iPhone 6 Shutting Down

[scttwtkns]

in recent light of Apple acknowledging the iPhone 6S shutdown issue, I am curious how many people are having similar problems with their iPhone 6. My iPhone 6 shuts down seemingly at random, and sometimes takes a while before it powers back up. It sometimes powers off multiple times a day, but so far it has only been a minor annoyance. Please post here if you've been experiencing a similar issue.

 

[WSPAN1C]

I have a launch day 6Plus. I've had the problem for about 2 years. It started when the phone was a few months old. Went to the apple store twice and both times they said it was a software issue. Did all of the things they suggested including setting it up as a new device. Nothing has helped. Anker sells good external batteries thou.

 

[TBFoxRDMS]

So, here is my email to Tim Cook last week. See below for response:

"It is with great sadness and disappointment that I write you today. I have an iPhone 6 purchased the day it came out. I am a huge Apple fangirl, and have been using Apple products since 1985. I have been responsible for many people to become "switchers" over the years. But I have had nothing but frustration today. Since the first year of this phone, I have had battery issues, with the phone turning off at 28%. Upon plugging it back in (with a dead battery symbol) it would leap instantly to 70%. I took it numerous times to the Apple store and they told me it's fine (?!). Over the last year it has been draining faster and faster.
Today, at only 2 years and 2 months old, I have a brick. It won't turn on at all. I took it to the Apple store presumably to get a new battery, and they refused. They told me that it's a firmware or software issue, and they won't put a battery in, but I could buy a new phone. Now I don't even have anything I can trade in! I have nothing: a dead phone, no trade in. I am not the only one with this issue, and we're being told essentially "it's Apple's fault. They made a bad phone. So please buy another." I find this answer wholly unacceptable. I will likely get another iPhone because I am so invested in the Applesphere, but I have never before been disappointed by Apple as a company. While I am not a share holder, my emotional stock in your company has dropped precipitously."

The Response: I spoke to senior exec from Apple as well as store manager, and their response was the same: electronics die. Buy a new one. Wow. Only two years for an $800 phone? Obviously it's a lemon but because all are out of warranty they won't do anything to rectify issue. I bought a 7 but I really didn't want a payment until next year. Oh well. Lousy customer service though. Not typical for Apple.

 

[tivoboy]

Yeah one of mine does this. Apple says it's not the battery but "probably the logic board" but with no evidence of that and they are happy to let me replace it for $350. Oddly my 6s is one of the affected ones but does not exhibit this behavior at all

 

[GalaDaliGirl]

I called Apple today about my 6 shutting down just like everyone else's and he said I was out of luck. They are not acknowledging there is a problem with iPhone 6.

Totally lame.

 

[TBFoxRDMS]

It think it's iphone 6s that tends to raise shutdown issue, not iPhone 6.

Many of us with the iPhone 6 are having the same issue as the 6S, but Apple refuses to admit there's a problem because most people with iPhone 6 are out of warranty (inc. AppleCare). They won't acknowledge it's a junk product with a bad logic board.

 

[C DM]

Many of us with the iPhone 6 are having the same issue as the 6S, but Apple refuses to admit there's a problem because most people with iPhone 6 are out of warranty (inc. AppleCare). They won't acknowledge it's a junk product with a bad logic board.

Or that there are other factors like the 6 being older at this point and perhaps not the same frequency of these types of incidents when it comes to the 6 compared to the 6s.

 

[AlphaGuitarist]

So, here is my email to Tim Cook last week. See below for response:

"It is with great sadness and disappointment that I write you today. I have an iPhone 6 purchased the day it came out. I am a huge Apple fangirl, and have been using Apple products since 1985. I have been responsible for many people to become "switchers" over the years. But I have had nothing but frustration today. Since the first year of this phone, I have had battery issues, with the phone turning off at 28%. Upon plugging it back in (with a dead battery symbol) it would leap instantly to 70%. I took it numerous times to the Apple store and they told me it's fine (?!). Over the last year it has been draining faster and faster.
Today, at only 2 years and 2 months old, I have a brick. It won't turn on at all. I took it to the Apple store presumably to get a new battery, and they refused. They told me that it's a firmware or software issue, and they won't put a battery in, but I could buy a new phone. Now I don't even have anything I can trade in! I have nothing: a dead phone, no trade in. I am not the only one with this issue, and we're being told essentially "it's Apple's fault. They made a bad phone. So please buy another." I find this answer wholly unacceptable. I will likely get another iPhone because I am so invested in the Applesphere, but I have never before been disappointed by Apple as a company. While I am not a share holder, my emotional stock in your company has dropped precipitously."

