ours is only a 6.
Click to expand...

Most likely touch disease. Not 100% sure. But could also just be a bad digitizer. Have you ever had the screen replaced. Just book a genius appointment to see what’s wrong with it.
 
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