The Response: I spoke to senior exec from Apple as well as store manager, and their response was the same: electronics die. Buy a new one. Wow. Only two years for an $800 phone? Obviously it's a lemon but because all are out of warranty they won't do anything to rectify issue. I bought a 7 but I really didn't want a payment until next year. Oh well. Lousy customer service though. Not typical for Apple.

This sounds exactly like the issue that I had with my iPhone 6. After receiving the 6 on release day, I had about 15-16 months of trouble-free use, despite the horrible battery life. Towards the end of January 2016, my phone began randomly shutting down while the battery still had significant charge left and displaying the dead battery symbol when I attempted to power it back on. This frequently happened when the percentage indicator was around 50%, a few times when it was around 40% and a few times when it was around 70%. Much like yours, my phone's battery indicator would display a significant amount of charge when I plugged in the cable.

I did a system restore on two separate occasions, once restoring from backup, the other setting the phone up as new. The issue still persisted. Since I was already at my wit's end with the phone's battery life and having to carry an external battery pack everywhere I went, I took advantage of the $300 trade-in credit that Apple was offering and, while the phone was still working, traded it in towards a 6s Plus.

 

[Mlrollin91]

Many of us with the iPhone 6 are having the same issue as the 6S, but Apple refuses to admit there's a problem because most people with iPhone 6 are out of warranty (inc. AppleCare). They won't acknowledge it's a junk product with a bad logic board.

This sounds exactly like the issue that I had with my iPhone 6. After receiving the 6 on release day, I had about 15-16 months of trouble-free use, despite the horrible battery life. Towards the end of January 2016, my phone began randomly shutting down while the battery still had significant charge left and displaying the dead battery symbol when I attempted to power it back on. This frequently happened when the percentage indicator was around 50%, a few times when it was around 40% and a few times when it was around 70%. Much like yours, my phone's battery indicator would display a significant amount of charge when I plugged in the cable.

I did a system restore on two separate occasions, once restoring from backup, the other setting the phone up as new. The issue still persisted. Since I was already at my wit's end with the phone's battery life and having to carry an external battery pack everywhere I went, I took advantage of the $300 trade-in credit that Apple was offering and, while the phone was still working, traded it in towards a 6s Plus.

The issue that iPhone 6 users are experiencing is not the same issue. iPhone 6 users are experiencing depleted batteries due to wear and tear. iPhone 6s users are experiencing failed batteries due to a defect. The iPhone 6 is over 2 years old now. iPhone batteries have a life span of about 18 month with normal usage, less with heavy usage. You get about 500 charge cycles before the battery is considered used. Apple does not owe iPhone 6 users anything. They used up the battery and have the ability to replace the battery for $79. iPhone 6s users on the other hand have not had the opportunity to use up the battery as it is defective and failed early. This has nothing to do with a logic board.

Additionally, its not every iPhone 6s that has this problem, only those from September/October of last year and the serial number is verified for eligibility.

 

[AlphaGuitarist]

The issue that iPhone 6 users are experiencing is not the same issue. iPhone 6 users are experiencing depleted batteries due to wear and tear. iPhone 6s users are experiencing failed batteries due to a defect. The iPhone 6 is over 2 years old now. iPhone batteries have a life span of about 18 month with normal usage, less with heavy usage. You get about 500 charge cycles before the battery is considered used. Apple does not owe iPhone 6 users anything. They used up the battery and have the ability to replace the battery for $79. iPhone 6s users on the other hand have not had the opportunity to use up the battery as it is defective and failed early. This has nothing to do with a logic board.

Additionally, its not every iPhone 6s that has this problem, only those from September/October of last year and the serial number is verified for eligibility.

If that's the case, I was a couple of months short of 18 months. Also, I never stated that Apple owes me, or anyone else, for that matter, anything. I traded my phone in and was perfectly fine with the $300 I got for it. While it may be true that an iPhone battery is considered dead after 18 months, I don't believe that a phone shutting down at 50% is a common issue that takes place a year and a half into ownership, nor do I believe that it's reasonable to chalk it up to typical battery usage. In fact, this is the first time I've ever encountered this issue with an iPhone.

 

[Winterfibre]

My wife's 6s is doing this when she has say 20 percent battery , which is odd, because she could drain it to 1 percent all the time.
Its happens several times and reading this it looks like apple still have a duty of care because they have sold us a product that was not meant to last.

 

[psac]

I had this same exact problem with my iphone 5, after about 18 months of ownership. Literally a day or two before my genius appointment, they came out with the iphone 5 battery "program." (Free replacement for certain phones, which mine fell under.) They replaced the battery, and afterwards, the phone worked fine. Now after a little more than two years of ownership of the iPhone 6, I'm having the problem again, though not as bad... yet. It does seem like a battery life issue, or you could say, the poor way these phones handle the a battery at end of life. They really shouldn't act the way they do! It's fine for the battery to not retain a charge well, but the sensors should still work properly. That's a phone problem, not a battery problem. But replacing the battery should resolve the problem.

 

[Mlrollin91]

If that's the case, I was a couple of months short of 18 months. Also, I never stated that Apple owes me, or anyone else, for that matter, anything. I traded my phone in and was perfectly fine with the $300 I got for it. While it may be true that an iPhone battery is considered dead after 18 months, I don't believe that a phone shutting down at 50% is a common issue that takes place a year and a half into ownership, nor do I believe that it's reasonable to chalk it up to typical battery usage. In fact, this is the first time I've ever encountered this issue with an iPhone.

You weren't the only person I quoted in that message. Half was meant for you and half for the other person who does feel like Apple owes them and that Apple is not admitting to the problem. I have had this problem for years with iPhones. Once it hits about 2 years, the battery starts shutting down at 30%. I will see it drop from 80% to 40% and the back to 55% in a matter of a minute without even touching the device. Its just signs of a failed battery. Every person will experiencing different symptoms of a failing battery. It could be charging slowly or it could be shutting down early.

 

[Winterfibre]

If it wernt for the operating system I would go to android.

 

[Mlrollin91]

If it wernt for the operating system I would go to android.

Yes because Samsung, Motorola and other manufacturers don't have batteries that deplete?

 

[Winterfibre]

Was thinking along the lines like htc one m8 at that time they were a cut above apples products and samsungs offering was pretting good as well, just saying they have not been the best ever.
If apple was offering anything like google pixel we would be full of joy.

 

[Mlrollin91]

Was thinking along the lines like htc one m8 at that time they were a cut above apples products and samsungs offering was pretting good as well, just saying they have not been the best ever.
If apple was offering anything like google pixel we would be full of joy.

How does that remotely relate to the topic at hand? We are discussing failing batteries...

 

[pat500000]

It's a sign to move on and buy another iPhone.

 

[Winterfibre]

Whatever in it, the battery problem could get sorted with a firmware update. if its hardware related then they should sort it out for free.

 

[Mlrollin91]

Whatever in it, the battery problem could get sorted with a firmware update. if its hardware related then they should sort it out for free.

Why would they give you a free replacement battery if you used the battery. Is your car battery covered under warranty once its used up? No. Anything that has wear and tear is not deserving of a free replacement. If it fails before its time, in this case 500 cycles @ 80%, then Apple will replace it for free. The entitlement here is off the charts.

 

[davidg4781]

I just started having this issue I think. Mine died earlier today while I was on the phone. I started walking back to the mechanic and messed with the power button a little. The display stayed black but I heard iMessage dings come in.

When I got back they let me borrow a charger. Plugged it in and it powered on right away, and at 30%.

Coconutbatter shows 700+ cycles and 82% capacity. Should I other with AppleCare+ at this point? I think I'm covered until March 2017.

 

[Mlrollin91]

I just started having this issue I think. Mine died earlier today while I was on the phone. I started walking back to the mechanic and messed with the power button a little. The display stayed black but I heard iMessage dings come in.

When I got back they let me borrow a charger. Plugged it in and it powered on right away, and at 30%.

Coconutbatter shows 700+ cycles and 82% capacity. Should I other with AppleCare+ at this point? I think I'm covered until March 2017.

I believe AppleCare+ includes one free battery change if the battery is used up. You're not at 80% just yet, but Apple may do it for you early. I would give them a call and ask, it doesn't hurt.

 

[scttwtkns]

The issue that iPhone 6 users are experiencing is not the same issue. iPhone 6 users are experiencing depleted batteries due to wear and tear…

Perhaps not, but it seems awfully coincidental that my iPhone 6 randomly shuts down, around the same time Apple acknowledges a shutdown issue for a newer model. I can power my iPhone 6 back up after it has shut down, with plenty of batter power left. My iPhone 6 is not operating as it should.

 

[Mlrollin91]

Perhaps not, but it seems awfully coincidental that my iPhone 6 randomly shuts down, around the same time Apple acknowledges a shutdown issue for a newer model. I can power my iPhone 6 back up after it has shut down, with plenty of batter power left. My iPhone 6 is not operating as it should.

If its turning back on with power, that is an iOS issue, not a battery issue and would still not be related to the 6s issue.

 

[Patron_Saint]

ITT: Whiners.

You got 2+ years of use from an electronic device. The batteries aren't faulty, they're worn out. Go get them replaced instead of pissing and moaning on the internet, demanding you be catered to after over two years.